balto

JSON twin: https://www.healthaidb.com/software/balto.json

Company Name

Balto

Product URL

https://www.balto.ai/contact-center-ai-software/

Company URL

https://www.balto.ai/

Categories

Summary

Balto is an AI-powered real-time guidance platform for contact centers that provides on-screen agent prompts, automated QA, coaching, call summarization, compliance monitoring, and conversation insights tailored for healthcare patient-facing teams.

Description

Balto listens to every call and provides real-time agent assist (prompts, scripts, disclosures), automated scoring/quality assurance, coaching workflows, call notetaking and summaries, compliance flags (e.g., missed disclosures/HIPAA risks), and analytics/insights. It integrates with major CCaaS and CRM platforms to surface contextual guidance and evidence for audits while reducing onboarding and improving patient experience.

Api Available

unknown

Certifications

Company Founding

2017

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0200

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial / proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and demo; enterprise licensing and quotes provided (no public list prices).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Balto",
  "company_url": "https://www.balto.ai/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2017",
  "product_url": "https://www.balto.ai/contact-center-ai-software/",
  "categories": [
    "administrative",
    "patient-facing",
    "analytics",
    "quality assurance",
    "compliance",
    "real-time agent assist",
    "coaching"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.balto.ai/",
    "https://www.balto.ai/contact-center-ai-software/",
    "https://www.balto.ai/healthcare/",
    "https://www.balto.ai/integrations/",
    "https://www.balto.ai/our-story/",
    "https://www.balto.ai/product/",
    "https://www.balto.ai/docs/",
    "https://www.g2.com/products/balto/reviews",
    "https://www.linkedin.com/company/baltosoftware",
    "https://status.balto.ai/"
  ],
  "summary": "Balto is an AI-powered real-time guidance platform for contact centers that provides on-screen agent prompts, automated QA, coaching, call summarization, compliance monitoring, and conversation insights tailored for healthcare patient-facing teams.",
  "description": "Balto listens to every call and provides real-time agent assist (prompts, scripts, disclosures), automated scoring/quality assurance, coaching workflows, call notetaking and summaries, compliance flags (e.g., missed disclosures/HIPAA risks), and analytics/insights. It integrates with major CCaaS and CRM platforms to surface contextual guidance and evidence for audits while reducing onboarding and improving patient experience.",
  "target_users": [
    "contact center agents",
    "supervisors/coaches",
    "patient support teams",
    "healthcare call center managers",
    "operations/quality teams",
    "compliance officers",
    "health plan/member services staff"
  ],
  "specialties": [
    "appointment scheduling",
    "patient onboarding",
    "billing & collections",
    "care coordination",
    "health plan/member services",
    "patient support"
  ],
  "regions_available": [
    "United States",
    "International"
  ],
  "languages_supported": [
    "20+ languages (vendor states multilingual support)"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and demo; enterprise licensing and quotes provided (no public list prices).",
  "license": "commercial / proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Real-time agent guidance",
    "Automated quality assurance (QA)",
    "Business insights and analytics",
    "Coaching and performance management",
    "Call summarization",
    "Real-time call monitoring",
    "Call scoring and evaluation",
    "Customizable playbooks and prompts",
    "Dashboards and reporting",
    "Knowledge base integration"
  ],
  "optional_modules": [],
  "integrations": [
    "RingCentral",
    "NICE InContact",
    "Five9",
    "Salesforce",
    "Convoso",
    "Telephony systems",
    "CRM platforms"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [],
  "certifications": [],
  "security_features": [],
  "privacy_features": [],
  "data_residency": "",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "",
  "integration_partners": [
    "Five9",
    "3CX",
    "Salesforce",
    "MightyCall"
  ],
  "id": "P0200",
  "slug": "balto",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/balto.json"
  }
}