JSON twin: https://www.healthaidb.com/software/aws-pinpoint.json
Amazon Web Services
https://aws.amazon.com/pinpoint/
Amazon Pinpoint is an AWS-managed multichannel customer engagement service for sending targeted, personalized messages (email, SMS, push, voice) and measuring engagement.
Amazon Pinpoint provides campaign and transactional messaging across SMS, email, push notifications and voice; audience segmentation, templates and localization, multi-step customer journeys, analytics and deliverability reporting, and integrations with other AWS services for event-driven or programmatic sending.
yes
2006
Customer chooses AWS region(s) for Pinpoint resources (data resides in selected AWS region(s); supports AWS global regions including US, EU, APAC, etc.)
P0190
2025-09-07
commercial (proprietary, AWS service terms)
Pay-as-you-go per message, per targeted endpoint, and per event; no minimums. AWS Pinpoint pricing page lists SMS, email, push and voice rates and a free tier (first endpoints/events allowances vary by channel) — contact vendor for volume discounts or enterprise agreements.
subscription
2016
—
product
1.0
{
"company_name": "Amazon Web Services",
"company_url": "https://aws.amazon.com/",
"company_offices": [
"United States",
"United Kingdom",
"Germany",
"France",
"Canada",
"Japan",
"India",
"Australia",
"Brazil",
"Singapore"
],
"company_founding": "2006",
"product_url": "https://aws.amazon.com/pinpoint/",
"categories": [
"administrative",
"patient engagement",
"messaging",
"marketing",
"in-app messaging",
"multichannel communication",
"analytics"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://aws.amazon.com/pinpoint/",
"https://docs.aws.amazon.com/pinpoint/latest/userguide/welcome.html",
"https://aws.amazon.com/pinpoint/pricing/",
"https://aws.amazon.com/pinpoint/faqs/",
"https://docs.aws.amazon.com/pinpoint/latest/developerguide/",
"https://aws.amazon.com/security/",
"https://aws.amazon.com/blogs/messaging-and-targeting/",
"https://www.g2.com/products/amazon-pinpoint/reviews",
"https://www.capterra.com/p/174527/Amazon-Pinpoint/",
"https://github.com/aws-samples/communication-developer-services-reference-architectures"
],
"summary": "Amazon Pinpoint is an AWS-managed multichannel customer engagement service for sending targeted, personalized messages (email, SMS, push, voice) and measuring engagement.",
"description": "Amazon Pinpoint provides campaign and transactional messaging across SMS, email, push notifications and voice; audience segmentation, templates and localization, multi-step customer journeys, analytics and deliverability reporting, and integrations with other AWS services for event-driven or programmatic sending.",
"target_users": [
"developers",
"product managers",
"marketing teams",
"care managers",
"health system administrators",
"patient engagement teams"
],
"specialties": [],
"regions_available": [
"Global (multiple AWS Regions)",
"US East (N. Virginia)",
"US West (Oregon)",
"EU (Ireland)",
"EU (London)",
"Asia Pacific (Tokyo)",
"Asia Pacific (Sydney)",
"Asia Pacific (Mumbai)",
"Asia Pacific (Singapore)",
"Canada (Central)",
"South America (Sao Paulo)"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Japanese",
"Italian",
"Korean",
"Portuguese",
"Chinese (Simplified)",
"Chinese (Traditional)",
"Indonesian",
"Turkish"
],
"pricing_model": "subscription",
"pricing_details": "Pay-as-you-go per message, per targeted endpoint, and per event; no minimums. AWS Pinpoint pricing page lists SMS, email, push and voice rates and a free tier (first endpoints/events allowances vary by channel) — contact vendor for volume discounts or enterprise agreements.",
"license": "commercial (proprietary, AWS service terms)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web (console/API), iOS (SDK), Android (SDK)"
],
"features": [
"Audience management (endpoints, segments, user associations, import/export)",
"Campaigns (scheduled campaigns, A/B testing)",
"Journeys (multi-step user journeys)",
"Multi-channel messaging (email, SMS, push notifications, voice - note voice not HIPAA-eligible)",
"Transactional messaging (APIs for send messages)",
"In-app messaging",
"One-time passwords (OTP) generation and validation",
"Phone number validation and phone number management (short codes, long codes)",
"Analytics and metrics (application, campaign, journey metrics, query APIs)",
"Event streaming (stream app/campaign/journey/email/SMS events to Kinesis)",
"Custom channels (Lambda/webhook integrations for custom message handling)",
"Templates and personalization (message templates, dynamic content)",
"Recommender models and ML integrations (invoke Lambda for recommendations)",
"Import/export jobs (endpoints, segments, data export to S3)",
"Tagging and resource management",
"Audit & logging integration (CloudTrail)",
"SDKs and API/CLI access (AWS SDKs, Amplify integration)",
"Quotas and throttling controls",
"Campaign execution metrics and reporting"
],
"optional_modules": [
"SMS & Voice API (advanced phone number management, short codes)",
"Email channel with SES integration",
"Event streaming to Amazon Kinesis",
"Recommender model / ML add-ons",
"Custom channel via Lambda/webhook",
"A/B testing module for campaigns",
"Journey orchestration (advanced journey features)"
],
"integrations": [
"Amazon SES (email sending integration)",
"AWS Lambda (custom channel, recommender functions)",
"Amazon Kinesis (event streaming)",
"Amazon S3 (import/export storage)",
"AWS IAM (authentication, fine-grained permissions)",
"AWS KMS (encryption key management)",
"AWS CloudTrail (API call logging)",
"AWS Config / Security Hub (monitoring/compliance tooling)",
"Amazon Cognito / Amplify (frontend SDK user integrations)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA-eligible (when used per AWS guidance and with BAA)",
"SOC 1/2/3",
"FedRAMP (services in-scope vary by program)",
"ISO/IEC 27001",
"ISO/IEC 27017",
"ISO/IEC 27018",
"ISO 9001"
],
"certifications": [
"SOC 1/2/3 reports (available via AWS Artifact)",
"ISO/IEC 27001:2013",
"ISO/IEC 27017:2015",
"ISO/IEC 27018:2014",
"ISO 9001:2015",
"FedRAMP (where applicable to AWS services)"
],
"security_features": [
"Encryption in transit (TLS) and at rest (AWS-managed or customer KMS)",
"IAM-based access control (fine-grained permissions)",
"VPC Interface endpoints (PrivateLink) support",
"CloudTrail logging of API calls",
"Audit logging and monitoring integration",
"Configurable resource tags and least-privilege IAM policies"
],
"privacy_features": [
"AWS Business Associate Addendum (BAA) available for HIPAA workloads",
"Guidance and controls for data minimization and PHI handling",
"Ability to delete project data (delete project data APIs)",
"Documentation on allowed HIPAA-eligible channels and restrictions"
],
"data_residency": "Customer chooses AWS region(s) for Pinpoint resources (data resides in selected AWS region(s); supports AWS global regions including US, EU, APAC, etc.)",
"customers": [
"Provincial Health Services Authority (PHSA)",
"Valant Medical Solutions",
"Change Healthcare",
"Southern Illinois Healthcare",
"Care Connectors Medical Group",
"Birdi (digital pharmacy)",
"Aegon Life",
"HealthKart"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2016",
"integration_partners": [
"TensorIoT",
"MessageBird",
"Amazon Connect",
"Amazon Lex",
"AWS Professional Services",
"APN Partners"
],
"id": "P0190",
"slug": "aws-pinpoint",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/aws-pinpoint.json"
}
}