Authenticx

JSON twin: https://www.healthaidb.com/software/authenticx.json

Company Name

Authenticx

Product URL

https://authenticx.com

Company URL

https://authenticx.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• quality & Safety
• compliance Management
• ai Clinical Documentation Integrity
• health Data Analytics
• patient Experience & Engagement
• healthcare Operations
• patient Safety
• Clinical
• Administrative
• Diagnostic
• Quality Management
• Compliance Monitoring
• Ai-powered Analytics
• Customer Experience

Summary

Authenticx is an AI-driven platform that analyzes healthcare customer interactions to provide actionable insights, enhancing patient satisfaction and operational efficiency.

Description

Authenticx leverages artificial intelligence to process and analyze millions of healthcare customer interactions, including voice, chat, and email, transforming unstructured data into meaningful insights. This enables healthcare organizations to identify root causes of patient friction, improve agent performance, monitor compliance, and optimize patient safety workflows, leading to better patient outcomes and operational efficiency. The platform offers features such as automated quality management, generative AI capabilities, and an AI-powered assistant named Ava for rapid data-driven insights.

Api Available

yes

Certifications

• SOC 2 Type I
• SOC 2 Type II
• PCI DSS

Company Founding

2018

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil

Compliance

• SOC 2 Type I
• SOC 2 Type II
• HIPAA compliant
• GDPR
• CCPA
• PCI DSS

Customers

• Top 10 Global Pharmaceutical Company
• Leading Company in the Health and Hospital System Industry
• Global Pharmaceutical Company
• Global Travel Medical Company

Data Residency

Data stored and processed in Microsoft Azure data centers in the United States; geo-redundant backups

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Automated transcription tuned for healthcare
• 100% conversation analysis (calls, texts, emails, chats)
• AI-powered signal detection (adverse events, complaints, risks)
• Auto-generated insights and trending topic detection
• Quality & agent performance dashboards
• Call/contact compliance monitoring & escalation workflows
• Human-in-the-loop manual review and annotation
• KBo AI assistant for ad-hoc conversational queries
• Integrations & connectors to CCaaS/CRM systems
• Insight sessions & consultative analyst support
• Searchable conversation repository
• Dashboards, reports and data exports
• Data ingestion via SFTP and API upload
• Role-based granular permissions and tenant separation
• Data backup, geo-redundancy and disaster recovery

Id

SW0938

Integration Partners

• Talkdesk
• JustCall
• NICE CXone Mpower
• Genesys Cloud CX
• CloudTalk
• Invoca
• Convin.ai
• Sprinklr Service

Integrations

• Five9
• Genesys (AppFoundry)
• Amazon Connect
• NICE CX One
• Vonage
• Salesforce Service Cloud
• Salesforce (CRM)
• AWS
• MuleSoft
• Twilio Flex
• Qualtrics
• ServiceNow

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Russian
• Chinese
• Japanese
• Korean
• Hindi
• Arabic
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Call Compliance Module
• Quality / Agent Performance Module
• Insights / Customer Feedback Analysis
• Human review services (managed annotation)

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Data minimization / purpose limitation
• Ability to store aggregated / de-identified data
• BAA available (for HIPAA customers)
• Customer tenant separation

Product Code

SW0938

Product Name

Authenticx

Ratings

• 4.4/5 on G2
• 4.4/5 on Salesforce Service Cloud
• 4.5/5 on DoctorConnect.net

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• China
• Singapore
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium

Related Urls

• https://elion.health/products/authenticx

Release Year

2018

Security Features

• TLS 1.2+ (in-transit encryption)
• AES-256 at-rest encryption
• Single Sign-On (SSO)
• Multi-factor authentication (MFA) for internal services
• Role-based access control (RBAC)
• Audit logging
• Third-party penetration testing and vulnerability scans
• Bring-Your-Own-Key (BYOK) option

Specialties

• Healthcare Customer Experience
• Patient Safety
• Quality Assurance
• Compliance Monitoring
• Ai-powered Analytics
• Contact Center Operations
• Patient Satisfaction
• Operational Efficiency
• Healthcare Data Analysis
• Patient Support Services

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Hosted on Microsoft Azure; SaaS-access via browser; ingestion via SFTP or API; no customer on-prem stack required

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers
• Customer Service Agents
• Quality Assurance Teams
• Compliance Officers
• Healthcare Executives
• Patient Support Teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making.
• The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful.
• Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Authenticx",
  "company_name": "Authenticx",
  "product_url": "https://authenticx.com",
  "company_url": "https://authenticx.com",
  "related_urls": [
    "https://elion.health/products/authenticx"
  ],
  "product_code": "SW0938",
  "summary": "Authenticx is an AI-driven platform that analyzes healthcare customer interactions to provide actionable insights, enhancing patient satisfaction and operational efficiency.",
  "description": "Authenticx leverages artificial intelligence to process and analyze millions of healthcare customer interactions, including voice, chat, and email, transforming unstructured data into meaningful insights. This enables healthcare organizations to identify root causes of patient friction, improve agent performance, monitor compliance, and optimize patient safety workflows, leading to better patient outcomes and operational efficiency. The platform offers features such as automated quality management, generative AI capabilities, and an AI-powered assistant named Ava for rapid data-driven insights.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "quality & Safety",
    "compliance Management",
    "ai Clinical Documentation Integrity",
    "health Data Analytics",
    "patient Experience & Engagement",
    "healthcare Operations",
    "patient Safety",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Quality Management",
    "Compliance Monitoring",
    "Ai-powered Analytics",
    "Customer Experience",
    "Healthcare Operations",
    "Patient Safety"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers",
    "Customer Service Agents",
    "Quality Assurance Teams",
    "Compliance Officers",
    "Healthcare Executives",
    "Patient Support Teams"
  ],
  "specialties": [
    "Healthcare Customer Experience",
    "Patient Safety",
    "Quality Assurance",
    "Compliance Monitoring",
    "Ai-powered Analytics",
    "Contact Center Operations",
    "Patient Satisfaction",
    "Operational Efficiency",
    "Healthcare Data Analysis",
    "Patient Support Services"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "China",
    "Singapore",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Arabic",
    "Turkish",
    "Polish",
    "Czech"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Brazil"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated transcription tuned for healthcare",
    "100% conversation analysis (calls, texts, emails, chats)",
    "AI-powered signal detection (adverse events, complaints, risks)",
    "Auto-generated insights and trending topic detection",
    "Quality & agent performance dashboards",
    "Call/contact compliance monitoring & escalation workflows",
    "Human-in-the-loop manual review and annotation",
    "KBo AI assistant for ad-hoc conversational queries",
    "Integrations & connectors to CCaaS/CRM systems",
    "Insight sessions & consultative analyst support",
    "Searchable conversation repository",
    "Dashboards, reports and data exports",
    "Data ingestion via SFTP and API upload",
    "Role-based granular permissions and tenant separation",
    "Data backup, geo-redundancy and disaster recovery"
  ],
  "optional_modules": [
    "Call Compliance Module",
    "Quality / Agent Performance Module",
    "Insights / Customer Feedback Analysis",
    "Human review services (managed annotation)"
  ],
  "integrations": [
    "Five9",
    "Genesys (AppFoundry)",
    "Amazon Connect",
    "NICE CX One",
    "Vonage",
    "Salesforce Service Cloud",
    "Salesforce (CRM)",
    "AWS",
    "MuleSoft",
    "Twilio Flex",
    "Qualtrics",
    "ServiceNow"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Hosted on Microsoft Azure; SaaS-access via browser; ingestion via SFTP or API; no customer on-prem stack required",
  "compliance": [
    "SOC 2 Type I",
    "SOC 2 Type II",
    "HIPAA compliant",
    "GDPR",
    "CCPA",
    "PCI DSS"
  ],
  "certifications": [
    "SOC 2 Type I",
    "SOC 2 Type II",
    "PCI DSS"
  ],
  "security_features": [
    "TLS 1.2+ (in-transit encryption)",
    "AES-256 at-rest encryption",
    "Single Sign-On (SSO)",
    "Multi-factor authentication (MFA) for internal services",
    "Role-based access control (RBAC)",
    "Audit logging",
    "Third-party penetration testing and vulnerability scans",
    "Bring-Your-Own-Key (BYOK) option"
  ],
  "privacy_features": [
    "Data minimization / purpose limitation",
    "Ability to store aggregated / de-identified data",
    "BAA available (for HIPAA customers)",
    "Customer tenant separation"
  ],
  "data_residency": "Data stored and processed in Microsoft Azure data centers in the United States; geo-redundant backups",
  "customers": [
    "Top 10 Global Pharmaceutical Company",
    "Leading Company in the Health and Hospital System Industry",
    "Global Pharmaceutical Company",
    "Global Travel Medical Company"
  ],
  "user_reviews": [
    "The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making.",
    "The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful.",
    "Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’"
  ],
  "ratings": [
    "4.4/5 on G2",
    "4.4/5 on Salesforce Service Cloud",
    "4.5/5 on DoctorConnect.net"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2018",
  "integration_partners": [
    "Talkdesk",
    "JustCall",
    "NICE CXone Mpower",
    "Genesys Cloud CX",
    "CloudTalk",
    "Invoca",
    "Convin.ai",
    "Sprinklr Service"
  ],
  "id": "SW0938",
  "slug": "authenticx",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/authenticx.json"
  }
}