JSON twin: https://www.healthaidb.com/software/authenticx.json
Authenticx
https://authenticx.com/solution/
Authenticx is a conversation intelligence platform that uses healthcare-trained AI and human review to analyze contact center conversations for CX, quality, compliance, and safety insights.
Authenticx ingests calls, chats, texts and other conversational data, transcribes and analyzes interactions with proprietary healthcare models, surfaces micro- and macro-level insights (trends, root causes, safety signals), provides QA and compliance monitoring, and offers consultative services and an AI assistant to help teams act on findings.
yes
2018
Data stored and processed in Microsoft Azure data centers in the United States; geo-redundant backups
P0166
2025-09-07
commercial / proprietary
Contact vendor for pricing and licensing tiers; demo and interactive trial/demo available.
enterprise_quote
2018
Hosted on Microsoft Azure; SaaS-access via browser; ingestion via SFTP or API; no customer on-prem stack required
product
1.0
{
"company_name": "Authenticx",
"company_url": "https://authenticx.com/",
"company_offices": [
"United States"
],
"company_founding": "2018",
"product_url": "https://authenticx.com/solution/",
"categories": [
"administrative",
"analytics",
"conversational intelligence",
"contact center analytics",
"patient experience",
"quality",
"compliance"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://authenticx.com/",
"https://authenticx.com/solution/",
"https://authenticx.com/integrations/",
"https://authenticx.com/information-security-compliance/",
"https://authenticx.com/about/",
"https://authenticx.com/demo/",
"https://elion.health/products/authenticx",
"https://www.g2.com/products/authenticx",
"https://authenticx.com/resources/",
"https://www.linkedin.com/company/authenticx"
],
"summary": "Authenticx is a conversation intelligence platform that uses healthcare-trained AI and human review to analyze contact center conversations for CX, quality, compliance, and safety insights.",
"description": "Authenticx ingests calls, chats, texts and other conversational data, transcribes and analyzes interactions with proprietary healthcare models, surfaces micro- and macro-level insights (trends, root causes, safety signals), provides QA and compliance monitoring, and offers consultative services and an AI assistant to help teams act on findings.",
"target_users": [
"contact center agents",
"quality assurance teams",
"patient experience leaders",
"call center managers",
"compliance officers",
"service ops teams",
"life sciences customer support",
"analytics teams"
],
"specialties": [
"healthcare contact centers",
"hospitals & health systems",
"health plans / payers",
"life sciences & pharma",
"patient experience"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and licensing tiers; demo and interactive trial/demo available.",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Automated transcription tuned for healthcare",
"100% conversation analysis (calls, texts, emails, chats)",
"AI-powered signal detection (adverse events, complaints, risks)",
"Auto-generated insights and trending topic detection",
"Quality & agent performance dashboards",
"Call/contact compliance monitoring & escalation workflows",
"Human-in-the-loop manual review and annotation",
"KBo AI assistant for ad-hoc conversational queries",
"Integrations & connectors to CCaaS/CRM systems",
"Insight sessions & consultative analyst support",
"Searchable conversation repository",
"Dashboards, reports and data exports",
"Data ingestion via SFTP and API upload",
"Role-based granular permissions and tenant separation",
"Data backup, geo-redundancy and disaster recovery"
],
"optional_modules": [
"Call Compliance Module",
"Quality / Agent Performance Module",
"Insights / Customer Feedback Analysis",
"Human review services (managed annotation)"
],
"integrations": [
"Five9",
"Genesys (AppFoundry)",
"Amazon Connect",
"NICE CX One",
"Vonage",
"Salesforce Service Cloud",
"Salesforce (CRM)",
"AWS",
"MuleSoft",
"Twilio Flex",
"Qualtrics",
"ServiceNow"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "Hosted on Microsoft Azure; SaaS-access via browser; ingestion via SFTP or API; no customer on-prem stack required",
"compliance": [
"SOC 2 Type I",
"SOC 2 Type II",
"HIPAA compliant",
"GDPR",
"CCPA",
"PCI DSS"
],
"certifications": [
"SOC 2 Type I",
"SOC 2 Type II",
"PCI DSS"
],
"security_features": [
"TLS 1.2+ (in-transit encryption)",
"AES-256 at-rest encryption",
"Single Sign-On (SSO)",
"Multi-factor authentication (MFA) for internal services",
"Role-based access control (RBAC)",
"Audit logging",
"Third-party penetration testing and vulnerability scans",
"Bring-Your-Own-Key (BYOK) option"
],
"privacy_features": [
"Data minimization / purpose limitation",
"Ability to store aggregated / de-identified data",
"BAA available (for HIPAA customers)",
"Customer tenant separation"
],
"data_residency": "Data stored and processed in Microsoft Azure data centers in the United States; geo-redundant backups",
"customers": [
"Ardelyx",
"Eskenazi Health",
"ViiV Healthcare"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2018",
"integration_partners": [],
"id": "P0166",
"slug": "authenticx",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/authenticx.json"
}
}