JSON twin: https://www.healthaidb.com/software/athenahealth.json
athenahealth
https://www.athenahealth.com/solutions/athenaone
athenahealth provides cloud-based clinical EHR, practice management, and revenue cycle solutions (athenaOne suite) for ambulatory and specialty practices to improve clinical workflows, patient engagement, and financial performance.
athenahealth offers athenaOne (including athenaClinicals, athenaCollector, athenaCommunicator) — a cloud-native EHR, practice management, billing/revenue-cycle management, patient engagement, telehealth, and population health platform with a marketplace of third-party integrations and network-enabled services for interoperability and performance analytics.
yes
1997
Primarily US-hosted cloud infrastructure (US data residency); regional hosting options not publicly specified
P0156
2025-09-07
commercial proprietary
pricing available by subscription; contact vendor for quotes and tier details (no public list prices); demos/trials available via vendor request
subscription
1997
Cloud/SaaS access via modern web browsers; mobile apps for iOS/Android; no on-prem DB/hardware required for core service (see athenaOne technical requirements PDF)
product
1.0
{
"company_name": "athenahealth",
"company_url": "https://www.athenahealth.com",
"company_offices": [
"United States",
"India"
],
"company_founding": "1997",
"product_url": "https://www.athenahealth.com/solutions/athenaone",
"categories": [
"clinical",
"administrative",
"patient-facing",
"revenue-cycle management",
"interoperability",
"AI-enabled EHR"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.athenahealth.com",
"https://www.athenahealth.com/solutions/athenaone",
"https://www.athenahealth.com/solutions/electronic-health-records",
"https://www.athenahealth.com/solutions/practice-management",
"https://www.athenahealth.com/about/contact-us",
"https://success.athenahealth.com/s/support",
"https://www.athenahealth.com/developer-portal",
"https://www.g2.com/products/athenaone/reviews",
"https://www.capterra.com/p/98735/athenaOne/reviews",
"https://en.wikipedia.org/wiki/Athenahealth"
],
"summary": "athenahealth provides cloud-based clinical EHR, practice management, and revenue cycle solutions (athenaOne suite) for ambulatory and specialty practices to improve clinical workflows, patient engagement, and financial performance.",
"description": "athenahealth offers athenaOne (including athenaClinicals, athenaCollector, athenaCommunicator) — a cloud-native EHR, practice management, billing/revenue-cycle management, patient engagement, telehealth, and population health platform with a marketplace of third-party integrations and network-enabled services for interoperability and performance analytics.",
"target_users": [
"physicians",
"advanced practice clinicians",
"nurses",
"medical assistants",
"practice administrators",
"billing/coding staff",
"revenue cycle managers",
"patients"
],
"specialties": [
"primary care",
"family medicine",
"internal medicine",
"pediatrics",
"behavioral health",
"orthopedics",
"cardiology",
"OB/GYN",
"urgent care",
"surgical specialties"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "pricing available by subscription; contact vendor for quotes and tier details (no public list prices); demos/trials available via vendor request",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud-hosted"
],
"os_platforms": [
"Web (browser)",
"iOS",
"Android"
],
"features": [
"Integrated EHR (athenaClinicals)",
"Medical billing & practice management (athenaCollector/athenaIDX)",
"Patient engagement / patient portal and mobile app",
"Revenue cycle management services",
"Clinical documentation (web, mobile, voice-driven workflows)",
"Network-informed clinical decision support and care gap insights",
"Document services with AI/NLP processing",
"Authorizations and pre-certification workflow",
"Appointment scheduling and automated reminders",
"Patient payments and billing tools",
"Value-based care / MIPS support",
"Analytics and performance reporting",
"Marketplace / partner integrations",
"24/7 technical support and onboarding services"
],
"optional_modules": [
"athenaIDX (enterprise RCM)",
"Document Services (AI processing)",
"Payer solutions / payer-focused modules",
"Advisory and implementation services",
"Marketplace partner apps"
],
"integrations": [
"SMART on FHIR apps",
"Common EHRs via standards (Epic, Cerner - via FHIR/HL7 integrations commonly)",
"Laboratory interfaces / LIS",
"Imaging order/results / PACS (via interfaces/HL7/DICOM workflows)",
"Payers / clearinghouses",
"DirectTrust secure messaging",
"QuickBooks (third-party integrations available)",
"Patient notification/engagement vendors",
"Third-party marketplace partner apps"
],
"data_standards": [
"FHIR (R4, certified USCDI read/search APIs)",
"HL7 v2",
"C-CDA / CCDA",
"Direct (DirectTrust)",
"USCDI",
"OAuth2 / SMART on FHIR"
],
"api_available": "yes",
"system_requirements": "Cloud/SaaS access via modern web browsers; mobile apps for iOS/Android; no on-prem DB/hardware required for core service (see athenaOne technical requirements PDF)",
"compliance": [
"HIPAA / HITECH",
"HITECH/ARRA-related requirements",
"ONC Health IT Certification (2015 Edition) for modules",
"HITRUST CSF",
"PCI-DSS",
"DirectTrust accreditation",
"EHNAC",
"Kantara"
],
"certifications": [
"HITRUST CSF certified",
"PCI-DSS compliance",
"DirectTrust HISP / CA/RA accreditation",
"EHNAC accreditation",
"Kantara credentialing service provider",
"ONC Health IT Certification (2015 Edition)",
"SOC 1 / SOC 2 reporting (SOC referenced)"
],
"security_features": [
"Encryption in transit (TLS) and at rest",
"Role-based access control (RBAC)",
"Single sign-on / SAML support",
"Multi-factor authentication (MFA) options",
"OAuth2 for APIs / secure token-based access",
"Audit logging and activity trails"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient privacy / consent notices and policies",
"Patient-facing privacy controls (portal/app)",
"Data access controls and logging"
],
"data_residency": "Primarily US-hosted cloud infrastructure (US data residency); regional hosting options not publicly specified",
"customers": [
"Sharp HealthCare",
"Mountain Laurel Medical Center",
"Privia Health",
"Valley Medical",
"Tapestry 360 Health",
"Raleigh Neurology Associates",
"PartnerMD (Concierge Medical)",
"TrustCare Health"
],
"user_reviews": [
"Athena support is terrible. They will train you for 1-2 weeks, and then they will never return your phone calls. You have to re-invent the wheel.",
"Athena medical is just garbage. The product isn't user friendly. It's a bitch dealing with the company. Patients don't like it. Providers don't like it.",
"I greatly prefer Athena over Epic for outpatient. Epic is so obviously a billing system with notes in it, especially on the outpatient side.",
"AthenaOne is a solid choice for hands-off revenue cycle management, but that 8% collections fee can really add up, especially for a solo practice.",
"I think Athena is a much more learner friendly EMR as my jobs new hires were able to pick on it within a day or two.",
"Athena is more user-friendly and better for billing but can feel limited in customization.",
"Overall Athena is great. I like the user friendly idea, I like that it's easy to navigate to whatever you need - messages, billing, test results, paying online."
],
"ratings": [
"G2: 3.5/5 (athenaOne)",
"Capterra: 3.8/5 (athenaOne)",
"GetApp: 3.7/5 (athenaOne)",
"Software Advice: user reviews available (mixed sentiment)"
],
"support_channels": [
"phone",
"email",
"chat",
"ticketing/portal",
"customer success/implementation team",
"community/forums"
],
"training_options": [
"documentation/knowledge base",
"webinars",
"live online training",
"onsite training (implementation)",
"certification/role-based training"
],
"release_year": "1997",
"integration_partners": [
"Fullscript",
"InstaMed",
"GRAIL",
"Boostlingo",
"Surescripts",
"Upfront Healthcare",
"Intely",
"Simple Interact",
"Heidi Health",
"Rater8",
"Ambulatory device integrations (various vendors)",
"Marketplace partner ecosystem (400+ solutions)"
],
"id": "P0156",
"slug": "athenahealth",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/athenahealth.json"
}
}