JSON twin: https://www.healthaidb.com/software/assort-health.json
Assort Health
https://www.assorthealth.com/#features
Generative voice AI platform that automates and handles inbound/outbound patient phone interactions—scheduling, triage, refills, and proactive outreach—tailored to medical specialty workflows.
Assort Health provides specialty‑specific generative voice AI agents for healthcare call centers and patient access operations. The platform transcribes and triages calls, manages 24/7 appointment booking/rescheduling/cancellations, handles prescription refill requests, executes proactive SMS/call outreach, creates patient cases, and integrates deeply with EHR/PM systems to mirror clinic-specific scheduling rules and workflows. Solutions are customizable by specialty and practice and aimed at reducing hold times, call abandonment, and operational costs while improving patient access.
yes
2023
US-based hosting (HIPAA-compliant); customer EHR/PM integrations
P0150
2025-09-07
proprietary commercial
Contact vendor for pricing; demo and tailored implementation—no public pricing listed.
enterprise_quote
2023
product
1.0
{
"company_name": "Assort Health",
"company_url": "https://www.assorthealth.com",
"company_offices": [
"United States"
],
"company_founding": "2023",
"product_url": "https://www.assorthealth.com/#features",
"categories": [
"patient-facing",
"administrative",
"voice AI",
"call center automation",
"scheduling",
"patient access automation"
],
"market_segment": [
"enterprise",
"smb",
"clinics"
],
"links": [
"https://www.assorthealth.com",
"https://www.assorthealth.com/#features",
"https://www.assorthealth.com/#integrations",
"https://www.assorthealth.com/customers",
"https://www.assorthealth.com/blog",
"https://www.assorthealth.com/press",
"https://elion.health/products/assort-health",
"https://marketplace.athenahealth.com/product/assort-health",
"https://www.crunchbase.com/organization/assort-health",
"https://www.linkedin.com/company/assorthealth"
],
"summary": "Generative voice AI platform that automates and handles inbound/outbound patient phone interactions—scheduling, triage, refills, and proactive outreach—tailored to medical specialty workflows.",
"description": "Assort Health provides specialty‑specific generative voice AI agents for healthcare call centers and patient access operations. The platform transcribes and triages calls, manages 24/7 appointment booking/rescheduling/cancellations, handles prescription refill requests, executes proactive SMS/call outreach, creates patient cases, and integrates deeply with EHR/PM systems to mirror clinic-specific scheduling rules and workflows. Solutions are customizable by specialty and practice and aimed at reducing hold times, call abandonment, and operational costs while improving patient access.",
"target_users": [
"clinicians",
"scheduling staff/front‑office staff",
"patient access teams",
"practice administrators",
"health systems",
"patients",
"call center agents"
],
"specialties": [
"Orthopedics",
"Physical Therapy",
"Cardiology",
"Dentistry/Oral Surgery",
"Pediatrics",
"Optometry/Ophthalmology",
"Family Medicine/Primary Care",
"Allergy/ENT",
"Community Health Centers (CHC) / FQHC",
"Urology",
"Behavioral Health",
"Plastic Surgery",
"Dermatology",
"Women's Health / Ob-Gyn",
"Gastroenterology",
"Pain Management",
"Urgent Care"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demo and tailored implementation—no public pricing listed.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"24/7 voice AI appointment scheduling, rescheduling, cancellations, confirmations",
"Specialty-specific generative voice agents (customized by specialty/provider)",
"Provider triage, routing and FAQ handling (Switchboard)",
"Self-scheduling across phone, web, email, SMS",
"Patient case creation and EHR/PM case population",
"Proactive outreach: SMS/call reminders, cancellation notifications, follow-ups",
"Fill cancellations and waitlist management",
"Prescription refill/renewal handling via calls",
"SMS recovery for unscheduled appointments",
"Multilingual support",
"Bespoke workflow automation / customizable workflows",
"Deep EHR and practice management integrations",
"Analytics / performance reporting (call volume, hold time, abandonment)",
"Edge-case handling via large labeled call dataset and tuning"
],
"optional_modules": [
"Custom specialty voice tuning",
"Proactive outreach campaigns (SMS/call)",
"Advanced bespoke workflow automation"
],
"integrations": [
"Epic",
"Cerner",
"AthenaHealth",
"AdvancedMD",
"Veradigm",
"eClinicalWorks",
"Elation",
"Nextech",
"ModMed",
"Greenway"
],
"data_standards": [
"HL7 v2",
"FHIR"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II",
"HITRUST CSF"
],
"certifications": [
"SOC 2 Type II",
"HITRUST CSF"
],
"security_features": [
"Encryption at rest and in transit",
"Role-based access control (RBAC)",
"SSO/SAML",
"Audit logs / activity logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent management",
"Patient data minimization/anonymization controls"
],
"data_residency": "US-based hosting (HIPAA-compliant); customer EHR/PM integrations",
"customers": [
"Peninsula Orthopaedic Associates"
],
"user_reviews": [
"In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments with operational efficiency.",
"Assort Health makes patient communication hassle-free by automating routine interactions like appointment reminders, follow-ups, and more."
],
"ratings": [
"4.7/5.0 — FeaturedCustomers (82 reference ratings)"
],
"support_channels": [],
"training_options": [],
"release_year": "2023",
"integration_partners": [
"ModMed",
"athenahealth",
"Veradigm",
"SynapSYS"
],
"id": "P0150",
"slug": "assort-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/assort-health.json"
}
}