Artera Harmony

JSON twin: https://www.healthaidb.com/software/artera-harmony.json

Company Name

Artera

Product URL

https://artera.io/harmony-patient-communication-platform/

Company URL

https://artera.io

Categories

• patient Facing
• administrative Operations
• clinical Care
• diagnostic Support
• health Data Analytics
• ai Clinical Documentation Integrity
• clinical Workflow Automation
• data Integration
• communication
• patient Engagement
• Administrative
• Clinical
• Diagnostic
• Analytics
• Ai-powered
• Workflow Management
• Integration
• Engagement

Summary

Artera Harmony is a patient communication platform that integrates with healthcare systems to streamline and personalize patient interactions across multiple channels.

Description

Artera Harmony is a SaaS platform designed to unify and orchestrate patient communications within healthcare organizations. It integrates with existing tech stacks, EHRs, and third-party vendors to deliver messages through patients' preferred channels, including text, email, IVR, and web chat, supporting over 109 languages. The platform offers features such as multi-step conversation workflows, a smart inbox for managing communications, native reporting tools, AI-powered staff and insights co-pilots, and enhanced EMR writebacks. Artera Harmony is recognized for its ability to reduce message overload and improve patient engagement by consolidating various communication channels into a cohesive experience. It has been recognized as the 'Best Patient Communication Solution' in the 8th Annual MedTech Breakthrough Awards Program. ([artera.io](https://artera.io/news/artera-harmony-recognized-by-medtech-breakthrough-awards/?utm_source=openai))

Api Available

yes

Certifications

• HITRUST
• SOC 2 Type 2
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• ISO 27032
• FedRAMP High (In Process)

Company Founding

2015

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• FedRAMP High (In Process)

Customers

• Deanna B.
• Ayman A.
• Verified User in Medical Practice
• Verified User in Hospital & Health Care
• Kristen L.
• Sara R.
• Kyna N.
• Maribel R.

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM

Deployment Model

• SaaS

Features

• AI-powered virtual agents
• Automated patient engagement workflows
• Multi-channel communication support (SMS, email, IVR)
• Real-time analytics and reporting
• Integration with electronic medical records (EMRs)
• Patient self-scheduling
• Intake and payment processing
• Post-discharge follow-ups
• Referral management
• Pulse outreach campaigns

Id

SW0917

Integration Partners

• EHR integrations
• API
• FHIR
• HL7v2

Integrations

• Epic
• Allscripts
• VistA
• RPMS
• Oracle Health

Languages Supported

• English
• Spanish
• Chinese (Cantonese and Mandarin)
• Vietnamese
• Arabic
• Russian
• Portuguese
• Haitian Creole
• Pashto
• French
• German
• Italian
• Japanese
• Korean
• Polish
• Turkish
• Hindi
• Bengali
• Punjabi
• Gujarati

Last Updated

2025-10-11

License

commercial proprietary

Market Segment

• enterprise
• smb

Optional Modules

• Co-Pilot Agents
• Flows Agents
• AI Agents
• Artera Marketplace

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA)
• Data anonymization
• Data minimization
• Consent management

Product Code

SW0917

Product Name

Artera Harmony

Ratings

• 4.9/5 (70 reviews) - G2

Regions Available

• United States

Related Urls

• https://www.tenoneten.com/portfolio/artera
• https://www.prnewswire.com/news-releases/artera-partners-with-hyro-to-launch-ai-powered-virtual-assistant-301982928.html
• https://www.prnewswire.com/news-releases/artera-announces-new-ai-products-and-harmony-platform-enhancements-302280616.html
• https://elion.health/products/artera

Release Year

2015

Security Features

• Encryption
• Role-Based Access Control (RBAC)
• Single Sign-On (SSO)
• Audit logs
• Two-Factor Authentication (2FA)
• Intrusion Detection System (IDS)
• Web Application Firewall (WAF)
• Disaster Recovery

Specialties

• Primary Care
• Ambulatory Care
• Hospital Medicine
• Behavioral Health
• Specialty Clinics
• Fqhcs
• Community Health
• Federal Healthcare Programs

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• front-desk staff
• administrative staff
• patient access staff
• schedulers
• revenue cycle teams
• IT teams
• population health teams
• patients
• health system executives

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Patient communication has been so smooth!
• Using well app to manage program participation for patients
• Get Well, your clients/patients will thank you!
• Amazing platform for Health Care
• Business
• Great way to communicate with patients
• Great information; advised when patient have arrived
• Easy, confidential communication for healthcare!
• Easy to use and convenient
• I would recommend it to anyone and everyone!

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Artera Harmony",
  "company_name": "Artera",
  "product_url": "https://artera.io/harmony-patient-communication-platform/",
  "company_url": "https://artera.io",
  "related_urls": [
    "https://www.tenoneten.com/portfolio/artera",
    "https://www.prnewswire.com/news-releases/artera-partners-with-hyro-to-launch-ai-powered-virtual-assistant-301982928.html",
    "https://www.prnewswire.com/news-releases/artera-announces-new-ai-products-and-harmony-platform-enhancements-302280616.html",
    "https://elion.health/products/artera"
  ],
  "product_code": "SW0917",
  "summary": "Artera Harmony is a patient communication platform that integrates with healthcare systems to streamline and personalize patient interactions across multiple channels.",
  "description": "Artera Harmony is a SaaS platform designed to unify and orchestrate patient communications within healthcare organizations. It integrates with existing tech stacks, EHRs, and third-party vendors to deliver messages through patients' preferred channels, including text, email, IVR, and web chat, supporting over 109 languages. The platform offers features such as multi-step conversation workflows, a smart inbox for managing communications, native reporting tools, AI-powered staff and insights co-pilots, and enhanced EMR writebacks. Artera Harmony is recognized for its ability to reduce message overload and improve patient engagement by consolidating various communication channels into a cohesive experience. It has been recognized as the 'Best Patient Communication Solution' in the 8th Annual MedTech Breakthrough Awards Program. ([artera.io](https://artera.io/news/artera-harmony-recognized-by-medtech-breakthrough-awards/?utm_source=openai))",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "clinical Care",
    "diagnostic Support",
    "health Data Analytics",
    "ai Clinical Documentation Integrity",
    "clinical Workflow Automation",
    "data Integration",
    "communication",
    "patient Engagement",
    "Patient-facing",
    "Administrative",
    "Clinical",
    "Diagnostic",
    "Analytics",
    "Ai-powered",
    "Workflow Management",
    "Integration",
    "Communication",
    "Engagement"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "front-desk staff",
    "administrative staff",
    "patient access staff",
    "schedulers",
    "revenue cycle teams",
    "IT teams",
    "population health teams",
    "patients",
    "health system executives"
  ],
  "specialties": [
    "Primary Care",
    "Ambulatory Care",
    "Hospital Medicine",
    "Behavioral Health",
    "Specialty Clinics",
    "Fqhcs",
    "Community Health",
    "Federal Healthcare Programs"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Chinese (Cantonese and Mandarin)",
    "Vietnamese",
    "Arabic",
    "Russian",
    "Portuguese",
    "Haitian Creole",
    "Pashto",
    "French",
    "German",
    "Italian",
    "Japanese",
    "Korean",
    "Polish",
    "Turkish",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial proprietary",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered virtual agents",
    "Automated patient engagement workflows",
    "Multi-channel communication support (SMS, email, IVR)",
    "Real-time analytics and reporting",
    "Integration with electronic medical records (EMRs)",
    "Patient self-scheduling",
    "Intake and payment processing",
    "Post-discharge follow-ups",
    "Referral management",
    "Pulse outreach campaigns"
  ],
  "optional_modules": [
    "Co-Pilot Agents",
    "Flows Agents",
    "AI Agents",
    "Artera Marketplace"
  ],
  "integrations": [
    "Epic",
    "Allscripts",
    "VistA",
    "RPMS",
    "Oracle Health"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "FedRAMP High (In Process)"
  ],
  "certifications": [
    "HITRUST",
    "SOC 2 Type 2",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "ISO 27032",
    "FedRAMP High (In Process)"
  ],
  "security_features": [
    "Encryption",
    "Role-Based Access Control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit logs",
    "Two-Factor Authentication (2FA)",
    "Intrusion Detection System (IDS)",
    "Web Application Firewall (WAF)",
    "Disaster Recovery"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Data anonymization",
    "Data minimization",
    "Consent management"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Deanna B.",
    "Ayman A.",
    "Verified User in Medical Practice",
    "Verified User in Hospital & Health Care",
    "Kristen L.",
    "Sara R.",
    "Kyna N.",
    "Maribel R."
  ],
  "user_reviews": [
    "Patient communication has been so smooth!",
    "Using well app to manage program participation for patients",
    "Get Well, your clients/patients will thank you!",
    "Amazing platform for Health Care",
    "Business",
    "Great way to communicate with patients",
    "Great information; advised when patient have arrived",
    "Easy, confidential communication for healthcare!",
    "Easy to use and convenient",
    "I would recommend it to anyone and everyone!"
  ],
  "ratings": [
    "4.9/5 (70 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "EHR integrations",
    "API",
    "FHIR",
    "HL7v2"
  ],
  "id": "SW0917",
  "slug": "artera-harmony",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/artera-harmony.json"
  }
}