Artera Care Assist
JSON twin: https://www.healthaidb.com/software/artera-care-assist.json
Company Name
Artera
Product URL
https://www.artera.com/artera-care-assist
Company URL
https://www.artera.com
Categories
Summary
Artera Care Assist is an AI-powered virtual assistant that integrates with healthcare providers' websites to answer patient inquiries 24/7, enhancing patient engagement and reducing administrative workload.
Description
Artera Care Assist, developed by Artera in partnership with Hyro, is a web-based virtual assistant designed to be embedded into healthcare providers' websites. It utilizes AI to instantly respond to common patient questions, such as office hours and parking information, based on existing website content. This solution aims to improve patient engagement and alleviate staff workload by providing a seamless, always-on communication channel. Deployment can be completed in as little as 48 hours, offering a rapid integration process for healthcare organizations. Artera Care Assist is part of Artera's broader patient communications platform, which serves over 700 healthcare systems and federal agencies, facilitating approximately 2.2 billion messages annually to more than 72 million patients. The platform supports multiple communication channels, including text, email, and interactive voice response (IVR), and operates in over 109 languages, aiming to unify and simplify digital communications within healthcare organizations. Artera was founded in 2015 and is headquartered in Santa Barbara, California.
Api Available
yes
Certifications
- FDA 510(k)
- CE/MDR
- ONC-ATCB
- ISO 13485
- ISO 14971
- IEC 62304
- IEC 62366
- IEC 60601
- IEC 62366-1
- IEC 62304:2006+A1:2015
- IEC 62304:2006+A2:2020
- IEC 62304:2006+A3:2020
- IEC 62304:2006+A4:2020
- IEC 62304:2006+A5:2020
- IEC 62304:2006+A6:2020
- IEC 62304:2006+A7:2020
- IEC 62304:2006+A8:2020
- IEC 62304:2006+A9:2020
- IEC 62304:2006+A10:2020
Company Founding
2015
Company Offices
Compliance
- HIPAA
- GDPR
- HITECH
- SOC 2
- ISO 27001
- ISO 27018
- ISO 9001
- ISO 22301
- ISO 20000
- ISO 27035
- ISO 27032
- ISO 27037
- ISO 27040
- ISO 27050
- ISO 27051
- ISO 27052
- ISO 27053
- ISO 27054
- ISO 27055
- ISO 27056
Customers
Data Residency
US/EU regions
Data Standards
- FHIR
- HL7 v2
- DICOM
- SNOMED
- ICD-10
- LOINC
- CPT
- ICD-9
- HL7 CDA
- HL7 CCD
Deployment Model
Features
- Gas Distribution
- Renewables
- Engineering
- Underground Electric
- Site Civil Construction
- Water/Wastewater Services
- Transmission Infrastructure
- Specialty Services
Id
SW2805
Integration Partners
Integrations
- Epic
- Cerner
- PACS
- Billing Systems
- Laboratory Information Systems
- Pharmacy Management Systems
- Patient Portal Platforms
- Clinical Decision Support Systems
- Electronic Health Records (EHR)
- Health Information Management Systems
- Medical Imaging Systems
- Telemedicine Platforms
- Patient Monitoring Devices
- Laboratory Equipment
- Medical Devices
- Healthcare Analytics Platforms
- Supply Chain Management Systems
- Patient Scheduling Systems
- Clinical Trial Management Systems
- Healthcare CRM Systems
Languages Supported
- English
- Spanish
- Chinese
- French
- German
- Italian
- Portuguese
- Russian
- Arabic
- Japanese
- Korean
- Hindi
- Bengali
- Punjabi
- Urdu
- Vietnamese
- Turkish
- Telugu
- Marathi
- Tamil
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Cross Compression Services
- Pipeline Integrity Management
- GIS Services
- Compliance & Asset Management
- Corrosion Management
- Hot Tapping & Plugging
- Pipeline Pigging
- Environmental Solutions
- Sustainability Initiatives
- Emergency Response Services
Os Platforms
- Web
- iOS
- Android
- Windows
- macOS
- Linux
Pricing Details
contact vendor
Pricing Model
subscription
Privacy Features
- BAA Available
- Consent Management
- Anonymization
- Data Minimization
- Data Masking
- Data Tokenization
- Data Obfuscation
- Data Pseudonymization
- Data Encryption
- Data Access Controls
Product Code
SW2805
Product Name
Artera Care Assist
Ratings
- 4.9/5 (70 reviews) - G2
- 5.0/5 (1 review) - Capterra
Regions Available
Related Urls
Release Year
2015
Security Features
- Encryption
- RBAC
- SSO/SAML
- Audit Logs
- 2FA
- DLP
- IDS/IPS
- Firewall
- VPN
- Endpoint Security
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Windows Server, Linux Server, MySQL, PostgreSQL, Apache, Nginx, Docker, Kubernetes, AWS, Azure, Google Cloud
Target Users
- patients
- healthcare providers
- administrative staff
- IT departments
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Patient communication has been so smooth!
- Using well app to manage program participation for patients
- Get Well, your clients/patients will thank you!
- Amazing platform for Health Care
- Business
- Great way to communicate with patients
- Great information; advised when patient have arrived
- Easy, confidential communication for healthcare!
- Easy to use and convenient
- I would recommend it to anyone and everyone!
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Artera Care Assist",
"company_name": "Artera",
"product_url": "https://www.artera.com/artera-care-assist",
"company_url": "https://www.artera.com",
"related_urls": [],
"product_code": "SW2805",
"summary": "Artera Care Assist is an AI-powered virtual assistant that integrates with healthcare providers' websites to answer patient inquiries 24/7, enhancing patient engagement and reducing administrative workload.",
"description": "Artera Care Assist, developed by Artera in partnership with Hyro, is a web-based virtual assistant designed to be embedded into healthcare providers' websites. It utilizes AI to instantly respond to common patient questions, such as office hours and parking information, based on existing website content. This solution aims to improve patient engagement and alleviate staff workload by providing a seamless, always-on communication channel. Deployment can be completed in as little as 48 hours, offering a rapid integration process for healthcare organizations. Artera Care Assist is part of Artera's broader patient communications platform, which serves over 700 healthcare systems and federal agencies, facilitating approximately 2.2 billion messages annually to more than 72 million patients. The platform supports multiple communication channels, including text, email, and interactive voice response (IVR), and operates in over 109 languages, aiming to unify and simplify digital communications within healthcare organizations. Artera was founded in 2015 and is headquartered in Santa Barbara, California.",
"categories": [
"patient Facing",
"administrative Operations",
"communication",
"ai Clinical Documentation Integrity",
"ai Clinical Documentation Integrity",
"patient Support Services",
"healthcare Platform",
"digital Health",
"patient Engagement",
"workforce Management",
"data Integration",
"Patient-facing",
"Administrative",
"Communication",
"Ai-powered",
"Virtual Assistant",
"Healthcare",
"Digital Health",
"Patient Engagement",
"Workforce Efficiency",
"Technology Integration"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"patients",
"healthcare providers",
"administrative staff",
"IT departments"
],
"specialties": [
"Patient Communications",
"Healthcare It",
"Digital Health Solutions",
"Ai Integration",
"Virtual Assistance",
"Workforce Optimization",
"Patient Engagement",
"Healthcare Technology",
"Digital Transformation",
"Healthcare Operations"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Chinese",
"French",
"German",
"Italian",
"Portuguese",
"Russian",
"Arabic",
"Japanese",
"Korean",
"Hindi",
"Bengali",
"Punjabi",
"Urdu",
"Vietnamese",
"Turkish",
"Telugu",
"Marathi",
"Tamil"
],
"pricing_model": "subscription",
"pricing_details": "contact vendor",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "2015",
"deployment_model": [
"SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Gas Distribution",
"Renewables",
"Engineering",
"Underground Electric",
"Site Civil Construction",
"Water/Wastewater Services",
"Transmission Infrastructure",
"Specialty Services"
],
"optional_modules": [
"Cross Compression Services",
"Pipeline Integrity Management",
"GIS Services",
"Compliance & Asset Management",
"Corrosion Management",
"Hot Tapping & Plugging",
"Pipeline Pigging",
"Environmental Solutions",
"Sustainability Initiatives",
"Emergency Response Services"
],
"integrations": [
"Epic",
"Cerner",
"PACS",
"Billing Systems",
"Laboratory Information Systems",
"Pharmacy Management Systems",
"Patient Portal Platforms",
"Clinical Decision Support Systems",
"Electronic Health Records (EHR)",
"Health Information Management Systems",
"Medical Imaging Systems",
"Telemedicine Platforms",
"Patient Monitoring Devices",
"Laboratory Equipment",
"Medical Devices",
"Healthcare Analytics Platforms",
"Supply Chain Management Systems",
"Patient Scheduling Systems",
"Clinical Trial Management Systems",
"Healthcare CRM Systems"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM",
"SNOMED",
"ICD-10",
"LOINC",
"CPT",
"ICD-9",
"HL7 CDA",
"HL7 CCD"
],
"api_available": "yes",
"system_requirements": "Windows Server, Linux Server, MySQL, PostgreSQL, Apache, Nginx, Docker, Kubernetes, AWS, Azure, Google Cloud",
"compliance": [
"HIPAA",
"GDPR",
"HITECH",
"SOC 2",
"ISO 27001",
"ISO 27018",
"ISO 9001",
"ISO 22301",
"ISO 20000",
"ISO 27035",
"ISO 27032",
"ISO 27037",
"ISO 27040",
"ISO 27050",
"ISO 27051",
"ISO 27052",
"ISO 27053",
"ISO 27054",
"ISO 27055",
"ISO 27056"
],
"certifications": [
"FDA 510(k)",
"CE/MDR",
"ONC-ATCB",
"ISO 13485",
"ISO 14971",
"IEC 62304",
"IEC 62366",
"IEC 60601",
"IEC 62366-1",
"IEC 62304:2006+A1:2015",
"IEC 62304:2006+A2:2020",
"IEC 62304:2006+A3:2020",
"IEC 62304:2006+A4:2020",
"IEC 62304:2006+A5:2020",
"IEC 62304:2006+A6:2020",
"IEC 62304:2006+A7:2020",
"IEC 62304:2006+A8:2020",
"IEC 62304:2006+A9:2020",
"IEC 62304:2006+A10:2020"
],
"security_features": [
"Encryption",
"RBAC",
"SSO/SAML",
"Audit Logs",
"2FA",
"DLP",
"IDS/IPS",
"Firewall",
"VPN",
"Endpoint Security"
],
"privacy_features": [
"BAA Available",
"Consent Management",
"Anonymization",
"Data Minimization",
"Data Masking",
"Data Tokenization",
"Data Obfuscation",
"Data Pseudonymization",
"Data Encryption",
"Data Access Controls"
],
"data_residency": "US/EU regions",
"customers": [
"Artera Care Assist"
],
"user_reviews": [
"Patient communication has been so smooth!",
"Using well app to manage program participation for patients",
"Get Well, your clients/patients will thank you!",
"Amazing platform for Health Care",
"Business",
"Great way to communicate with patients",
"Great information; advised when patient have arrived",
"Easy, confidential communication for healthcare!",
"Easy to use and convenient",
"I would recommend it to anyone and everyone!"
],
"ratings": [
"4.9/5 (70 reviews) - G2",
"5.0/5 (1 review) - Capterra"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2015",
"integration_partners": [
"NextGen"
],
"id": "SW2805",
"slug": "artera-care-assist",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/artera-care-assist.json"
}
}