JSON twin: https://www.healthaidb.com/software/artera.json
Artera
https://artera.io/harmony-patient-communication-platform/
Artera is a cloud SaaS patient communication and engagement platform that consolidates messaging, scheduling, intake, payments and analytics across healthcare systems using AI-driven virtual agents and workflow automation.
Artera (formerly WELL Health) provides Artera Harmony, a configurable patient communication platform delivering multi-channel messaging (SMS, email, voice), AI virtual agents (staff co-pilots and insights co-pilots), workflow/flow builders, smart inbox, native reporting, and EHR integrations (API, FHIR, HL7v2) to automate scheduling, intake, recalls, payments and post-discharge outreach while maintaining HIPAA and enterprise security certifications.
yes
2015
US on-shore (SOC 2–accredited data centers)
P0141
2025-09-07
commercial proprietary
Contact vendor for tiers and enterprise pricing; demos and trials available upon request (contact sales).
subscription
2015
SaaS - accessed via web browser; no on-prem requirements
product
1.0
{
"company_name": "Artera",
"company_url": "https://artera.io",
"company_offices": [
"United States",
"Hungary"
],
"company_founding": "2015",
"product_url": "https://artera.io/harmony-patient-communication-platform/",
"categories": [
"patient engagement",
"patient communication",
"virtual agents (voice and text)",
"patient scheduling",
"patient intake",
"referral management",
"analytics & insights",
"marketplace / integrations"
],
"market_segment": [
"enterprise",
"smb",
"government"
],
"links": [
"https://artera.io",
"https://artera.io/harmony-patient-communication-platform/",
"https://artera.io/company/",
"https://artera.io/integrations/",
"https://artera.io/trust-center/",
"https://support.artera.io/",
"https://elion.health/products/artera",
"https://www.g2.com/products/artera/reviews",
"https://artera.io/marketplace/",
"https://www.prnewswire.com/news-releases/artera-marketplace-continues-expansion-with-50-digital-health-vendors-302069274.html"
],
"summary": "Artera is a cloud SaaS patient communication and engagement platform that consolidates messaging, scheduling, intake, payments and analytics across healthcare systems using AI-driven virtual agents and workflow automation.",
"description": "Artera (formerly WELL Health) provides Artera Harmony, a configurable patient communication platform delivering multi-channel messaging (SMS, email, voice), AI virtual agents (staff co-pilots and insights co-pilots), workflow/flow builders, smart inbox, native reporting, and EHR integrations (API, FHIR, HL7v2) to automate scheduling, intake, recalls, payments and post-discharge outreach while maintaining HIPAA and enterprise security certifications.",
"target_users": [
"clinicians",
"nurses",
"front-desk / administrative staff",
"patient access / schedulers",
"revenue cycle / billing teams",
"IT / integration teams",
"population health teams",
"patients",
"health system executives"
],
"specialties": [
"primary care",
"ambulatory care",
"hospital medicine",
"behavioral health",
"specialty clinics (e.g., cardiology, orthopedics)",
"FQHCs / community health",
"federal healthcare programs"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"other languages via AI/LLM translation"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for tiers and enterprise pricing; demos and trials available upon request (contact sales).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Multi-step workflow builder (Flows)",
"Smart Inbox (unified messaging)",
"Native reporting and dashboards",
"AI-driven translation",
"Staff AI co-pilot (summaries, predictive text)",
"Insights AI co-pilot (analytics recommendations)",
"EMR writebacks (read/write) via API/FHIR/HL7v2",
"Automated appointment reminders",
"Conversational SMS/messaging",
"Patient surveys",
"Contactless check-in / pre-visit intake links",
"Care journey orchestration (templates library)",
"Message prioritization/categorization (AI)",
"Personalization and cadence controls",
"Benchmarking and KPI tracking"
],
"optional_modules": [
"Branded Messaging",
"Virtual Agents / AI Agents",
"Co-Pilot Agents (staff/insights)",
"Artera Marketplace integrations",
"Referral Premium workflow",
"Scheduling / Patient Self-Scheduling",
"Intake & Payments"
],
"integrations": [
"Epic",
"Oracle Cerner",
"MEDITECH",
"Veradigm",
"athenahealth",
"eClinicalWorks",
"Greenway Health",
"NextGen",
"ModMed",
"AdvancedMD",
"Netsmart (myAvatar)"
],
"data_standards": [
"FHIR",
"HL7 v2",
"API"
],
"api_available": "yes",
"system_requirements": "SaaS - accessed via web browser; no on-prem requirements",
"compliance": [
"HIPAA",
"SOC 2",
"HITRUST",
"ISO 27001",
"ISO 27701",
"ISO 27017",
"ISO 27018",
"TCPA"
],
"certifications": [
"HITRUST",
"ISO 27001",
"ISO 27701",
"ISO 27017",
"ISO 27018",
"SOC 2"
],
"security_features": [
"Encryption in transit and at rest",
"Audit logs and monitoring",
"Access controls / role-based access",
"SOC 2–accredited data centers (on‑shore)",
"Security program aligned to ISO standards"
],
"privacy_features": [
"BAA available",
"Privacy management aligned to ISO 27701",
"On-shore data hosting",
"Privacy/consent practices documented"
],
"data_residency": "US on-shore (SOC 2–accredited data centers)",
"customers": [
"Riverside Medical Clinic",
"Yakima Valley Farm Workers Clinic",
"Jefferson Healthcare",
"Dayton Children's Hospital",
"Wheeler Clinic",
"Wheeler Health",
"UNC Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"support portal (support.artera.io)",
"customer resource center (support)",
"contact us / email form",
"platform login (customer portal)"
],
"training_options": [
"documentation",
"webinars",
"live_online (Artera Academy)"
],
"release_year": "2015",
"integration_partners": [
"Athenahealth",
"eClinicalWorks",
"Epic",
"Greenway Health",
"Artera Marketplace",
"FHIR / HL7v2 / API integrations"
],
"id": "P0141",
"slug": "artera",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/artera.json"
}
}