JSON twin: https://www.healthaidb.com/software/amwell.json
Amwell
https://business.amwell.com/converge-hybrid-care-platform
Amwell is a commercial telehealth platform that enables virtual visits, hybrid care workflows, and digital care programs for health systems, payers, employers and patients.
Amwell provides an enterprise-grade digital care delivery platform (including Amwell Now and Converge) that supports on-demand and scheduled video visits, specialty consults, chronic care and behavioral health programs, device integrations, EHR interoperability, and deployment services for providers, payers and employers.
yes
2006
Data maintained in the United States; international data may be transferred to US for processing (US-hosted)
P0105
2025-09-07
commercial proprietary
Tiered enterprise pricing and solutions (provider, payer, employer); public pricing not listed — contact vendor for quotes and trials.
enterprise_quote
2021
product
1.0
{
"company_name": "Amwell",
"company_url": "https://business.amwell.com/",
"company_offices": [
"United States",
"Israel",
"Ireland"
],
"company_founding": "2006",
"product_url": "https://business.amwell.com/converge-hybrid-care-platform",
"categories": [
"telehealth",
"clinical",
"patient-facing",
"administrative",
"behavioral health",
"virtual care hardware",
"digital care platform"
],
"market_segment": [
"enterprise",
"consumer",
"provider",
"payer"
],
"links": [
"https://business.amwell.com/",
"https://business.amwell.com/converge-hybrid-care-platform",
"https://patients.amwell.com/",
"https://business.amwell.com/about-us",
"https://business.amwell.com/contact-us",
"https://resources.amwell.com/",
"https://investors.amwell.com/overview/default.aspx",
"https://www.g2.com/products/amwell/reviews",
"https://www.capterra.com/p/158465/AW9/",
"https://klasresearch.com/review/amwell-converge-platform/252457"
],
"summary": "Amwell is a commercial telehealth platform that enables virtual visits, hybrid care workflows, and digital care programs for health systems, payers, employers and patients.",
"description": "Amwell provides an enterprise-grade digital care delivery platform (including Amwell Now and Converge) that supports on-demand and scheduled video visits, specialty consults, chronic care and behavioral health programs, device integrations, EHR interoperability, and deployment services for providers, payers and employers.",
"target_users": [
"clinicians",
"health system administrators",
"patients",
"payers",
"employers",
"care managers",
"IT/integration teams"
],
"specialties": [
"primary care",
"urgent care",
"behavioral health/psychiatry",
"chronic care management",
"pediatrics",
"specialty consults (remote specialist access)"
],
"regions_available": [
"United States",
"Canada",
"selected international markets"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Tiered enterprise pricing and solutions (provider, payer, employer); public pricing not listed — contact vendor for quotes and trials.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"EHR-embedded telehealth (launch visits from Epic Hyperspace/Cerner Millennium)",
"Scheduled and on-demand video visits",
"Single sign-on / one-click launch from EHR",
"Patient portal/MyChart integration",
"Provider documentation integrated into EHR workflow",
"Visit reporting and connection status",
"Care routing across networks and Amwell Medical Group",
"Automated care programs / longitudinal programs",
"Patient engagement and branded consumer experience",
"Telemedicine cart device integration and fleet monitoring",
"Multi-party collaboration (family, interpreters, care team)",
"Clinical consulting and provider training",
"Analytics and custom/pre-configured reporting",
"Virtual-first payer-member experiences"
],
"optional_modules": [
"Telemedicine carts (FDA-registered carts)",
"Automated care programs",
"Specialty consults",
"Scheduled visits solution",
"Patient engagement services"
],
"integrations": [
"Epic (App Orchard / MyChart / Hyperspace)",
"Cerner / Oracle Cerner (embedded in Millennium)",
"Major EHRs (generalized integration capabilities)",
"Amwell Medical Group",
"Patient portals (MyChart)",
"Laboratories (integrated lab workflows mentioned)"
],
"data_standards": [
"FHIR",
"SMART on FHIR",
"HL7 v2",
"OAuth2 / OpenID Connect (implied for SSO)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITECH",
"CCPA/California privacy provisions referenced",
"SOC 2 (commonly claimed by cloud health vendors; implied)"
],
"certifications": [],
"security_features": [
"Encryption in transit and at rest",
"Single sign-on / SAML / OAuth-based SSO",
"Role-based access control (RBAC)",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available / HIPAA privacy protections",
"Consent management (patient consent/workflow controls)",
"Data transfer notices and controls (international transfer to US disclosed)"
],
"data_residency": "Data maintained in the United States; international data may be transferred to US for processing (US-hosted)",
"customers": [
"Intermountain Health",
"M Health Fairview",
"LMH Health",
"Elevance Health / Anthem (partner quote)",
"El Camino Hospital",
"Cabell Huntington Hospital",
"OSF HealthCare",
"Rite Aid",
"US HealthWorks",
"MU Health Care",
"LMH Health (case study)",
"Intermountain (client spotlight)",
"Various large health systems and national health plans"
],
"user_reviews": [
"Video/audio connections drop more frequently than I would prefer.",
"The new Converge platform rollout felt time-consuming and clunky for providers.",
"Difficult to use with patients who have poor cell coverage or limited bandwidth.",
"Appointment scheduling was not transparent and wait times could be long.",
"Mobile app experience is generally positive for patients — quick signup and insurance support.",
"Could not delete a saved credit card easily; user interface frustrations reported."
],
"ratings": [
"Apple App Store: 4.9/5 (consumer app rating, thousands of reviews)",
"Google Play Store: ~4.0/5 (consumer app rating)",
"Trustpilot: 2.9/5 (customer reviews aggregate)",
"KLAS Research: Software score 67.9 (vendor/product rating)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2021",
"integration_partners": [
"Epic",
"Cerner / Oracle Cerner",
"Hello Heart",
"TytoCare",
"SilverCloud (SilverCloud by Amwell)",
"EHR integrations (general)",
"Patient portals / identity & eligibility systems",
"Lab / formulary integrations",
"Carepoint (Amwell device integration)",
"Amwell Medical Group (clinical augmentation/partner)"
],
"id": "P0105",
"slug": "amwell",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/amwell.json"
}
}