Amwell

JSON twin: https://www.healthaidb.com/software/amwell.json

Company Name

Amwell

Product URL

https://www.amwell.com

Company URL

https://www.amwell.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• telehealth
• behavioral Health
• primary Care
• urgent Care
• specialty Care
• Clinical
• Administrative
• Diagnostic
• Virtual Care

Summary

Amwell is a telehealth platform connecting patients with healthcare providers via secure video, offering a range of virtual care services.

Description

Amwell provides a comprehensive telehealth platform that enables healthcare providers to offer virtual consultations, integrating with existing workflows and electronic health records (EHRs). The platform supports various services, including primary care, urgent care, specialty consultations, and behavioral health, aiming to enhance patient access and care quality. Amwell also offers hardware solutions like telemedicine carts and tablets to facilitate virtual visits. Additionally, the company has expanded its offerings through acquisitions, such as SilverCloud Health and Conversa Health, to enhance its virtual care capabilities. Amwell serves a wide range of clients, including health systems, health plans, employers, and government agencies, operating across all 50 U.S. states and internationally. The platform is accessible via mobile, web, and proprietary kiosks, ensuring broad accessibility for patients and providers.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• ISO 27018
• ISO 27017
• ISO 22301
• ISO 20000-1
• ISO 9001
• ISO 14001
• ISO 45001
• ISO 50001
• ISO 31000
• ISO 37001
• ISO 55001
• SOC 2 Type II
• SOC 3
• Cyber Essentials Plus
• PCI DSS
• HITRUST r2

Company Founding

2006

Company Offices

• United States
• Israel
• others

Compliance

• HIPAA
• HITRUST
• ISO 27001
• SOC 2 Type II
• GDPR
• NIS2
• Cyber Essentials Plus
• PCI DSS
• SOC 3
• ISO 27018
• ISO 27017
• ISO 22301
• ISO 20000-1
• ISO 9001
• ISO 14001
• ISO 45001
• ISO 50001
• ISO 31000
• ISO 37001
• ISO 55001

Customers

• El Camino Health
• Northern Arizona Healthcare
• St. Luke's Health System
• Northwell Health
• Penn State Health
• Wellstar Health System

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• SMART on FHIR
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• HCPCS
• NDC

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Video consultations
• Phone consultations
• Messaging consultations
• AI-powered chatbots
• Automated workflows
• EHR integration
• Patient engagement tools
• Appointment scheduling
• Reminders
• Secure data storage
• Scalable infrastructure
• Multi-cloud microservices architecture
• FHIR-native interoperability
• App framework for external applications
• Customizable workflows
• Low-code/no-code development
• Data encryption in transit and at rest
• Audit logs
• Role-based access controls
• SSO/SAML support

Id

SW0882

Integration Partners

• Fitbit
• glucometers
• food diaries

Integrations

• Epic
• Cerner
• MHS GENESIS
• Salesforce
• OpenAI
• Healthie
• Astrana Health
• Scheduling systems
• CRMs
• Comms tools
• Marketplace extensions
• Telecom systems
• Video streaming services
• Application servers
• Cloud storage providers
• Identity management systems
• Payment gateways
• Analytics platforms
• Monitoring tools
• Security services

Languages Supported

• English
• Hebrew
• others

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Automated test generation
• Mission codex
• Marketplace extensions
• Passwordless authentication
• Native MFA

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data residency controls
• Access controls
• Data masking
• Data retention policies
• Data destruction policies
• User authentication

Product Code

SW0882

Product Name

Amwell

Ratings

• 3.5 out of 5 on G2

Regions Available

• United States
• Israel
• international

Related Urls

• https://elion.health/products/amwell

Release Year

2006

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• Firewall
• IDS/IPS
• VPN
• Endpoint protection

Specialties

• Primary Care
• Urgent Care
• Specialty Consultations
• Behavioral Health
• Musculoskeletal Conditions
• Dermatology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• clinicians
• patients
• admins
• payers
• health systems
• health plans
• employers
• government agencies

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• I like the ease of the platform and the customizations that can be done.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Amwell",
  "company_name": "Amwell",
  "product_url": "https://www.amwell.com",
  "company_url": "https://www.amwell.com",
  "related_urls": [
    "https://elion.health/products/amwell"
  ],
  "product_code": "SW0882",
  "summary": "Amwell is a telehealth platform connecting patients with healthcare providers via secure video, offering a range of virtual care services.",
  "description": "Amwell provides a comprehensive telehealth platform that enables healthcare providers to offer virtual consultations, integrating with existing workflows and electronic health records (EHRs). The platform supports various services, including primary care, urgent care, specialty consultations, and behavioral health, aiming to enhance patient access and care quality. Amwell also offers hardware solutions like telemedicine carts and tablets to facilitate virtual visits. Additionally, the company has expanded its offerings through acquisitions, such as SilverCloud Health and Conversa Health, to enhance its virtual care capabilities. Amwell serves a wide range of clients, including health systems, health plans, employers, and government agencies, operating across all 50 U.S. states and internationally. The platform is accessible via mobile, web, and proprietary kiosks, ensuring broad accessibility for patients and providers.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "telehealth",
    "behavioral Health",
    "primary Care",
    "urgent Care",
    "specialty Care",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Telehealth",
    "Virtual Care",
    "Behavioral Health",
    "Primary Care",
    "Urgent Care",
    "Specialty Care"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "patients",
    "admins",
    "payers",
    "health systems",
    "health plans",
    "employers",
    "government agencies"
  ],
  "specialties": [
    "Primary Care",
    "Urgent Care",
    "Specialty Consultations",
    "Behavioral Health",
    "Musculoskeletal Conditions",
    "Dermatology"
  ],
  "regions_available": [
    "United States",
    "Israel",
    "international"
  ],
  "languages_supported": [
    "English",
    "Hebrew",
    "others"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Israel",
    "others"
  ],
  "company_founding": "2006",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Video consultations",
    "Phone consultations",
    "Messaging consultations",
    "AI-powered chatbots",
    "Automated workflows",
    "EHR integration",
    "Patient engagement tools",
    "Appointment scheduling",
    "Reminders",
    "Secure data storage",
    "Scalable infrastructure",
    "Multi-cloud microservices architecture",
    "FHIR-native interoperability",
    "App framework for external applications",
    "Customizable workflows",
    "Low-code/no-code development",
    "Data encryption in transit and at rest",
    "Audit logs",
    "Role-based access controls",
    "SSO/SAML support"
  ],
  "optional_modules": [
    "Automated test generation",
    "Mission codex",
    "Marketplace extensions",
    "Passwordless authentication",
    "Native MFA"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "MHS GENESIS",
    "Salesforce",
    "OpenAI",
    "Healthie",
    "Astrana Health",
    "Scheduling systems",
    "CRMs",
    "Comms tools",
    "Marketplace extensions",
    "Telecom systems",
    "Video streaming services",
    "Application servers",
    "Cloud storage providers",
    "Identity management systems",
    "Payment gateways",
    "Analytics platforms",
    "Monitoring tools",
    "Security services"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "SMART on FHIR",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "HCPCS",
    "NDC"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "HITRUST",
    "ISO 27001",
    "SOC 2 Type II",
    "GDPR",
    "NIS2",
    "Cyber Essentials Plus",
    "PCI DSS",
    "SOC 3",
    "ISO 27018",
    "ISO 27017",
    "ISO 22301",
    "ISO 20000-1",
    "ISO 9001",
    "ISO 14001",
    "ISO 45001",
    "ISO 50001",
    "ISO 31000",
    "ISO 37001",
    "ISO 55001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "ISO 27018",
    "ISO 27017",
    "ISO 22301",
    "ISO 20000-1",
    "ISO 9001",
    "ISO 14001",
    "ISO 45001",
    "ISO 50001",
    "ISO 31000",
    "ISO 37001",
    "ISO 55001",
    "SOC 2 Type II",
    "SOC 3",
    "Cyber Essentials Plus",
    "PCI DSS",
    "HITRUST r2"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "Firewall",
    "IDS/IPS",
    "VPN",
    "Endpoint protection"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data residency controls",
    "Access controls",
    "Data masking",
    "Data retention policies",
    "Data destruction policies",
    "User authentication"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "El Camino Health",
    "Northern Arizona Healthcare",
    "St. Luke's Health System",
    "Northwell Health",
    "Penn State Health",
    "Wellstar Health System"
  ],
  "user_reviews": [
    "I like the ease of the platform and the customizations that can be done."
  ],
  "ratings": [
    "3.5 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2006",
  "integration_partners": [
    "Fitbit",
    "glucometers",
    "food diaries"
  ],
  "id": "SW0882",
  "slug": "amwell",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/amwell.json"
  }
}