Amelia
JSON twin: https://www.healthaidb.com/software/amelia.json
Company Name
SoundHound AI
Product URL
https://www.soundhound.com/amelia
Company URL
https://www.soundhound.com
Categories
Summary
Amelia is a conversational AI platform by SoundHound AI that automates patient engagement and administrative tasks in healthcare settings, enhancing operational efficiency and patient satisfaction.
Description
Amelia is a conversational AI platform developed by SoundHound AI, designed to automate patient engagement and administrative tasks within healthcare organizations. It integrates with electronic medical record systems to manage appointments, process medication refills, and provide answers to non-clinical inquiries, thereby improving operational efficiency and patient satisfaction. The platform is HIPAA-compliant and supports voice and chat-based interactions across multiple channels. It has been recognized as a leader in enterprise conversational AI in healthcare by Frost & Sullivan in 2024. ([soundhound.com](https://www.soundhound.com/newsroom/press-releases/soundhound-ais-amelia-platform-recognized-as-frost-radar-leader-in-enterprise-conversational-ai-in-healthcare-2024/?utm_source=openai))
Api Available
yes
Certifications
- ISO/IEC 27001
- SOC 2 Type II
- PCI-DSS 3.2.1
- HIPAA Safeguard Rule
Company Founding
2005
Company Offices
Compliance
- HIPAA
- ISO/IEC 27001
- SOC 2 Type II
- PCI-DSS 3.2.1
Customers
- Capgemini
- iauro systems Pvt Ltd
- SoundHound AI
- Verified User in Information Technology and Services
- Gugu G.
- Safiya K.
- Ashutosh C.
- Matan G.
- Gopal M.
Data Residency
US/EU regions
Data Standards
- FHIR
- HL7 v2
- DICOM
- SNOMED
- ICD-10
Deployment Model
Features
- Automated patient appointment scheduling
- Medication refill management
- Bill payment processing
- Financial clearance and insurance verification
- Diagnostic test scheduling
- Patient self-service portals
- Employee help desk automation
- Multi-channel support (voice, chat)
- Natural language understanding
- Generative AI capabilities
- Integration with EHR systems
- HIPAA compliance
- ISO/IEC 27001 certification
- SOC 2 Type II certification
- PCI-DSS 3.2.1 compliance
- Agentic+ framework for complex task automation
- Proprietary automatic speech recognition (ASR) technology
- Customizable AI agent interfaces
- 24/7 availability in over 100 languages
Id
SW2274
Integration Partners
- Salesforce
- ServiceNow
- Microsoft Teams
Integrations
- Epic
- Meditech
- Oracle Cerner
- MUSC Health
- Allina Health
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
- Finnish
- Russian
- Chinese
- Japanese
- Korean
- Arabic
- Hindi
- Bengali
- Punjabi
- Tamil
Last Updated
2025-10-11
License
commercial
Market Segment
- enterprise
- healthcare organizations
- hospitals
- healthcare providers
- healthcare systems
Optional Modules
- Advanced analytics
- AI companion tools
- Third-party integrations
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA available
- Consent management
- Anonymization
- Data minimization
Product Code
SW2274
Product Name
Amelia
Ratings
- 4.4/5 (8 reviews) - G2
- 9.2/10 (Personalization) - G2
- 10/10 (Natural Language Understanding) - G2
- 8.3/10 (Route to Human) - G2
- 8.3/10 (Partner in Business) - G2
Regions Available
Related Urls
Release Year
2016
Security Features
- Encryption
- RBAC
- SSO/SAML
- Audit logs
- 2FA
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Target Users
- patients
- healthcare administrators
- customer experience representatives
- IT support staff
- healthcare employees
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- I like Amelia's reliability and efficiency in enhancing customer interactions.
- Amelia’s natural language understanding and contextual memory make interactions feel smooth and human-like.
- I have been using Amelia for almost 3 years as an end user agent. What I love is how reliable and smooth its interface is.
- The best human Interaction AI can be used in multiple types of business.
- I love how Amelia bots make our customers happy. When they enter any phrase (true or false), Amelia can easily parse and understand it.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Amelia",
"company_name": "SoundHound AI",
"product_url": "https://www.soundhound.com/amelia",
"company_url": "https://www.soundhound.com",
"related_urls": [
"https://elion.health/products/soundhound-amelia"
],
"product_code": "SW2274",
"summary": "Amelia is a conversational AI platform by SoundHound AI that automates patient engagement and administrative tasks in healthcare settings, enhancing operational efficiency and patient satisfaction.",
"description": "Amelia is a conversational AI platform developed by SoundHound AI, designed to automate patient engagement and administrative tasks within healthcare organizations. It integrates with electronic medical record systems to manage appointments, process medication refills, and provide answers to non-clinical inquiries, thereby improving operational efficiency and patient satisfaction. The platform is HIPAA-compliant and supports voice and chat-based interactions across multiple channels. It has been recognized as a leader in enterprise conversational AI in healthcare by Frost & Sullivan in 2024. ([soundhound.com](https://www.soundhound.com/newsroom/press-releases/soundhound-ais-amelia-platform-recognized-as-frost-radar-leader-in-enterprise-conversational-ai-in-healthcare-2024/?utm_source=openai))",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"diagnostic Support",
"clinical Workflow Optimization",
"patient Engagement",
"clinical Decision Support",
"ai Clinical Documentation Integrity",
"ai Clinical Documentation Integrity",
"patient Support Services",
"enterprise Solutions",
"Clinical",
"Administrative",
"Patient-facing",
"Diagnostic",
"Operational Efficiency",
"Patient Engagement",
"Healthcare Ai",
"Voice Ai",
"Conversational Ai",
"Enterprise Software"
],
"market_segment": [
"enterprise",
"healthcare organizations",
"hospitals",
"healthcare providers",
"healthcare systems"
],
"target_users": [
"patients",
"healthcare administrators",
"customer experience representatives",
"IT support staff",
"healthcare employees"
],
"specialties": [
"General Healthcare",
"Patient Engagement",
"Administrative Automation",
"Healthcare It",
"Healthcare Operations",
"Healthcare Customer Service",
"Healthcare Ai Integration",
"Healthcare Voice Technology",
"Healthcare Conversational Ai",
"Healthcare Digital Transformation"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"France",
"Australia",
"India",
"Japan",
"South Korea",
"Brazil",
"Mexico",
"South Africa",
"China",
"Singapore",
"Netherlands",
"Italy",
"Spain",
"Sweden",
"Norway",
"Denmark"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Swedish",
"Norwegian",
"Danish",
"Finnish",
"Russian",
"Chinese",
"Japanese",
"Korean",
"Arabic",
"Hindi",
"Bengali",
"Punjabi",
"Tamil"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States",
"United Kingdom",
"Germany",
"France",
"India",
"China",
"Japan",
"South Korea",
"Australia",
"Brazil"
],
"company_founding": "2005",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Automated patient appointment scheduling",
"Medication refill management",
"Bill payment processing",
"Financial clearance and insurance verification",
"Diagnostic test scheduling",
"Patient self-service portals",
"Employee help desk automation",
"Multi-channel support (voice, chat)",
"Natural language understanding",
"Generative AI capabilities",
"Integration with EHR systems",
"HIPAA compliance",
"ISO/IEC 27001 certification",
"SOC 2 Type II certification",
"PCI-DSS 3.2.1 compliance",
"Agentic+ framework for complex task automation",
"Proprietary automatic speech recognition (ASR) technology",
"Customizable AI agent interfaces",
"24/7 availability in over 100 languages"
],
"optional_modules": [
"Advanced analytics",
"AI companion tools",
"Third-party integrations"
],
"integrations": [
"Epic",
"Meditech",
"Oracle Cerner",
"MUSC Health",
"Allina Health"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM",
"SNOMED",
"ICD-10"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"ISO/IEC 27001",
"SOC 2 Type II",
"PCI-DSS 3.2.1"
],
"certifications": [
"ISO/IEC 27001",
"SOC 2 Type II",
"PCI-DSS 3.2.1",
"HIPAA Safeguard Rule"
],
"security_features": [
"Encryption",
"RBAC",
"SSO/SAML",
"Audit logs",
"2FA"
],
"privacy_features": [
"BAA available",
"Consent management",
"Anonymization",
"Data minimization"
],
"data_residency": "US/EU regions",
"customers": [
"Capgemini",
"iauro systems Pvt Ltd",
"SoundHound AI",
"Verified User in Information Technology and Services",
"Gugu G.",
"Safiya K.",
"Ashutosh C.",
"Matan G.",
"Gopal M."
],
"user_reviews": [
"I like Amelia's reliability and efficiency in enhancing customer interactions.",
"Amelia’s natural language understanding and contextual memory make interactions feel smooth and human-like.",
"I have been using Amelia for almost 3 years as an end user agent. What I love is how reliable and smooth its interface is.",
"The best human Interaction AI can be used in multiple types of business.",
"I love how Amelia bots make our customers happy. When they enter any phrase (true or false), Amelia can easily parse and understand it."
],
"ratings": [
"4.4/5 (8 reviews) - G2",
"9.2/10 (Personalization) - G2",
"10/10 (Natural Language Understanding) - G2",
"8.3/10 (Route to Human) - G2",
"8.3/10 (Partner in Business) - G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2016",
"integration_partners": [
"Salesforce",
"ServiceNow",
"Microsoft Teams"
],
"id": "SW2274",
"slug": "amelia",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/amelia.json"
}
}