Amazon Pinpoint

JSON twin: https://www.healthaidb.com/software/amazon-pinpoint.json

Company Name

Amazon Web Services

Product URL

https://aws.amazon.com/pinpoint/

Company URL

https://aws.amazon.com/

Categories

• communication
• marketing Automation
• health Data Analytics
• compliance Management
• Marketing
• Analytics
• Healthcare Compliance

Summary

Amazon Pinpoint is a scalable, multichannel communication service that enables businesses to engage customers through email, SMS, push notifications, and voice messages, with analytics to measure engagement effectiveness.

Description

Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service that allows businesses to connect with customers via multiple channels, including email, SMS, push notifications, and voice messages. It offers features such as message targeting, personalization, audience segmentation, and analytics to help businesses understand user behavior and improve engagement strategies. Amazon Pinpoint is designed to handle high-volume messaging and provides tools for creating and managing campaigns, journeys, and transactional messages. It also offers analytics capabilities to measure the success of communications and gain insights into customer interactions. Additionally, Amazon Pinpoint has achieved HIPAA eligibility for the SMS channel, allowing healthcare organizations to send SMS messages containing protected health information (PHI).

Api Available

yes

Certifications

• HIPAA Eligibility
• HITRUST CSF v9.4
• ISO 27001
• ISO 27018
• SOC 2 Type II
• SOC 3
• PCI DSS Level 1
• FedRAMP High
• FISMA Moderate
• NIST 800-53
• NIST 800-171
• NIST 800-190
• NIST 800-53A
• NIST 800-53B
• NIST 800-53C
• NIST 800-53D
• NIST 800-53E
• NIST 800-53F
• NIST 800-53G
• NIST 800-53H
• NIST 800-53I

Company Founding

2006

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• India
• China
• Japan
• Australia
• Brazil

Compliance

• HIPAA
• HITRUST CSF
• GDPR
• SOC 2
• ISO 27001
• ISO 27018
• PCI DSS
• FedRAMP
• FISMA
• NIST 800-53
• NIST 800-171
• NIST 800-190
• NIST 800-53A
• NIST 800-53B
• NIST 800-53C
• NIST 800-53D
• NIST 800-53E
• NIST 800-53F
• NIST 800-53G
• NIST 800-53H
• NIST 800-53I

Customers

• Amazon Web Services
• Elion Health
• Knock
• SevenRooms
• Cezanne HR

Data Residency

AWS Regions worldwide

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• RxNorm
• NDC
• ICD-9

Deployment Model

• SaaS

Features

• Email messaging
• SMS messaging
• Push notifications
• Voice messaging
• In-app messaging
• Audience segmentation
• Templates and personalization
• Campaigns
• Journeys
• Transactional messages
• Mobile and web analytics
• Deliverability dashboard

Id

SW0961

Integration Partners

• Amazon Simple Notification Service (SNS)
• Amazon Simple Email Service (SES)
• AWS Lambda

Integrations

• Amazon Chime SDK
• Amazon Connect
• Amazon Personalize
• Amazon SageMaker
• Amazon QuickSight
• AWS Lambda
• Amazon S3
• Amazon Redshift
• Amazon EC2
• Amazon Pinpoint API
• AWS SDKs
• AWS CloudTrail
• AWS CloudWatch
• AWS CloudFormation
• AWS CloudFront
• AWS IAM
• AWS KMS
• AWS SNS
• AWS SES
• AWS SQS

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Japanese
• Korean
• Chinese
• Arabic
• Russian
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Custom channels
• Advanced analytics
• A/B testing
• Event-driven messaging
• Real-time analytics
• Predictive analytics
• User engagement tracking
• Multichannel campaigns
• Automated workflows
• Customer journey mapping

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Pricing varies based on usage and selected channels. For detailed pricing information, visit the Amazon Pinpoint pricing page.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA)
• Data anonymization
• Data minimization
• Access controls
• Data retention policies
• Data masking
• Data tokenization
• User consent management
• Data subject rights management
• Privacy impact assessments

Product Code

SW0961

Product Name

Amazon Pinpoint

Ratings

• 4.2/5 (G2)
• 4.5/5 (Capterra)
• 4.6/5 (Pinpoint HQ)

Regions Available

• United States
• Canada
• EU
• Asia
• Australia
• South America
• Africa

Related Urls

• https://elion.health/products/aws-pinpoint

Release Year

2017

Security Features

• Encryption at rest
• Encryption in transit
• Role-based access control (RBAC)
• Single sign-on (SSO)
• Audit logs
• Two-factor authentication (2FA)
• Data loss prevention (DLP)
• Network firewalls
• Intrusion detection systems (IDS)
• Intrusion prevention systems (IPS)

Specialties

• Healthcare Compliance
• Customer Engagement
• Multichannel Marketing
• Analytics

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

• AWS account
• Internet connection
• Supported web browsers
• Mobile devices with iOS or Android

Target Users

• marketers
• developers
• business analysts
• healthcare organizations

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• 'It's been two months since this profile received a new review'
• 'So so, lots of improvements could be made.'
• 'Great user targeting tool but buggy UI'
• 'Amazon pinpoint is Amazing'
• 'Customized Message'
• 'Amazon Pinpoint integrates seamlessly with other AWS services'
• 'I'm glad i had a great experience with Amazon Pinpoint!'
• 'Customized sms, e-mails,push notifications after taking from real time events'
• 'Amazon Pinpoint is that it may not be suitable for businesses with very complex or customized messaging needs.'
• 'I'm about 2 months into using Pinpoint and have been so pleased with the level of automation, customization and customer service.'
• 'The platform is very straightforward to use - it's very easy to set up new users and manage their access.'
• 'I love the level of customization within Pinpoint. Its all incredibly organized and easy to navigate.'
• 'Very easy to use, customer support function via the application is great, can customise a lot of the product which helps a med-sized business like us.'
• 'Pin Point has been pivotal to the success of rolling out a proactive, talent management solution!'

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Amazon Pinpoint",
  "company_name": "Amazon Web Services",
  "product_url": "https://aws.amazon.com/pinpoint/",
  "company_url": "https://aws.amazon.com/",
  "related_urls": [
    "https://elion.health/products/aws-pinpoint"
  ],
  "product_code": "SW0961",
  "summary": "Amazon Pinpoint is a scalable, multichannel communication service that enables businesses to engage customers through email, SMS, push notifications, and voice messages, with analytics to measure engagement effectiveness.",
  "description": "Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service that allows businesses to connect with customers via multiple channels, including email, SMS, push notifications, and voice messages. It offers features such as message targeting, personalization, audience segmentation, and analytics to help businesses understand user behavior and improve engagement strategies. Amazon Pinpoint is designed to handle high-volume messaging and provides tools for creating and managing campaigns, journeys, and transactional messages. It also offers analytics capabilities to measure the success of communications and gain insights into customer interactions. Additionally, Amazon Pinpoint has achieved HIPAA eligibility for the SMS channel, allowing healthcare organizations to send SMS messages containing protected health information (PHI).",
  "categories": [
    "communication",
    "marketing Automation",
    "health Data Analytics",
    "compliance Management",
    "Communication",
    "Marketing",
    "Analytics",
    "Healthcare Compliance"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "marketers",
    "developers",
    "business analysts",
    "healthcare organizations"
  ],
  "specialties": [
    "Healthcare Compliance",
    "Customer Engagement",
    "Multichannel Marketing",
    "Analytics"
  ],
  "regions_available": [
    "US",
    "Canada",
    "EU",
    "Asia",
    "Australia",
    "South America",
    "Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Japanese",
    "Korean",
    "Chinese",
    "Arabic",
    "Russian",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Pricing varies based on usage and selected channels. For detailed pricing information, visit the Amazon Pinpoint pricing page.",
  "license": "commercial",
  "company_offices": [
    "US",
    "Canada",
    "UK",
    "Germany",
    "France",
    "India",
    "China",
    "Japan",
    "Australia",
    "Brazil"
  ],
  "company_founding": "2006",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Email messaging",
    "SMS messaging",
    "Push notifications",
    "Voice messaging",
    "In-app messaging",
    "Audience segmentation",
    "Templates and personalization",
    "Campaigns",
    "Journeys",
    "Transactional messages",
    "Mobile and web analytics",
    "Deliverability dashboard"
  ],
  "optional_modules": [
    "Custom channels",
    "Advanced analytics",
    "A/B testing",
    "Event-driven messaging",
    "Real-time analytics",
    "Predictive analytics",
    "User engagement tracking",
    "Multichannel campaigns",
    "Automated workflows",
    "Customer journey mapping"
  ],
  "integrations": [
    "Amazon Chime SDK",
    "Amazon Connect",
    "Amazon Personalize",
    "Amazon SageMaker",
    "Amazon QuickSight",
    "AWS Lambda",
    "Amazon S3",
    "Amazon Redshift",
    "Amazon EC2",
    "Amazon Pinpoint API",
    "AWS SDKs",
    "AWS CloudTrail",
    "AWS CloudWatch",
    "AWS CloudFormation",
    "AWS CloudFront",
    "AWS IAM",
    "AWS KMS",
    "AWS SNS",
    "AWS SES",
    "AWS SQS"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "RxNorm",
    "NDC",
    "ICD-9"
  ],
  "api_available": "yes",
  "system_requirements": [
    "AWS account",
    "Internet connection",
    "Supported web browsers",
    "Mobile devices with iOS or Android"
  ],
  "compliance": [
    "HIPAA",
    "HITRUST CSF",
    "GDPR",
    "SOC 2",
    "ISO 27001",
    "ISO 27018",
    "PCI DSS",
    "FedRAMP",
    "FISMA",
    "NIST 800-53",
    "NIST 800-171",
    "NIST 800-190",
    "NIST 800-53A",
    "NIST 800-53B",
    "NIST 800-53C",
    "NIST 800-53D",
    "NIST 800-53E",
    "NIST 800-53F",
    "NIST 800-53G",
    "NIST 800-53H",
    "NIST 800-53I"
  ],
  "certifications": [
    "HIPAA Eligibility",
    "HITRUST CSF v9.4",
    "ISO 27001",
    "ISO 27018",
    "SOC 2 Type II",
    "SOC 3",
    "PCI DSS Level 1",
    "FedRAMP High",
    "FISMA Moderate",
    "NIST 800-53",
    "NIST 800-171",
    "NIST 800-190",
    "NIST 800-53A",
    "NIST 800-53B",
    "NIST 800-53C",
    "NIST 800-53D",
    "NIST 800-53E",
    "NIST 800-53F",
    "NIST 800-53G",
    "NIST 800-53H",
    "NIST 800-53I"
  ],
  "security_features": [
    "Encryption at rest",
    "Encryption in transit",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO)",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Data loss prevention (DLP)",
    "Network firewalls",
    "Intrusion detection systems (IDS)",
    "Intrusion prevention systems (IPS)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Data anonymization",
    "Data minimization",
    "Access controls",
    "Data retention policies",
    "Data masking",
    "Data tokenization",
    "User consent management",
    "Data subject rights management",
    "Privacy impact assessments"
  ],
  "data_residency": "AWS Regions worldwide",
  "customers": [
    "Amazon Web Services",
    "Elion Health",
    "Knock",
    "SevenRooms",
    "Cezanne HR"
  ],
  "user_reviews": [
    "'It's been two months since this profile received a new review'",
    "'So so, lots of improvements could be made.'",
    "'Great user targeting tool but buggy UI'",
    "'Amazon pinpoint is Amazing'",
    "'Customized Message'",
    "'Amazon Pinpoint integrates seamlessly with other AWS services'",
    "'I'm glad i had a great experience with Amazon Pinpoint!'",
    "'Customized sms, e-mails,push notifications after taking from real time events'",
    "'Amazon Pinpoint is that it may not be suitable for businesses with very complex or customized messaging needs.'",
    "'I'm about 2 months into using Pinpoint and have been so pleased with the level of automation, customization and customer service.'",
    "'The platform is very straightforward to use - it's very easy to set up new users and manage their access.'",
    "'I love the level of customization within Pinpoint. Its all incredibly organized and easy to navigate.'",
    "'Very easy to use, customer support function via the application is great, can customise a lot of the product which helps a med-sized business like us.'",
    "'Pin Point has been pivotal to the success of rolling out a proactive, talent management solution!'"
  ],
  "ratings": [
    "4.2/5 (G2)",
    "4.5/5 (Capterra)",
    "4.6/5 (Pinpoint HQ)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Amazon Simple Notification Service (SNS)",
    "Amazon Simple Email Service (SES)",
    "AWS Lambda"
  ],
  "id": "SW0961",
  "slug": "amazon-pinpoint",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/amazon-pinpoint.json"
  }
}