Amazon Connect

JSON twin: https://www.healthaidb.com/software/amazon-connect.json

Company Name

Amazon Web Services

Product URL

https://aws.amazon.com/connect/

Company URL

https://aws.amazon.com

Categories

• administrative Operations
• patient Facing
• diagnostic Support
• clinical Care
• contact Center Management
• patient Experience & Engagement
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• health Data Analytics
• cloud-based Solutions
• data Integration
• Administrative
• Diagnostic
• Clinical
• Contact Center
• Customer Experience
• Ai
• Analytics
• Cloud-based
• Healthcare Integration

Summary

Amazon Connect is a cloud-based contact center service from AWS that leverages AI to enhance customer interactions, offering seamless omnichannel experiences and advanced analytics.

Description

Amazon Connect is a scalable, AI-powered contact center service from Amazon Web Services (AWS) designed to improve customer engagement and operational efficiency. It provides features such as omnichannel support, AI-driven self-service, and real-time analytics, enabling organizations to deliver personalized and efficient customer experiences across various channels.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2006

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• Japan
• India
• Brazil
• South Korea
• Singapore
• South Africa
• Mexico
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Amazon
• Capital One
• Siemens
• GE Appliances
• Intuit
• Alaska Airlines
• T-Mobile
• Expedia
• Zappos
• RingCentral
• Verizon
• Comcast
• Dish Network
• Lowe's
• Best Buy
• Nordstrom
• Macy's
• Target
• Walmart
• Home Depot

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Omnichannel engagement
• AI-powered self-service
• Generative AI capabilities
• Real-time analytics and reporting
• Workforce management
• Intelligent call routing
• Automated case creation
• Screen pop functionality
• Voice and data integration
• Outbound campaigns

Id

SW0866

Integration Partners

• Salesforce
• ServiceNow
• Zendesk
• Microsoft Dynamics 365
• Slack
• Twilio
• Google Cloud
• Microsoft Azure
• Oracle
• SAP
• Genesys
• Five9
• NICE inContact
• Verint
• Calabrio
• Talkdesk
• RingCentral
• Freshdesk
• Zoho CRM
• HubSpot

Integrations

• Epic
• Cerner
• Athenahealth
• Apple Health
• Fitbit
• Dexcom
• HL7
• CCDA
• FHIR
• DICOM

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Japanese
• Korean
• Chinese
• Hindi
• Arabic
• Russian
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Amazon Q in Connect
• Contact Lens
• Outbound Campaigns

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Pricing is based on usage, including per-minute charges for inbound and outbound calls, per-user charges for Amazon Connect integrations, and additional costs for optional features like Amazon Lex and Amazon Polly. For detailed pricing, refer to the [Amazon Connect Pricing page](https://aws.amazon.com/connect/pricing/).

Pricing Model

pay-as-you-go

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW0866

Product Name

Amazon Connect

Ratings

• 4.4/5 (G2)
• 5.0/5 (Capterra)
• 4.5/5 (G2)

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• Japan
• India
• Brazil
• South Korea
• Singapore
• South Africa
• Mexico
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland

Related Urls

• https://elion.health/products/amazon-connect

Release Year

2017

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Healthcare
• Customer Service
• Contact Center Operations
• Patient Engagement
• Ai Integration
• Cloud Computing
• Analytics
• Omnichannel Support
• Workflow Optimization
• Data Security
• Hipaa Compliance
• Ehr Integration
• Patient Experience
• Operational Efficiency
• Scalability
• Cost Reduction
• Automation
• Real-time Analytics
• Workforce Management
• Customer Satisfaction

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• contact center agents
• customer service representatives

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Amazon Connect is a step up for our Service Desk teams and engineers, with transcribed summary notes integrated into our ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful.
• Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience.
• The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users, the setup is relatively easy. Integrations with different CRMs are also easy and simple to support.
• Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platform allows me to manage tasks efficiently and totally relates to the saying 'what gets measured gets managed'.
• Amazon Connect is a great tool for inbound and outbound communication. The ability to integrate with different systems, easiness of such implementations, and everyday use are commendable.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Amazon Connect",
  "company_name": "Amazon Web Services",
  "product_url": "https://aws.amazon.com/connect/",
  "company_url": "https://aws.amazon.com",
  "related_urls": [
    "https://elion.health/products/amazon-connect"
  ],
  "product_code": "SW0866",
  "summary": "Amazon Connect is a cloud-based contact center service from AWS that leverages AI to enhance customer interactions, offering seamless omnichannel experiences and advanced analytics.",
  "description": "Amazon Connect is a scalable, AI-powered contact center service from Amazon Web Services (AWS) designed to improve customer engagement and operational efficiency. It provides features such as omnichannel support, AI-driven self-service, and real-time analytics, enabling organizations to deliver personalized and efficient customer experiences across various channels.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "clinical Care",
    "contact Center Management",
    "patient Experience & Engagement",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "health Data Analytics",
    "cloud-based Solutions",
    "data Integration",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Clinical",
    "Contact Center",
    "Customer Experience",
    "Ai",
    "Analytics",
    "Cloud-based",
    "Healthcare Integration"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "contact center agents",
    "customer service representatives"
  ],
  "specialties": [
    "Healthcare",
    "Customer Service",
    "Contact Center Operations",
    "Patient Engagement",
    "Ai Integration",
    "Cloud Computing",
    "Analytics",
    "Omnichannel Support",
    "Workflow Optimization",
    "Data Security",
    "Hipaa Compliance",
    "Ehr Integration",
    "Patient Experience",
    "Operational Efficiency",
    "Scalability",
    "Cost Reduction",
    "Automation",
    "Real-time Analytics",
    "Workforce Management",
    "Customer Satisfaction"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Japan",
    "India",
    "Brazil",
    "South Korea",
    "Singapore",
    "South Africa",
    "Mexico",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Japanese",
    "Korean",
    "Chinese",
    "Hindi",
    "Arabic",
    "Russian",
    "Turkish",
    "Polish",
    "Czech"
  ],
  "pricing_model": "pay-as-you-go",
  "pricing_details": "Pricing is based on usage, including per-minute charges for inbound and outbound calls, per-user charges for Amazon Connect integrations, and additional costs for optional features like Amazon Lex and Amazon Polly. For detailed pricing, refer to the [Amazon Connect Pricing page](https://aws.amazon.com/connect/pricing/).",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Japan",
    "India",
    "Brazil",
    "South Korea",
    "Singapore",
    "South Africa",
    "Mexico",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland"
  ],
  "company_founding": "2006",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Omnichannel engagement",
    "AI-powered self-service",
    "Generative AI capabilities",
    "Real-time analytics and reporting",
    "Workforce management",
    "Intelligent call routing",
    "Automated case creation",
    "Screen pop functionality",
    "Voice and data integration",
    "Outbound campaigns"
  ],
  "optional_modules": [
    "Amazon Q in Connect",
    "Contact Lens",
    "Outbound Campaigns"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Athenahealth",
    "Apple Health",
    "Fitbit",
    "Dexcom",
    "HL7",
    "CCDA",
    "FHIR",
    "DICOM"
  ],
  "data_standards": [
    "FHIR",
    "HL7",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Amazon",
    "Capital One",
    "Siemens",
    "GE Appliances",
    "Intuit",
    "Alaska Airlines",
    "T-Mobile",
    "Expedia",
    "Zappos",
    "RingCentral",
    "Verizon",
    "Comcast",
    "Dish Network",
    "Lowe's",
    "Best Buy",
    "Nordstrom",
    "Macy's",
    "Target",
    "Walmart",
    "Home Depot"
  ],
  "user_reviews": [
    "Amazon Connect is a step up for our Service Desk teams and engineers, with transcribed summary notes integrated into our ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful.",
    "Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience.",
    "The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users, the setup is relatively easy. Integrations with different CRMs are also easy and simple to support.",
    "Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platform allows me to manage tasks efficiently and totally relates to the saying 'what gets measured gets managed'.",
    "Amazon Connect is a great tool for inbound and outbound communication. The ability to integrate with different systems, easiness of such implementations, and everyday use are commendable."
  ],
  "ratings": [
    "4.4/5 (G2)",
    "5.0/5 (Capterra)",
    "4.5/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Salesforce",
    "ServiceNow",
    "Zendesk",
    "Microsoft Dynamics 365",
    "Slack",
    "Twilio",
    "Google Cloud",
    "Microsoft Azure",
    "Oracle",
    "SAP",
    "Genesys",
    "Five9",
    "NICE inContact",
    "Verint",
    "Calabrio",
    "Talkdesk",
    "RingCentral",
    "Freshdesk",
    "Zoho CRM",
    "HubSpot"
  ],
  "id": "SW0866",
  "slug": "amazon-connect",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/amazon-connect.json"
  }
}