JSON twin: https://www.healthaidb.com/software/altera-touchworks.json
Altera Digital Health
https://www.alterahealth.com/solution/touchworks/
TouchWorks EHR is Altera Digital Health's scalable ambulatory electronic health record for medium-to-large single- and multi‑specialty practices, MSOs and IDNs, offering web/mobile access, documentation, ordering and analytics to support clinical workflows and interoperability.
TouchWorks EHR is a web‑based, user‑centered ambulatory EHR platform designed to streamline clinician workflows, support documentation and orders (CPOE), enable mobile access, connect via open architecture/APIs to third‑party systems, and provide analytics and reporting to meet regulatory and value‑based care requirements. Recent additions include ambient listening/note generation (TouchWorks Note+).
yes
2022
US, UK, Canada and APAC hosting/region options (regional deployment available)
P0089
2025-09-07
commercial / proprietary
Contact vendor for pricing, deployment and licensing tiers; enterprise sales/quote-based (no public list prices).
enterprise_quote
Altera Cloud (SaaS) or on-prem Windows Server with SQL Server
product
1.0
{
"company_name": "Altera Digital Health",
"company_url": "https://www.alterahealth.com/",
"company_offices": [
"Australia",
"India",
"Israel",
"United Kingdom",
"United States",
"Singapore"
],
"company_founding": "2022",
"product_url": "https://www.alterahealth.com/solution/touchworks/",
"categories": [
"clinical",
"ambulatory EHR",
"interoperability",
"analytics",
"mobile / patient-facing"
],
"market_segment": [
"enterprise",
"mid-market",
"smb"
],
"links": [
"https://www.alterahealth.com/",
"https://www.alterahealth.com/solution/touchworks/",
"https://www.alterahealth.com/about-altera/locations/",
"https://www.alterahealth.com/legal/onc-reg-compliance/",
"https://www.alterahealth.com/newsroom/altera-digital-health-and-harris-affinity-partner-to-strengthen-healthcare-organization-financials/",
"https://elion.health/products/altera-touchworks",
"https://klasresearch.com/review/altera-digital-health-touchworks-ehr/1614",
"https://www.digitalhealth.net/2022/05/allscripts-re-branded-altera-digital-health/",
"https://www.alterahealth.com/leadership/"
],
"summary": "TouchWorks EHR is Altera Digital Health's scalable ambulatory electronic health record for medium-to-large single- and multi‑specialty practices, MSOs and IDNs, offering web/mobile access, documentation, ordering and analytics to support clinical workflows and interoperability.",
"description": "TouchWorks EHR is a web‑based, user‑centered ambulatory EHR platform designed to streamline clinician workflows, support documentation and orders (CPOE), enable mobile access, connect via open architecture/APIs to third‑party systems, and provide analytics and reporting to meet regulatory and value‑based care requirements. Recent additions include ambient listening/note generation (TouchWorks Note+).",
"target_users": [
"physicians",
"clinicians",
"nurses",
"practice administrators",
"IT teams",
"revenue cycle / billing staff",
"MSO/IDN managers"
],
"specialties": [
"ambulatory care",
"multi-specialty clinics",
"primary care",
"specialty outpatient practices"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Europe",
"APAC",
"Other regions (global availability via Altera)"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, deployment and licensing tiers; enterprise sales/quote-based (no public list prices).",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS (Altera Cloud)",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web (responsive)",
"iOS",
"Android",
"Windows"
],
"features": [
"Ambulatory EHR / clinical documentation",
"Clinical decision support (CDS)",
"Responsive web-based UI",
"Mobile prescribing and refills",
"Task and workflow management",
"Structured content and order sets",
"Medication e-prescribing",
"Reporting and analytics / Practice Analytics",
"Interoperability / open architecture",
"Quality measure reporting",
"Care gap identification and alerts",
"User-centered workflow optimization",
"Patient messaging / portal integration",
"Remote provider access / mobile productivity"
],
"optional_modules": [
"TouchWorks Mobile",
"TouchWorks Note+ (ambient note generation integration)",
"Practice Analytics (advanced reporting)",
"Ambient listening / AI note generation"
],
"integrations": [
"SureScripts (e-prescribing)",
"Laboratory interfaces (lab vendors / HL7 lab feeds)",
"Pharmacy systems",
"Billing / revenue cycle management systems",
"PACS / imaging viewers (via interfaces)",
"Third-party apps via FHIR/SMART on FHIR",
"Patient portal / messaging systems"
],
"data_standards": [
"FHIR R4",
"SMART on FHIR",
"HL7 v2",
"US Core",
"ICD-10",
"SNOMED CT"
],
"api_available": "yes",
"system_requirements": "Altera Cloud (SaaS) or on-prem Windows Server with SQL Server",
"compliance": [
"HIPAA",
"ONC 21st Century Cures / Certified FHIR R4 compliance",
"HITECH"
],
"certifications": [
"ONC Health IT Certification (Cures / FHIR R4 compliance)"
],
"security_features": [
"Encryption at rest and in transit",
"Role-based access control (RBAC)",
"SSO / SAML support",
"Audit logging",
"Multi-factor authentication (MFA/2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent management",
"Patient data access controls"
],
"data_residency": "US, UK, Canada and APAC hosting/region options (regional deployment available)",
"customers": [
"Coastal Carolina Healthcare",
"UAB Huntsville",
"Mankato Clinic",
"Grand Lake Health System",
"Jones Clinic"
],
"user_reviews": [
"TouchWorks is dying — feels like the product is being phased out after the Allscripts/Altera changes.",
"We are switching from Altera/TouchWorks to Epic; the migration is a big change for analysts.",
"Not very stable; we've been targeted by ransomware several times and support can be unresponsive.",
"As a user it is easy to use with simple directions to get you where you need to go.",
"Altera (formerly Allscripts) can feel slow and clunky compared with newer EHRs."
],
"ratings": [],
"support_channels": [
"email",
"phone",
"ticketing",
"onsite",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "",
"integration_partners": [
"Health Gorilla",
"MedAllies",
"TouchWorks Note+ (Altera integration)",
"Health information networks / QHIN partners"
],
"id": "P0089",
"slug": "altera-touchworks",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/altera-touchworks.json"
}
}