AI Agent

JSON twin: https://www.healthaidb.com/software/ai-agent.json

Company Name

Cresta

Product URL

https://cresta.com/product/

Company URL

https://cresta.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• clinical Workflow Optimization
• Clinical
• Administrative
• Diagnostic
• Operational Efficiency

Summary

Cresta's AI Agent is an AI-powered platform that automates patient support, guides staff in real-time, and provides insights to enhance patient care and operational efficiency.

Description

Cresta's AI Agent is an enterprise-grade AI platform designed to transform patient interactions by automating support tasks, offering real-time assistance to healthcare staff, and delivering actionable insights to improve patient care and operational efficiency. It ensures HIPAA-compliant data handling and integrates seamlessly with existing healthcare systems to enhance the patient experience across various touchpoints.

Api Available

yes

Certifications

• ISO/IEC 42001
• ISO 27701
• PCI-DSS

Company Founding

2017

Company Offices

• United States
• United Kingdom
• Germany
• India
• China
• Japan
• Australia
• Canada
• France
• Brazil

Compliance

• HIPAA
• ISO 27701
• ISO/IEC 42001
• PCI-DSS

Customers

• ECPI University
• Corsica Technologies
• Balto
• Observe.AI
• Gong
• ModMed
• Waystar
• Rectangle Health
• athenaOne
• Axxess Home Health
• Raintree Systems
• AmerisourceBergen
• TrialCard
• Copilot.Live
• Cresta
• Crest AI
• CareStack
• Cognigy.AI
• Customers.ai
• Infinitus
• Elion Health
• HealthAIRegister
• HealthTech
• MedTech
• HealthCarePlus
• MedCare
• HealthNet
• MedTech Solutions
• HealthTech Innovations
• MedCare Systems
• HealthNet Technologies

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI Agent (conversational agent)
• Agent Assist (real-time guidance)
• Knowledge Assist (knowledge retrieval from web/PDF/drive)
• Conversation Intelligence (analytics and insights)
• AI Summaries
• Behavioral Guidance
• Typing Efficiency / Compose suggestions
• Insights & Reporting
• Coach (coaching workflows)
• Quality Management
• AI Analyst (automated analysis)
• No-code orchestration engine (build workflows)
• Model fine-tuning on customer data
• Model testing, simulation and regression testing
• Enterprise guardrails and real-time moderation
• Real-time telephony/chat integration
• Model evaluation and monitoring

Id

SW1179

Integration Partners

• Corsica Technologies
• Balto
• Observe.AI
• Gong
• ModMed
• Waystar
• Rectangle Health
• athenaOne
• Axxess Home Health
• Raintree Systems
• AmerisourceBergen
• TrialCard
• Copilot.Live
• Cresta
• Crest AI
• CareStack
• Cognigy.AI
• Customers.ai
• Infinitus
• Elion Health
• HealthAIRegister
• HealthTech
• MedTech
• HealthCarePlus
• MedCare
• HealthNet
• MedTech Solutions
• HealthTech Innovations
• MedCare Systems
• HealthNet Technologies

Integrations

• Real-time telephony/chat systems
• Internal systems via APIs
• Knowledge bases
• Ticketing systems

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Chinese
• Japanese
• Korean
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Gujarati
• Malayalam

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise

Optional Modules

• Fine-tuning and custom model training
• No-code orchestration/workflow builder
• Conversation Intelligence add-on
• Quality Management module
• AI Analyst

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Automatic PII redaction
• Strict data boundaries between customers
• Anonymization and data minimization
• Responsible AI governance and model explainability

Product Code

SW1179

Product Name

AI Agent

Ratings

• 4.3/5 (42 reviews) - G2
• 4.5/5 (2 reviews) - G2
• 4.5/5 (234 reviews) - ModMed
• 4.4/5 (117 reviews) - Waystar
• 4.6/5 (114 reviews) - Rectangle Health
• 3.4/5 (106 reviews) - athenaOne
• 3.9/5 (99 reviews) - Axxess Home Health
• 4.2/5 (77 reviews) - Raintree Systems
• 4.5/5 (50 reviews) - Copilot.Live
• 4.5/5 (2 reviews) - Cresta

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• China
• Singapore
• New Zealand
• Italy
• Spain
• Netherlands
• Sweden
• Norway

Related Urls

• https://elion.health/products/cresta

Release Year

2017

Security Features

• Encryption (in transit and at rest)
• Role-based access control (RBAC)
• Single sign-on (SSO) / SAML
• Audit logs / activity logging
• Multi-factor authentication (2FA)
• Continuous monitoring
• Vulnerability scanning and third-party penetration tests

Specialties

• General Healthcare
• Patient Support
• Care Coordination
• Billing
• Scheduling
• Eligibility Verification

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real-time to improve conversations without waiting for call reviews with a manager. Seen B players rising up the ranks.
• Quick turnaround whenever we have questions or are looking to implement new features.
• Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director.
• For my consultants, they can't imagine working without it. As a leader of a chat team, the majority of my day is spent in Cresta Director and it is invaluable. It makes it very easy to review my consultants Coaching Plans and to score their conversations. For new hires, I enjoy the LIVE viewing feed so I can monitor the team easily and flip back and forth between conversations so I can provide immediate, on the spot feedback.
• I like being able to see the conversation. That way, if there is something I forget, I can go back and look over it. I also like the fact that we can review calls after they are completed, in order to improve our skills and become better. Being able to see what is being said is very important in the space that we work in, so it helps with call reviews and training as well. I think this is the type of technology that will be incorporated into many call center and business settings. I would definitely recommend this product to my peers and colleagues.
• The Cresta application gives the ability to see the call transcript. This is good for future review of the customer calls but especially important for coaching the agents to the next level. This feature also allows the agent to self-check their performance to determine what they can do better on the next call.
• Good to remember conversation and verify what you or a guest said. Also very helpful in keeping track of call throughout the day. Very helpful to backtrack if you want to remember a telephone number or name without getting the guest frustrated.
• I really feel that cresta is very helpful. The feature I like the most is the recommendations when talking to a guest.
• I don't like that the phone number is in stars sometimes you really can't hear the guest very well and before you can see the number it was super helpful. If they can find a way to not allow the credit cards number to show but allow the phone number would be awesome.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "AI Agent",
  "company_name": "Cresta",
  "product_url": "https://cresta.com/product/",
  "company_url": "https://cresta.com",
  "related_urls": [
    "https://elion.health/products/cresta"
  ],
  "product_code": "SW1179",
  "summary": "Cresta's AI Agent is an AI-powered platform that automates patient support, guides staff in real-time, and provides insights to enhance patient care and operational efficiency.",
  "description": "Cresta's AI Agent is an enterprise-grade AI platform designed to transform patient interactions by automating support tasks, offering real-time assistance to healthcare staff, and delivering actionable insights to improve patient care and operational efficiency. It ensures HIPAA-compliant data handling and integrates seamlessly with existing healthcare systems to enhance the patient experience across various touchpoints.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "clinical Workflow Optimization",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Operational Efficiency"
  ],
  "market_segment": [
    "enterprise"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Support",
    "Care Coordination",
    "Billing",
    "Scheduling",
    "Eligibility Verification"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "India",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "China",
    "Singapore",
    "New Zealand",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Gujarati",
    "Malayalam"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "India",
    "China",
    "Japan",
    "Australia",
    "Canada",
    "France",
    "Brazil"
  ],
  "company_founding": "2017",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI Agent (conversational agent)",
    "Agent Assist (real-time guidance)",
    "Knowledge Assist (knowledge retrieval from web/PDF/drive)",
    "Conversation Intelligence (analytics and insights)",
    "AI Summaries",
    "Behavioral Guidance",
    "Typing Efficiency / Compose suggestions",
    "Insights & Reporting",
    "Coach (coaching workflows)",
    "Quality Management",
    "AI Analyst (automated analysis)",
    "No-code orchestration engine (build workflows)",
    "Model fine-tuning on customer data",
    "Model testing, simulation and regression testing",
    "Enterprise guardrails and real-time moderation",
    "Real-time telephony/chat integration",
    "Model evaluation and monitoring"
  ],
  "optional_modules": [
    "Fine-tuning and custom model training",
    "No-code orchestration/workflow builder",
    "Conversation Intelligence add-on",
    "Quality Management module",
    "AI Analyst"
  ],
  "integrations": [
    "Real-time telephony/chat systems",
    "Internal systems via APIs",
    "Knowledge bases",
    "Ticketing systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "ISO 27701",
    "ISO/IEC 42001",
    "PCI-DSS"
  ],
  "certifications": [
    "ISO/IEC 42001",
    "ISO 27701",
    "PCI-DSS"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO) / SAML",
    "Audit logs / activity logging",
    "Multi-factor authentication (2FA)",
    "Continuous monitoring",
    "Vulnerability scanning and third-party penetration tests"
  ],
  "privacy_features": [
    "Automatic PII redaction",
    "Strict data boundaries between customers",
    "Anonymization and data minimization",
    "Responsible AI governance and model explainability"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "ECPI University",
    "Corsica Technologies",
    "Balto",
    "Observe.AI",
    "Gong",
    "ModMed",
    "Waystar",
    "Rectangle Health",
    "athenaOne",
    "Axxess Home Health",
    "Raintree Systems",
    "AmerisourceBergen",
    "TrialCard",
    "Copilot.Live",
    "Cresta",
    "Crest AI",
    "CareStack",
    "Cognigy.AI",
    "Customers.ai",
    "Infinitus",
    "Elion Health",
    "HealthAIRegister",
    "HealthTech",
    "MedTech",
    "HealthCarePlus",
    "MedCare",
    "HealthNet",
    "MedTech Solutions",
    "HealthTech Innovations",
    "MedCare Systems",
    "HealthNet Technologies"
  ],
  "user_reviews": [
    "Cresta real-time coaching with representatives has improved productivity with the middle of the pack members. Representatives are getting prompts real-time to improve conversations without waiting for call reviews with a manager. Seen B players rising up the ranks.",
    "Quick turnaround whenever we have questions or are looking to implement new features.",
    "Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director.",
    "For my consultants, they can't imagine working without it. As a leader of a chat team, the majority of my day is spent in Cresta Director and it is invaluable. It makes it very easy to review my consultants Coaching Plans and to score their conversations. For new hires, I enjoy the LIVE viewing feed so I can monitor the team easily and flip back and forth between conversations so I can provide immediate, on the spot feedback.",
    "I like being able to see the conversation. That way, if there is something I forget, I can go back and look over it. I also like the fact that we can review calls after they are completed, in order to improve our skills and become better. Being able to see what is being said is very important in the space that we work in, so it helps with call reviews and training as well. I think this is the type of technology that will be incorporated into many call center and business settings. I would definitely recommend this product to my peers and colleagues.",
    "The Cresta application gives the ability to see the call transcript. This is good for future review of the customer calls but especially important for coaching the agents to the next level. This feature also allows the agent to self-check their performance to determine what they can do better on the next call.",
    "Good to remember conversation and verify what you or a guest said. Also very helpful in keeping track of call throughout the day. Very helpful to backtrack if you want to remember a telephone number or name without getting the guest frustrated.",
    "I really feel that cresta is very helpful. The feature I like the most is the recommendations when talking to a guest.",
    "I don't like that the phone number is in stars sometimes you really can't hear the guest very well and before you can see the number it was super helpful. If they can find a way to not allow the credit cards number to show but allow the phone number would be awesome."
  ],
  "ratings": [
    "4.3/5 (42 reviews) - G2",
    "4.5/5 (2 reviews) - G2",
    "4.5/5 (234 reviews) - ModMed",
    "4.4/5 (117 reviews) - Waystar",
    "4.6/5 (114 reviews) - Rectangle Health",
    "3.4/5 (106 reviews) - athenaOne",
    "3.9/5 (99 reviews) - Axxess Home Health",
    "4.2/5 (77 reviews) - Raintree Systems",
    "4.5/5 (50 reviews) - Copilot.Live",
    "4.5/5 (2 reviews) - Cresta"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Corsica Technologies",
    "Balto",
    "Observe.AI",
    "Gong",
    "ModMed",
    "Waystar",
    "Rectangle Health",
    "athenaOne",
    "Axxess Home Health",
    "Raintree Systems",
    "AmerisourceBergen",
    "TrialCard",
    "Copilot.Live",
    "Cresta",
    "Crest AI",
    "CareStack",
    "Cognigy.AI",
    "Customers.ai",
    "Infinitus",
    "Elion Health",
    "HealthAIRegister",
    "HealthTech",
    "MedTech",
    "HealthCarePlus",
    "MedCare",
    "HealthNet",
    "MedTech Solutions",
    "HealthTech Innovations",
    "MedCare Systems",
    "HealthNet Technologies"
  ],
  "id": "SW1179",
  "slug": "ai-agent",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/ai-agent.json"
  }
}