Agents of Care

JSON twin: https://www.healthaidb.com/software/agents-of-care.json

Company Name

Innovaccer

Product URL

https://innovaccer.com/agents-of-care

Company URL

https://innovaccer.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• care Coordination
• clinical Workflow Automation
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• healthcare It
• patient Engagement
• ehr Integration
• Clinical
• Administrative
• Diagnostic
• Workflow Automation
• Ai

Summary

Innovaccer's Agents of Care is an AI-driven suite designed to automate administrative tasks in healthcare, enhancing operational efficiency and patient care.

Description

Agents of Care is a suite of AI-powered assistants developed by Innovaccer to automate repetitive administrative tasks in healthcare settings. By integrating with over 80 electronic health records (EHRs), these agents aim to reduce clinician burnout, improve patient engagement, and streamline operations. Key functionalities include automating appointment scheduling, patient intake, referral management, prior authorization, care gap closure, coding review, and providing 24/7 multilingual patient support. The platform operates continuously, ensuring seamless integration into existing healthcare workflows and is engineered to meet high security and compliance standards, including NIST CSF, HIPAA, HITRUST, SOC 2 Type II, and ISO 27001. Innovaccer's Agents of Care is currently being rolled out to existing customers, with general availability planned across 2025.

Api Available

yes

Certifications

• HITRUST
• SOC 2 Type II

Company Founding

2014

Company Offices

• United States
• India
• United Kingdom
• Germany
• France
• Australia
• Singapore
• Japan
• Canada
• Netherlands

Compliance

• HIPAA
• HITRUST
• SOC 2 Type II
• ISO 27001

Customers

Data Residency

US/EU regions

Data Standards

• HL7 FHIR
• USCDI
• HL7 v2
• SNOMED
• ICD-10

Deployment Model

• SaaS
• cloud

Features

• AI-powered agents for scheduling, patient intake, referral management, authorization, follow-ups, care gap closure, risk coding, and FAQs
• 24/7 automated voice and digital patient outreach
• Bi-directional EHR integration for read/write workflows
• Patient intake, eligibility, and insurance verification
• Automated prior-authorization preparation and tracking
• Referral management and specialist matching
• Care gap identification and closure workflows
• HCC/risk coding identification and provider documentation workflow
• Appointment booking, reminders, and rescheduling
• Clinical documentation updates to patient records
• Analytics-driven patient prioritization and chase lists
• Multilingual natural language interactions
• Workflow customization and orchestration
• Integration with Data Activation Platform for 360° patient view

Id

SW1546

Integration Partners

Integrations

• Epic
• Cerner
• 200+ EHRs
• Payer systems
• CRM systems
• Scheduling systems
• XO Health
• Zynx Health
• P3 Health Partners
• Amazon Web Services (AWS)

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• New Zealand English
• Singapore English
• Japanese
• Chinese
• Korean
• Portuguese
• Russian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Privacy policy and data handling controls

Product Code

SW1546

Product Name

Agents of Care

Ratings

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• India
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• New Zealand
• Singapore
• Japan

Related Urls

• https://elion.health/products/innovaccer-agents-of-care

Release Year

Security Features

• Encryption (in transit & at rest)
• Role-based access control (RBAC)
• SSO/SAML
• Audit logging
• Multi-factor authentication (2FA)

Specialties

• General Healthcare
• Care Management
• Patient Engagement
• Healthcare Administration
• Clinical Documentation
• Coding And Billing
• Patient Scheduling
• Referral Management
• Prior Authorization
• Care Coordination
• Patient Intake
• Care Gap Closure
• Patient Support
• Healthcare It
• Workflow Automation
• Ai In Healthcare
• Healthcare Compliance
• Healthcare Security
• Healthcare Data Integration
• Healthcare Operations

Support Channels

System Requirements

Target Users

• clinicians
• care managers
• risk coders
• patient navigators
• call center agents
• patients

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Agents of Care",
  "company_name": "Innovaccer",
  "product_url": "https://innovaccer.com/agents-of-care",
  "company_url": "https://innovaccer.com",
  "related_urls": [
    "https://elion.health/products/innovaccer-agents-of-care"
  ],
  "product_code": "SW1546",
  "summary": "Innovaccer's Agents of Care is an AI-driven suite designed to automate administrative tasks in healthcare, enhancing operational efficiency and patient care.",
  "description": "Agents of Care is a suite of AI-powered assistants developed by Innovaccer to automate repetitive administrative tasks in healthcare settings. By integrating with over 80 electronic health records (EHRs), these agents aim to reduce clinician burnout, improve patient engagement, and streamline operations. Key functionalities include automating appointment scheduling, patient intake, referral management, prior authorization, care gap closure, coding review, and providing 24/7 multilingual patient support. The platform operates continuously, ensuring seamless integration into existing healthcare workflows and is engineered to meet high security and compliance standards, including NIST CSF, HIPAA, HITRUST, SOC 2 Type II, and ISO 27001. Innovaccer's Agents of Care is currently being rolled out to existing customers, with general availability planned across 2025.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "care Coordination",
    "clinical Workflow Automation",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "healthcare It",
    "patient Engagement",
    "ehr Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Care Coordination",
    "Workflow Automation",
    "Ai",
    "Healthcare It",
    "Patient Engagement",
    "Ehr Integration"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "care managers",
    "risk coders",
    "patient navigators",
    "call center agents",
    "patients"
  ],
  "specialties": [
    "General Healthcare",
    "Care Management",
    "Patient Engagement",
    "Healthcare Administration",
    "Clinical Documentation",
    "Coding And Billing",
    "Patient Scheduling",
    "Referral Management",
    "Prior Authorization",
    "Care Coordination",
    "Patient Intake",
    "Care Gap Closure",
    "Patient Support",
    "Healthcare It",
    "Workflow Automation",
    "Ai In Healthcare",
    "Healthcare Compliance",
    "Healthcare Security",
    "Healthcare Data Integration",
    "Healthcare Operations"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Singapore",
    "Japan"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Singapore English",
    "Japanese",
    "Chinese",
    "Korean",
    "Portuguese",
    "Russian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Singapore",
    "Japan",
    "Canada",
    "Netherlands"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered agents for scheduling, patient intake, referral management, authorization, follow-ups, care gap closure, risk coding, and FAQs",
    "24/7 automated voice and digital patient outreach",
    "Bi-directional EHR integration for read/write workflows",
    "Patient intake, eligibility, and insurance verification",
    "Automated prior-authorization preparation and tracking",
    "Referral management and specialist matching",
    "Care gap identification and closure workflows",
    "HCC/risk coding identification and provider documentation workflow",
    "Appointment booking, reminders, and rescheduling",
    "Clinical documentation updates to patient records",
    "Analytics-driven patient prioritization and chase lists",
    "Multilingual natural language interactions",
    "Workflow customization and orchestration",
    "Integration with Data Activation Platform for 360° patient view"
  ],
  "optional_modules": [],
  "integrations": [
    "Epic",
    "Cerner",
    "200+ EHRs",
    "Payer systems",
    "CRM systems",
    "Scheduling systems",
    "XO Health",
    "Zynx Health",
    "P3 Health Partners",
    "Amazon Web Services (AWS)"
  ],
  "data_standards": [
    "HL7 FHIR",
    "USCDI",
    "HL7 v2",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITRUST",
    "SOC 2 Type II",
    "ISO 27001"
  ],
  "certifications": [
    "HITRUST",
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption (in transit & at rest)",
    "Role-based access control (RBAC)",
    "SSO/SAML",
    "Audit logging",
    "Multi-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Privacy policy and data handling controls"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1546",
  "slug": "agents-of-care",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/agents-of-care.json"
  }
}