Agentic Voice

JSON twin: https://www.healthaidb.com/software/agentic-voice.json

Company Name

XSELL Technologies

Product URL

https://xselltechnologies.com/product

Company URL

https://xselltechnologies.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• healthcare It
• ai Clinical Documentation Integrity
• voice Technology
• patient Engagement
• contact Center Management
• data Management
• Clinical
• Administrative
• Diagnostic
• Ai Automation
• Customer Engagement
• Contact Center Solutions

Summary

Agentic Voice by XSELL Technologies is an AI-driven voice automation platform designed to enhance healthcare contact center operations by automating routine tasks and improving customer engagement.

Description

Agentic Voice is a fully autonomous AI solution that automates repetitive tasks in healthcare contact centers, such as lead qualification, scheduling, and data collection, thereby reducing operational costs and enhancing customer experiences. It operates 24/7, ensuring continuous service without time-zone limitations or operational downtime. The platform is built with deterministic intelligence and contextual reasoning, delivering scalable automation across complex healthcare interactions. It has been deployed at scale with Fortune 50 healthcare clients, demonstrating its reliability and effectiveness in the industry.

Api Available

yes

Certifications

• HITRUST i1 Certification
• SOC 2 Type II
• GDPR compliance
• HIPAA ready

Company Founding

2014

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden

Compliance

• HIPAA
• HITRUST i1 Certification
• SOC 2 Type II
• GDPR
• TCPA
• Do-not-call management

Customers

• Corsica Technologies
• Organic
• PK
• Anna K.
• Masudul H.
• Carina S.

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Automated patient engagement
• Real-time voice interactions
• Health Risk Assessments (HRAs)
• Appointment scheduling
• Benefit verification
• Proactive outreach
• Data-driven care
• 24/7 patient access
• Human-like conversations
• Consistent, high-quality interactions
• Operational leverage
• Prevent costly emergency care
• Reduce staff phone time
• Improved provider and payor experience
• Enhanced patient outcomes
• Improved patient experience
• Lower cost of care

Id

SW2513

Integration Partners

• Twilio
• HubSpot

Integrations

• Existing contact center technologies
• CRM systems
• Electronic Health Records (EHR) systems
• Appointment scheduling software
• Benefit verification platforms

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• Irish English
• New Zealand English
• Japanese
• Korean
• Mandarin Chinese
• Cantonese Chinese
• Portuguese

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Advanced analytics
• Customizable voice personas
• Integration with existing contact center technologies

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2513

Product Name

Agentic Voice

Ratings

• 5/5 (5 reviews) - G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• Ireland
• New Zealand
• Japan
• South Korea

Related Urls

• https://www.inc.com/profile/xsell-technologies
• https://www.linkedin.com/company/xsell-tech
• https://www.xsell.tech/
• https://www.ithistory.org/db/companies/xsell-technologies
• https://www.twoinstitute.com/ent/xsell-technologies/
• https://www.bbb.org/us/il/chicago/profile/internet-service/xsell-technologies-0654-90026242
• https://remoteworksource.com/company-directory/xsell-technologies/
• https://etailwest.wbresearch.com/sponsors/xsell-technologies
• https://elion.health/products/xsell-technologies

Release Year

2025

Security Features

• End-to-end call encryption
• Secure voice transmission
• PCI DSS compliance
• Call recording encryption
• Secure API access
• Data anonymization
• Role-based permissions
• Multi-factor authentication
• Single sign-on (SSO)
• Audit logging

Specialties

• Healthcare Automation
• Voice Ai
• Contact Center Optimization
• Patient Engagement
• Lead Qualification
• Scheduling Automation
• Data Collection
• Health Risk Assessments
• Medicare Advantage
• Chronic Disease Management
• Customer Experience Enhancement
• Operational Efficiency
• Cost Reduction
• Ai Integration
• Healthcare It Solutions
• Patient Outreach
• Regulatory Compliance
• Data Security
• Scalability
• Real-time Data Processing

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers
• Contact Center Agents
• Healthcare Providers
• Care Teams
• Customer Service Representatives
• Health Insurance Companies

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• AgentVoice works incredibly well. The calling, voice, and tone are all solid and after each call, we get a transcription emailed and HubSpot populated or updated. Our office staff loves not having to field spam calls and complex issues or real customers get transferred to our office manager during office hours.
• I like that it's actually usable. We didn’t need to hire a developer team and there are workflows in place for routing calls, connecting our systems and everything gets logged in the platform. You can listen to calls and modify the agent. The pricing is better than anything else we looked at and the agents are way better. The voices and conversations sound very human.
• The setup was very fast and they handled everything. Their team designed the entire intake flow based on our needs and delivered it ready to go. Call quality is outstanding. The voice agent listens and responds at the right moments, which makes it easy for people to trust the interaction.
• The cadence and voices they've built are excellent. We've worked with a lot of other platforms, and none of the others came close to the call and conversation quality. And their support is excellent.
• We finally have a system that actually does the work during and after the call. The agent schedules, updates records, and follows up with email without needing a big integration project. Call quality is strong and the low latency makes it feel natural to our customers.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Agentic Voice",
  "company_name": "XSELL Technologies",
  "product_url": "https://xselltechnologies.com/product",
  "company_url": "https://xselltechnologies.com",
  "related_urls": [
    "https://www.inc.com/profile/xsell-technologies",
    "https://www.linkedin.com/company/xsell-tech",
    "https://www.xsell.tech/",
    "https://www.ithistory.org/db/companies/xsell-technologies",
    "https://www.twoinstitute.com/ent/xsell-technologies/",
    "https://www.bbb.org/us/il/chicago/profile/internet-service/xsell-technologies-0654-90026242",
    "https://remoteworksource.com/company-directory/xsell-technologies/",
    "https://etailwest.wbresearch.com/sponsors/xsell-technologies",
    "https://elion.health/products/xsell-technologies"
  ],
  "product_code": "SW2513",
  "summary": "Agentic Voice by XSELL Technologies is an AI-driven voice automation platform designed to enhance healthcare contact center operations by automating routine tasks and improving customer engagement.",
  "description": "Agentic Voice is a fully autonomous AI solution that automates repetitive tasks in healthcare contact centers, such as lead qualification, scheduling, and data collection, thereby reducing operational costs and enhancing customer experiences. It operates 24/7, ensuring continuous service without time-zone limitations or operational downtime. The platform is built with deterministic intelligence and contextual reasoning, delivering scalable automation across complex healthcare interactions. It has been deployed at scale with Fortune 50 healthcare clients, demonstrating its reliability and effectiveness in the industry.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "healthcare It",
    "ai Clinical Documentation Integrity",
    "administrative Operations",
    "voice Technology",
    "patient Engagement",
    "contact Center Management",
    "data Management",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Healthcare It",
    "Ai Automation",
    "Voice Technology",
    "Customer Engagement",
    "Contact Center Solutions",
    "Data Management"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers",
    "Contact Center Agents",
    "Healthcare Providers",
    "Care Teams",
    "Customer Service Representatives",
    "Health Insurance Companies"
  ],
  "specialties": [
    "Healthcare Automation",
    "Voice Ai",
    "Contact Center Optimization",
    "Patient Engagement",
    "Lead Qualification",
    "Scheduling Automation",
    "Data Collection",
    "Health Risk Assessments",
    "Medicare Advantage",
    "Chronic Disease Management",
    "Customer Experience Enhancement",
    "Operational Efficiency",
    "Cost Reduction",
    "Ai Integration",
    "Healthcare It Solutions",
    "Patient Outreach",
    "Regulatory Compliance",
    "Data Security",
    "Scalability",
    "Real-time Data Processing"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "Ireland",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "Irish English",
    "New Zealand English",
    "Japanese",
    "Korean",
    "Mandarin Chinese",
    "Cantonese Chinese",
    "Portuguese"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated patient engagement",
    "Real-time voice interactions",
    "Health Risk Assessments (HRAs)",
    "Appointment scheduling",
    "Benefit verification",
    "Proactive outreach",
    "Data-driven care",
    "24/7 patient access",
    "Human-like conversations",
    "Consistent, high-quality interactions",
    "Operational leverage",
    "Prevent costly emergency care",
    "Reduce staff phone time",
    "Improved provider and payor experience",
    "Enhanced patient outcomes",
    "Improved patient experience",
    "Lower cost of care"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Customizable voice personas",
    "Integration with existing contact center technologies"
  ],
  "integrations": [
    "Existing contact center technologies",
    "CRM systems",
    "Electronic Health Records (EHR) systems",
    "Appointment scheduling software",
    "Benefit verification platforms"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITRUST i1 Certification",
    "SOC 2 Type II",
    "GDPR",
    "TCPA",
    "Do-not-call management"
  ],
  "certifications": [
    "HITRUST i1 Certification",
    "SOC 2 Type II",
    "GDPR compliance",
    "HIPAA ready"
  ],
  "security_features": [
    "End-to-end call encryption",
    "Secure voice transmission",
    "PCI DSS compliance",
    "Call recording encryption",
    "Secure API access",
    "Data anonymization",
    "Role-based permissions",
    "Multi-factor authentication",
    "Single sign-on (SSO)",
    "Audit logging"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "Corsica Technologies",
    "Organic",
    "PK",
    "Anna K.",
    "Masudul H.",
    "Carina S."
  ],
  "user_reviews": [
    "AgentVoice works incredibly well. The calling, voice, and tone are all solid and after each call, we get a transcription emailed and HubSpot populated or updated. Our office staff loves not having to field spam calls and complex issues or real customers get transferred to our office manager during office hours.",
    "I like that it's actually usable. We didn’t need to hire a developer team and there are workflows in place for routing calls, connecting our systems and everything gets logged in the platform. You can listen to calls and modify the agent. The pricing is better than anything else we looked at and the agents are way better. The voices and conversations sound very human.",
    "The setup was very fast and they handled everything. Their team designed the entire intake flow based on our needs and delivered it ready to go. Call quality is outstanding. The voice agent listens and responds at the right moments, which makes it easy for people to trust the interaction.",
    "The cadence and voices they've built are excellent. We've worked with a lot of other platforms, and none of the others came close to the call and conversation quality. And their support is excellent.",
    "We finally have a system that actually does the work during and after the call. The agent schedules, updates records, and follows up with email without needing a big integration project. Call quality is strong and the low latency makes it feel natural to our customers."
  ],
  "ratings": [
    "5/5 (5 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [
    "Twilio",
    "HubSpot"
  ],
  "id": "SW2513",
  "slug": "agentic-voice",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/agentic-voice.json"
  }
}