Agentic Platform

JSON twin: https://www.healthaidb.com/software/agentic-platform.json

Company Name

Syllable

Product URL

https://syllable.ai

Company URL

https://syllable.ai

Categories

• administrative Operations
• patient Facing
• clinical Care
• diagnostic Support
• healthcare Platform
• customer Support
• ai Clinical Documentation Integrity
• voice Technology
• communication
• Administrative
• Clinical
• Diagnostic
• Healthcare
• Ai Agents
• Voice
• Sms
• Chat

Summary

Syllable's Agentic Platform enables organizations to build, deploy, and manage AI agents across voice, SMS, and chat channels, enhancing customer support and operational efficiency.

Description

Syllable's Agentic Platform offers a comprehensive suite for creating AI agents capable of handling tasks via voice, SMS, and chat. It features a user-friendly prompt editor, supports popular Large Language Models (LLMs), and provides pre-built templates for rapid development. The platform supports audio channels through SIP or PSTN for local and toll-free numbers, and WebRTC for web-based interactions, with all calls recorded and transcribed. Multilingual support includes English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, and Russian. Real-time monitoring, deployment management, and continuous improvement tools are integrated to optimize agent performance. The platform ensures data security with enterprise-grade encryption, SOC 2 certification, HIPAA compliance, and adherence to global privacy regulations. Syllable offers a free trial tier for evaluation, with scalable pricing models to accommodate different operational needs. The company was founded in 2024 and has offices in the United States and Canada.

Api Available

yes

Certifications

• SOC 2
• HIPAA

Company Founding

2024

Company Offices

• United States
• Canada

Compliance

• HIPAA
• SOC 2
• GDPR

Customers

• Hospital / Health System
• Ambulatory Practice
• Digital Health Provider
• Health Plan
• Life Sciences
• Employers
• Government

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Agent Builder for Voice, SMS, and Chat
• Prompt Editor supporting popular Large Language Models (LLMs)
• Audio Channel Support via SIP, PSTN, and WebRTC
• Multilingual Language Support (English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, Russian)
• Real-Time Monitoring and Alerting
• Deployment Management with auto-scaling
• Continuous Improvement through integrated analytics
• Dialog Safety with auto-generated conversation summaries
• Validation of LLM interactions against company policies
• Conversational Events with real-time insights

Id

SW2331

Integration Partners

• Epic
• Cerner

Integrations

• SIP
• PSTN
• WebRTC

Languages Supported

• English
• Spanish
• Portuguese
• French
• Cantonese
• Mandarin
• Vietnamese
• Korean
• Russian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Advanced Analytics
• Custom Integrations
• Advanced Security Features

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Free Trial: 110 minutes free; 10 minutes per call. Syllable Scale: $0.04 per minute; $2.40 per hour. Syllable Enterprise: $0.06 per minute; $3.60 per hour. Contact vendor for enterprise quotes.

Pricing Model

free | subscription | enterprise_quote

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2331

Product Name

Agentic Platform

Ratings

• 4.5/5 (G2)

Regions Available

• United States
• Canada
• Europe
• Asia
• Australia
• South America
• Africa
• New Zealand
• Mexico
• India
• China
• Japan
• South Korea
• Brazil
• Argentina
• Chile
• Colombia
• Peru
• Venezuela
• Ecuador

Related Urls

• https://elion.health/products/syllable-agentic-platform

Release Year

2017

Security Features

• Data encryption at rest and in transit
• Comprehensive audit logs
• Regular penetration testing
• Vulnerability assessments
• Threat monitoring with immediate remediation protocols
• Secure multi-region hosting

Specialties

• Healthcare
• Customer Support
• Ai Agents
• Voice
• Sms
• Chat
• Telephony Integration
• Multilingual Support
• Data Security
• Regulatory Compliance
• Deployment Management
• Continuous Improvement
• Real-time Monitoring
• Enterprise-grade Security
• Hipaa Compliance
• Global Privacy Regulations
• Sip Integration
• Pstn Integration
• Webrtc Support
• Llm Support

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• customer support teams
• IT departments
• developers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Quite reliable and affordable product, it has many different features like web lead tracking, Audit Reports, Call tracking, social management etc.
• It is easy to use and more efficient in data accuracy.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Agentic Platform",
  "company_name": "Syllable",
  "product_url": "https://syllable.ai",
  "company_url": "https://syllable.ai",
  "related_urls": [
    "https://elion.health/products/syllable-agentic-platform"
  ],
  "product_code": "SW2331",
  "summary": "Syllable's Agentic Platform enables organizations to build, deploy, and manage AI agents across voice, SMS, and chat channels, enhancing customer support and operational efficiency.",
  "description": "Syllable's Agentic Platform offers a comprehensive suite for creating AI agents capable of handling tasks via voice, SMS, and chat. It features a user-friendly prompt editor, supports popular Large Language Models (LLMs), and provides pre-built templates for rapid development. The platform supports audio channels through SIP or PSTN for local and toll-free numbers, and WebRTC for web-based interactions, with all calls recorded and transcribed. Multilingual support includes English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, and Russian. Real-time monitoring, deployment management, and continuous improvement tools are integrated to optimize agent performance. The platform ensures data security with enterprise-grade encryption, SOC 2 certification, HIPAA compliance, and adherence to global privacy regulations. Syllable offers a free trial tier for evaluation, with scalable pricing models to accommodate different operational needs. The company was founded in 2024 and has offices in the United States and Canada.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Care",
    "diagnostic Support",
    "healthcare Platform",
    "customer Support",
    "ai Clinical Documentation Integrity",
    "voice Technology",
    "communication",
    "Administrative",
    "Patient-facing",
    "Clinical",
    "Diagnostic",
    "Healthcare",
    "Customer Support",
    "Ai Agents",
    "Voice",
    "Sms",
    "Chat"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "customer support teams",
    "IT departments",
    "developers"
  ],
  "specialties": [
    "Healthcare",
    "Customer Support",
    "Ai Agents",
    "Voice",
    "Sms",
    "Chat",
    "Telephony Integration",
    "Multilingual Support",
    "Data Security",
    "Regulatory Compliance",
    "Deployment Management",
    "Continuous Improvement",
    "Real-time Monitoring",
    "Enterprise-grade Security",
    "Hipaa Compliance",
    "Global Privacy Regulations",
    "Sip Integration",
    "Pstn Integration",
    "Webrtc Support",
    "Llm Support"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Asia",
    "Australia",
    "South America",
    "Africa",
    "New Zealand",
    "Mexico",
    "India",
    "China",
    "Japan",
    "South Korea",
    "Brazil",
    "Argentina",
    "Chile",
    "Colombia",
    "Peru",
    "Venezuela",
    "Ecuador"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Portuguese",
    "French",
    "Cantonese",
    "Mandarin",
    "Vietnamese",
    "Korean",
    "Russian"
  ],
  "pricing_model": "free | subscription | enterprise_quote",
  "pricing_details": "Free Trial: 110 minutes free; 10 minutes per call. Syllable Scale: $0.04 per minute; $2.40 per hour. Syllable Enterprise: $0.06 per minute; $3.60 per hour. Contact vendor for enterprise quotes.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada"
  ],
  "company_founding": "2024",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Agent Builder for Voice, SMS, and Chat",
    "Prompt Editor supporting popular Large Language Models (LLMs)",
    "Audio Channel Support via SIP, PSTN, and WebRTC",
    "Multilingual Language Support (English, Spanish, Portuguese, French, Cantonese, Mandarin, Vietnamese, Korean, Russian)",
    "Real-Time Monitoring and Alerting",
    "Deployment Management with auto-scaling",
    "Continuous Improvement through integrated analytics",
    "Dialog Safety with auto-generated conversation summaries",
    "Validation of LLM interactions against company policies",
    "Conversational Events with real-time insights"
  ],
  "optional_modules": [
    "Advanced Analytics",
    "Custom Integrations",
    "Advanced Security Features"
  ],
  "integrations": [
    "SIP",
    "PSTN",
    "WebRTC"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "GDPR"
  ],
  "certifications": [
    "SOC 2",
    "HIPAA"
  ],
  "security_features": [
    "Data encryption at rest and in transit",
    "Comprehensive audit logs",
    "Regular penetration testing",
    "Vulnerability assessments",
    "Threat monitoring with immediate remediation protocols",
    "Secure multi-region hosting"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Hospital / Health System",
    "Ambulatory Practice",
    "Digital Health Provider",
    "Health Plan",
    "Life Sciences",
    "Employers",
    "Government"
  ],
  "user_reviews": [
    "Quite reliable and affordable product, it has many different features like web lead tracking, Audit Reports, Call tracking, social management etc.",
    "It is easy to use and more efficient in data accuracy."
  ],
  "ratings": [
    "4.5/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Epic",
    "Cerner"
  ],
  "id": "SW2331",
  "slug": "agentic-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/agentic-platform.json"
  }
}