Agentforce

JSON twin: https://www.healthaidb.com/software/agentforce.json

Company Name

Salesforce

Product URL

https://www.salesforce.com/agentforce/

Company URL

https://www.salesforce.com

Categories

• administrative Operations
• customer Support
• sales Enablement
• marketing Automation
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• data Integration
• data Management
• clinical Workflow Optimization
• enterprise Solutions
• Administrative
• Customer Service
• Sales
• Marketing
• Ai
• Automation
• Integration
• Workflow Optimization
• Enterprise Software

Summary

Agentforce is Salesforce's AI-driven platform that enables businesses to create, customize, and deploy autonomous AI agents for various tasks, enhancing operational efficiency and customer engagement.

Description

Agentforce is an AI agent platform developed by Salesforce, designed to automate specialized tasks across multiple business functions. It leverages large language models to analyze and understand customer interactions, enabling agents to make autonomous decisions. The platform integrates seamlessly with Salesforce's CRM data and external sources, providing a comprehensive solution for businesses to enhance productivity and customer experience. Key features include a low-code/no-code interface for building agents, built-in semantic search, and access to Salesforce's Data Cloud. Additionally, Agentforce supports integrations with various partners, allowing for a wide range of functionalities. The platform is deeply integrated with Salesforce's ecosystem, ensuring a cohesive user experience. It is available in multiple regions and supports various languages, catering to a global audience. Pricing details are available upon request, and the platform operates under Salesforce's commercial license terms. The company was founded in 1999 and has offices in multiple countries worldwide.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 9001:2015
• PCI DSS

Company Founding

1999

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Salesforce

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-driven automation for healthcare processes
• Integration with healthcare systems for comprehensive patient insights
• Pre-built and customizable actions tailored for healthcare professionals
• Harmonization of unstructured and structured healthcare data
• Seamless integration with existing healthcare systems

Id

SW2735

Integration Partners

• Salesforce

Integrations

• athenahealth
• Availity
• Infinitus.ai
• PACS
• billing systems

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Japanese
• Chinese
• Korean
• Russian
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Health Cloud integration
• Patient Access and Services
• Home Health
• Disease Surveillance

Os Platforms

• Web
• iOS
• Android

Pricing Details

Pricing details are available upon request.

Pricing Model

subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW2735

Product Name

Agentforce

Ratings

• 4.5/5 (183 reviews) - G2
• 4.4/5 (85,784 reviews) - G2
• 4.4/5 (78,636 reviews) - G2
• 4.4/5 (78,531 reviews) - G2
• 4.4/5 (78,499 reviews) - G2

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• China
• Singapore
• New Zealand
• Italy
• Spain
• Netherlands
• Sweden
• Norway

Related Urls

Release Year

2025

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• Customer Support Automation
• Sales Process Automation
• Marketing Campaign Optimization
• Workflow Automation
• Data Integration
• Ai Agent Development
• Crm Integration
• Semantic Search
• Data Analysis
• Enterprise Software Solutions

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• admins
• sales teams
• marketing teams
• customer service teams
• IT professionals
• business analysts

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The thing I like is how easily Agentforce connects with the rest of Salesforce. Instead of switching between different apps or doing a lot of manual work, it feels like everything just fits in one place.
• I like that Agentforce helps provide faster service to customers. It can handle simple queries on its own, which means live agents get to focus on the more important and complex issues.
• Ease of Use: Agentforce leverages low-code tools like Agent Builder, which allows for customization and deployment of AI agents without extensive coding knowledge.
• As part of the service industry, what stands out most about Salesforce Agentforce is how it empowers agents to deliver exceptional customer experiences with speed and consistency.
• Salesforce Agentforce is best tool for a QA to monitor the quality and agent performance for improvement. We can easily access the past chat, call and email interactions in one place.
• Salesforce Agentforce is powerful for low-code automation and customer engagement. All good, love the new advancement for Salesforce. It's great, like it's for everyone.
• Time-saving, it saves a lot of time in handling the users with an agent bot. We can automate fully with the required prompts setup and also generate particular required records creation and tasks as needed.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Agentforce",
  "company_name": "Salesforce",
  "product_url": "https://www.salesforce.com/agentforce/",
  "company_url": "https://www.salesforce.com",
  "related_urls": [],
  "product_code": "SW2735",
  "summary": "Agentforce is Salesforce's AI-driven platform that enables businesses to create, customize, and deploy autonomous AI agents for various tasks, enhancing operational efficiency and customer engagement.",
  "description": "Agentforce is an AI agent platform developed by Salesforce, designed to automate specialized tasks across multiple business functions. It leverages large language models to analyze and understand customer interactions, enabling agents to make autonomous decisions. The platform integrates seamlessly with Salesforce's CRM data and external sources, providing a comprehensive solution for businesses to enhance productivity and customer experience. Key features include a low-code/no-code interface for building agents, built-in semantic search, and access to Salesforce's Data Cloud. Additionally, Agentforce supports integrations with various partners, allowing for a wide range of functionalities. The platform is deeply integrated with Salesforce's ecosystem, ensuring a cohesive user experience. It is available in multiple regions and supports various languages, catering to a global audience. Pricing details are available upon request, and the platform operates under Salesforce's commercial license terms. The company was founded in 1999 and has offices in multiple countries worldwide.",
  "categories": [
    "administrative Operations",
    "customer Support",
    "sales Enablement",
    "marketing Automation",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "data Integration",
    "data Management",
    "clinical Workflow Optimization",
    "enterprise Solutions",
    "Administrative",
    "Customer Service",
    "Sales",
    "Marketing",
    "Ai",
    "Automation",
    "Integration",
    "Data Management",
    "Workflow Optimization",
    "Enterprise Software"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "admins",
    "sales teams",
    "marketing teams",
    "customer service teams",
    "IT professionals",
    "business analysts"
  ],
  "specialties": [
    "Customer Support Automation",
    "Sales Process Automation",
    "Marketing Campaign Optimization",
    "Workflow Automation",
    "Data Integration",
    "Ai Agent Development",
    "Crm Integration",
    "Semantic Search",
    "Data Analysis",
    "Enterprise Software Solutions"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "China",
    "Singapore",
    "New Zealand",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Japanese",
    "Chinese",
    "Korean",
    "Russian",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Pricing details are available upon request.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Brazil"
  ],
  "company_founding": "1999",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-driven automation for healthcare processes",
    "Integration with healthcare systems for comprehensive patient insights",
    "Pre-built and customizable actions tailored for healthcare professionals",
    "Harmonization of unstructured and structured healthcare data",
    "Seamless integration with existing healthcare systems"
  ],
  "optional_modules": [
    "Health Cloud integration",
    "Patient Access and Services",
    "Home Health",
    "Disease Surveillance"
  ],
  "integrations": [
    "athenahealth",
    "Availity",
    "Infinitus.ai",
    "PACS",
    "billing systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 9001:2015",
    "PCI DSS"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Salesforce"
  ],
  "user_reviews": [
    "The thing I like is how easily Agentforce connects with the rest of Salesforce. Instead of switching between different apps or doing a lot of manual work, it feels like everything just fits in one place.",
    "I like that Agentforce helps provide faster service to customers. It can handle simple queries on its own, which means live agents get to focus on the more important and complex issues.",
    "Ease of Use: Agentforce leverages low-code tools like Agent Builder, which allows for customization and deployment of AI agents without extensive coding knowledge.",
    "As part of the service industry, what stands out most about Salesforce Agentforce is how it empowers agents to deliver exceptional customer experiences with speed and consistency.",
    "Salesforce Agentforce is best tool for a QA to monitor the quality and agent performance for improvement. We can easily access the past chat, call and email interactions in one place.",
    "Salesforce Agentforce is powerful for low-code automation and customer engagement. All good, love the new advancement for Salesforce. It's great, like it's for everyone.",
    "Time-saving, it saves a lot of time in handling the users with an agent bot. We can automate fully with the required prompts setup and also generate particular required records creation and tasks as needed."
  ],
  "ratings": [
    "4.5/5 (183 reviews) - G2",
    "4.4/5 (85,784 reviews) - G2",
    "4.4/5 (78,636 reviews) - G2",
    "4.4/5 (78,531 reviews) - G2",
    "4.4/5 (78,499 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [
    "Salesforce"
  ],
  "id": "SW2735",
  "slug": "agentforce",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/agentforce.json"
  }
}