ada

JSON twin: https://www.healthaidb.com/software/ada.json

Company Name

Ada Health

Product URL

https://ada.com/app/

Company URL

https://ada.com

Categories

Summary

Ada is an AI-driven symptom assessment, triage and care-navigation platform used by consumers and enterprise healthcare partners to guide users to appropriate care.

Description

Ada provides a clinical AI symptom assessment engine, medical library content, and enterprise integrations (APIs, EHR connectors) to support digital front door, care navigation, and patient-to-provider handover. The platform is clinician-optimized, ISO-certified, CE Class IIa (Europe) and used by health systems, payers, life sciences and employers for intake, triage and outcomes tracking.

Api Available

yes

Certifications

Company Founding

2011

Company Offices

Compliance

Customers

Data Residency

Primary hosting in EU (servers within the EU)

Data Standards

Deployment Model

Features

Id

P0041

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for licensing, deployment and volume-based pricing; enterprise contracts and partner integrations; trials/demos available via sales.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2011

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Ada Health",
  "company_url": "https://ada.com",
  "company_offices": [
    "Germany",
    "United Kingdom",
    "United States",
    "Canada"
  ],
  "company_founding": "2011",
  "product_url": "https://ada.com/app/",
  "categories": [
    "clinical",
    "patient-facing",
    "diagnostic",
    "care navigation",
    "clinical decision support"
  ],
  "market_segment": [
    "consumer",
    "enterprise"
  ],
  "links": [
    "https://ada.com",
    "https://ada.com/app/",
    "https://about.ada.com/about-us/about-ada/",
    "https://ada.com/imprint/",
    "https://ada.com/studies/",
    "https://about.ada.com/press/220315-ada-healths-medical-ai-solutions-now-available-on-epic-app-orchard/",
    "https://www.g2.com/products/ada-health-ada/reviews",
    "https://elion.health/products/ada",
    "https://pubmed.ncbi.nlm.nih.gov/37545105/"
  ],
  "summary": "Ada is an AI-driven symptom assessment, triage and care-navigation platform used by consumers and enterprise healthcare partners to guide users to appropriate care.",
  "description": "Ada provides a clinical AI symptom assessment engine, medical library content, and enterprise integrations (APIs, EHR connectors) to support digital front door, care navigation, and patient-to-provider handover. The platform is clinician-optimized, ISO-certified, CE Class IIa (Europe) and used by health systems, payers, life sciences and employers for intake, triage and outcomes tracking.",
  "target_users": [
    "patients/consumers",
    "clinicians",
    "health systems",
    "payers",
    "employers",
    "life sciences / pharma",
    "care navigators",
    "administrators"
  ],
  "specialties": [
    "primary care",
    "urgent care/triage",
    "telehealth/navigation",
    "mental health screening",
    "pediatrics",
    "women's health"
  ],
  "regions_available": [
    "Global (marketed internationally)",
    "United States",
    "United Kingdom",
    "European Union",
    "Germany",
    "Canada",
    "Australia",
    "Brazil",
    "South Africa"
  ],
  "languages_supported": [
    "English",
    "Deutsch",
    "Español",
    "Kiswahili",
    "Português",
    "Română"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for licensing, deployment and volume-based pricing; enterprise contracts and partner integrations; trials/demos available via sales.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-driven symptom assessment/triage",
    "Care navigation and routing to appropriate setting",
    "Clinical handover / clinician-facing summaries",
    "Enterprise assessment product (Ada Assess)",
    "Knowledge management (import/sync knowledge articles)",
    "End-user profile sync and real-time updates",
    "Webhooks for user events",
    "Conversation and message export for analysis",
    "API Playground for testing",
    "Referral optimization and specialist routing",
    "Telehealth booking enablement",
    "Analytics and care-path outcome measurement",
    "Red-flag escalation / safety signalling",
    "Multi-profile user support"
  ],
  "optional_modules": [
    "Ada Assess (enterprise clinical assessment module)",
    "EHR / Epic integration (enterprise connector)",
    "Custom knowledge integrations",
    "Data export / archive connectors",
    "Compliance / deletion tooling (Compliance API)"
  ],
  "integrations": [
    "Epic (Epic App Orchard integration available)",
    "EHR systems (generic / via integrations API)",
    "Telehealth platforms (via integrations/webhooks)",
    "Analytics / BI platforms (data export integrations)",
    "Identity providers / SSO (enterprise SSO integrations)"
  ],
  "data_standards": [
    "REST/JSON APIs",
    "FHIR",
    "HL7 v2",
    "SNOMED CT",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "GDPR",
    "HIPAA (HIPAA-compliant offering)",
    "EU Medical Device Regulation (EU-MDR) applicability for Ada Assess",
    "ISO 27001",
    "ISO 13485"
  ],
  "certifications": [
    "ISO 27001",
    "ISO 13485",
    "EU-MDR (Ada Assess classified as Class IIa medical device)",
    "HIPAA-compliant (offers BAA)"
  ],
  "security_features": [
    "TLS/HTTPS",
    "Encryption at rest and in transit",
    "API keys (rotatable) / IAM",
    "Audit logging",
    "SSO/SAML support",
    "2FA (enterprise SSO-compatible)"
  ],
  "privacy_features": [
    "Data separation (user details separated from health data)",
    "Data deletion / Compliance API",
    "Consent-first handling / not shared without explicit consent",
    "Data processing addendum / BAA available"
  ],
  "data_residency": "Primary hosting in EU (servers within the EU)",
  "customers": [
    "Sutter Health",
    "Novartis",
    "Santéclair",
    "Bill & Melinda Gates Foundation",
    "Fondation Botnar",
    "Leaps by Bayer / Bayer (partner/investor)",
    "Portugal's largest healthcare network (enterprise deployment)"
  ],
  "user_reviews": [
    "The app isn't a medical professional, and it's not foolproof, but it has been immensely helpful to me on multiple occasions.",
    "Saved me money by helping decide when to see a doctor vs self-care.",
    "Thorough and informative symptom assessment — easy to use and surprisingly accurate.",
    "Nice alternative to endless web searches; gives a clear list of possible causes and next steps.",
    "Good for triage and deciding urgency, though not a replacement for clinicians."
  ],
  "ratings": [
    "App Store (iOS) 4.8/5",
    "Google Play (Android) 4.7/5",
    "Trustpilot ratings available (varied reviews)"
  ],
  "support_channels": [
    "email",
    "in-app chat",
    "help centre / ticketing",
    "enterprise account management",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online/onboarding for enterprise",
    "case-study and research briefings"
  ],
  "release_year": "2011",
  "integration_partners": [
    "Sutter Health",
    "Novartis",
    "Santéclair",
    "Leaps by Bayer / Bayer",
    "Bill & Melinda Gates Foundation",
    "Fondation Botnar"
  ],
  "id": "P0041",
  "slug": "ada",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/ada.json"
  }
}