JSON twin: https://www.healthaidb.com/software/acuity.json
Acuity Scheduling
Acuity Scheduling (by Squarespace) is a cloud-based appointment scheduling and booking platform that automates online booking, reminders, payments, and calendar management for businesses including healthcare and wellness providers.
Acuity Scheduling provides online booking pages, client intake forms, automated confirmations and reminders (email/SMS), multi‑calendar and multi‑location management, payments and invoicing integrations, staff permissions, reporting, mobile apps and developer API. It supports virtual visits (video integrations) and offers HIPAA-compliant features on enterprise/premium plans for handling protected health information.
yes
2006
Hosted on Amazon Web Services (AWS) in the United States
P0038
2025-09-07
commercial (proprietary, Squarespace)
Starter / Standard / Premium tiers; 7‑day free trial (no credit card). Public tier names shown on vendor site; contact vendor for Enterprise pricing and HIPAA/enterprise configurations.
subscription
2006
SaaS - modern web browser; iOS and Android apps available
product
1.0
{
"company_name": "Acuity Scheduling",
"company_url": "https://acuityscheduling.com/",
"company_offices": [
"United States",
"Ireland",
"Portugal",
"United Kingdom"
],
"company_founding": "2006",
"product_url": "https://acuityscheduling.com/",
"categories": [
"patient scheduling",
"administrative",
"patient-facing",
"appointment scheduling",
"telehealth integration"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://acuityscheduling.com/",
"https://acuityscheduling.com/learn/what-is-acuity-scheduling",
"https://www.squarespace.com/scheduling",
"https://elion.health/categories/patient-scheduling/products/acuity-scheduling",
"https://www.capterra.com/p/191978/Acuity-Scheduling/",
"https://www.g2.com/products/acuity-scheduling/reviews",
"https://www.squarespace.com/press-coverage/2019/4/23/squarespace-acquires-acuity-scheduling",
"https://www.softwareadvice.co.uk/software/116391/acuity-scheduling",
"https://www.getapp.com/customer-management-software/a/acuity-scheduling/"
],
"summary": "Acuity Scheduling (by Squarespace) is a cloud-based appointment scheduling and booking platform that automates online booking, reminders, payments, and calendar management for businesses including healthcare and wellness providers.",
"description": "Acuity Scheduling provides online booking pages, client intake forms, automated confirmations and reminders (email/SMS), multi‑calendar and multi‑location management, payments and invoicing integrations, staff permissions, reporting, mobile apps and developer API. It supports virtual visits (video integrations) and offers HIPAA-compliant features on enterprise/premium plans for handling protected health information.",
"target_users": [
"clinicians",
"therapists",
"nurses",
"administrative staff",
"practice managers",
"patients",
"wellness practitioners",
"front desk/receptionists"
],
"specialties": [
"behavioral health / mental health",
"physical therapy",
"chiropractic",
"massage therapy",
"primary care (scheduling)",
"telehealth/virtual visits",
"wellness & fitness"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"European Union",
"Global (online/SaaS)"
],
"languages_supported": [
"English",
"Deutsch",
"Español",
"Français",
"Italiano",
"Português"
],
"pricing_model": "subscription",
"pricing_details": "Starter / Standard / Premium tiers; 7‑day free trial (no credit card). Public tier names shown on vendor site; contact vendor for Enterprise pricing and HIPAA/enterprise configurations.",
"license": "commercial (proprietary, Squarespace)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Online booking / booking pages",
"Embed scheduler (iframe + JS)",
"REST API for appointments/clients/availability",
"Webhooks for event notifications",
"Calendar sync (Google Calendar, iCloud, Outlook/Microsoft 365)",
"Automated confirmations, reminders, follow-ups (email/SMS)",
"Client management / custom intake forms",
"Appointment types, recurring appointments, availability controls",
"Multi-location and multi-calendar management",
"Staff management and scheduling",
"Payments & invoicing integrations (Stripe, Square, PayPal)",
"Branding / CSS customization and style editor",
"Reporting and aggregated appointment analytics",
"SSO and enterprise authentication",
"Role-based permissions",
"Embedding and custom sidebar integrations",
"Cancellation/windows and no-show controls"
],
"optional_modules": [
"Enterprise plan (dedicated account manager, unlimited calendars)",
"HIPAA-enabled / Powerhouse or Enterprise HIPAA features",
"Advanced API access for enterprise",
"Custom BAA / contract terms"
],
"integrations": [
"Google Calendar",
"iCloud",
"Microsoft 365 / Outlook",
"Zoom",
"Google Meet",
"Stripe",
"Square",
"PayPal",
"Zapier",
"Google Analytics",
"Okta",
"MedPlum"
],
"data_standards": [
"OAuth2",
"SAML",
"Webhooks (HTTP callbacks)"
],
"api_available": "yes",
"system_requirements": "SaaS - modern web browser; iOS and Android apps available",
"compliance": [
"HIPAA (HIPAA-enabled Enterprise/Powerhouse accounts)",
"GDPR"
],
"certifications": [],
"security_features": [
"Encryption in transit and at rest",
"SSO (SAML / OAuth2)",
"Role-based access control",
"Audit logs",
"2FA (where supported)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available for HIPAA accounts",
"Custom client intake/consent forms",
"Account-level privacy controls"
],
"data_residency": "Hosted on Amazon Web Services (AWS) in the United States",
"customers": [
"Mejuri",
"Big Apple Ballroom",
"Writing Wonders",
"CouncilTech Solutions",
"Squarespace (acquirer)"
],
"user_reviews": [
"I've been using Acuity for about 4 years and it's been good — easy to set up and integrates with my site.",
"Acuity is just fine for the majority of people; it's user-friendly and does what you'd expect from a booking tool.",
"Customer support is insanely fast if I have questions or need help; the software is rock solid.",
"I've been very happy with Acuity, as have my clients — great features and user-friendly at a reasonable price.",
"It lets clients pay deposits on booking which is very handy for my business.",
"Works pretty good overall, but it's missing a major function I've needed for years.",
"Acuity saved me time — clients can self-schedule and the reminders are useful.",
"I've been grandfathered into a very good price; overall it's reliable and meets our needs.",
"Good for solo practitioners and small studios; integrates with calendars and payment processors.",
"Some users find it overpriced or lacking advanced features for complex scheduling workflows."
],
"ratings": [
"G2: 4.7/5 (approx. 300-400+ reviews)",
"Capterra: 4.8/5 (4,000-5,000+ reviews)",
"Trustpilot: ~2.6/5 (small number of reviews noted on some aggregators)"
],
"support_channels": [
"help center / ticketing",
"email",
"online chat (in-product)",
"community/forums",
"status page"
],
"training_options": [
"documentation/knowledge base",
"webinars",
"live online tutorials",
"developer API docs"
],
"release_year": "2006",
"integration_partners": [
"Google Calendar",
"Outlook / Office 365",
"iCloud Calendar",
"Zoom",
"Zapier",
"Stripe",
"PayPal",
"Square",
"QuickBooks",
"Microsoft Teams",
"Calendly (competitor integrations via Zapier)",
"VideoAsk",
"Skyvia",
"Tray.io",
"CRM integrations (via Zapier)"
],
"id": "P0038",
"slug": "acuity",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/acuity.json"
}
}