JSON twin: https://www.healthaidb.com/software/actiumhealth.json
ActiumHealth
https://www.actiumhealth.com/why-actiumhealth
ActiumHealth is an AI‑powered patient communication platform that automates inbound/outbound voice, SMS, chat, and email to handle scheduling, prescription refills, billing, care‑gap outreach and routing for health systems.
A unified, enterprise‑scale AI agent platform purpose‑built for healthcare that integrates with EHRs (FHIR/HL7), automates routine patient contacts across multimodal channels, escalates to live staff when needed, provides analytics and continuously learns from interactions; marketed to hospitals, health systems and payers and positioned for patient access, call center automation, patient activation and revenue/capacity optimization.
yes
2017
P0036
2025-09-07
commercial / proprietary
Contact vendor for pricing and deployment options (enterprise tiers; demo available).
enterprise_quote
2017
—
product
1.0
{
"company_name": "ActiumHealth",
"company_url": "https://www.actiumhealth.com",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.actiumhealth.com/why-actiumhealth",
"categories": [
"patient-facing",
"administrative",
"patient access",
"communication automation",
"AI voice agents",
"outbound outreach",
"inbound call automation",
"analytics"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.actiumhealth.com",
"https://www.actiumhealth.com/about-us",
"https://www.actiumhealth.com/why-actiumhealth",
"https://www.actiumhealth.com/demo",
"https://www.actiumhealth.com/case-studies",
"https://www.actiumhealth.com/reports",
"https://www.actiumhealth.com/contact",
"https://www.linkedin.com/company/actiumhealth",
"https://www.prnewswire.com/news-releases/symphonyrm-becomes-actium-health-301375874.html"
],
"summary": "ActiumHealth is an AI‑powered patient communication platform that automates inbound/outbound voice, SMS, chat, and email to handle scheduling, prescription refills, billing, care‑gap outreach and routing for health systems.",
"description": "A unified, enterprise‑scale AI agent platform purpose‑built for healthcare that integrates with EHRs (FHIR/HL7), automates routine patient contacts across multimodal channels, escalates to live staff when needed, provides analytics and continuously learns from interactions; marketed to hospitals, health systems and payers and positioned for patient access, call center automation, patient activation and revenue/capacity optimization.",
"target_users": [
"health system executives",
"call center agents",
"patient access staff",
"care managers",
"clinicians",
"patients",
"administrators",
"payers"
],
"specialties": [],
"regions_available": [
"United States"
],
"languages_supported": [],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and deployment options (enterprise tiers; demo available).",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS",
"managed_services"
],
"os_platforms": [
"Web (cloud)"
],
"features": [
"Inbound and outbound AI voice agents",
"Natural language conversational IVR (speech understanding)",
"Appointment scheduling and management",
"Prescription refill automation",
"Proactive outreach (reminders, care gap closure, post-discharge follow-up)",
"EHR integration for transactional tasks",
"Multichannel communication: voice, chat, SMS, email",
"Language support / multilingual agents",
"Workflow automation and routing",
"Handoff/escalation to human operators",
"Analytics and reporting",
"Customizable workflows and branding",
"24/7 availability and high uptime (99.9% stated)",
"Safety guardrails to avoid medical advice",
"Implementation services and change management"
],
"optional_modules": [
"Managed agent operations (third-party managed services)",
"Custom EHR integrations",
"Dedicated account management",
"Custom dashboards and enterprise support"
],
"integrations": [
"Epic",
"Cerner",
"Meditech",
"APIs to major EHRs / custom EHR integrations",
"Genesys (as CCaaS comparator/integration context)",
"Talkdesk (as CCaaS comparator/integration context)",
"Five9 (as CCaaS comparator/integration context)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST"
],
"certifications": [
"HITRUST"
],
"security_features": [
"Encryption (in transit and at rest implied by HIPAA compliance)",
"Audit logging / interaction logging",
"Safety guardrails / content controls",
"Human escalation / transfer",
"99.9% uptime / availability SLA"
],
"privacy_features": [
"HIPAA-compliant data handling",
"Interaction logging for audit",
"Safety guardrails to avoid providing medical advice"
],
"data_residency": "",
"customers": [
"Virtua Health",
"Catholic Health System of Long Island",
"Nuvance Health",
"Legacy Health"
],
"user_reviews": [],
"ratings": [
"Glassdoor: 4.1/5 (employee rating, ~69% would recommend)",
"Frost & Sullivan Best Practices Award for Conversational AI for Patients (2023)",
"Digital Health Awards 2024 - Biggest Healthcare Savings Story",
"Fortune Best Workplaces in Healthcare (2022)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2017",
"integration_partners": [
"Syllable",
"MetaPhy Health"
],
"id": "P0036",
"slug": "actiumhealth",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/actiumhealth.json"
}
}