Accolade

JSON twin: https://www.healthaidb.com/software/accolade.json

Company Name

Accolade

Product URL

https://www.accolade.com

Company URL

https://www.accolade.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• care Navigation
• telehealth
• behavioral Health
• clinical Decision Support
• health Advocacy
• data Integration
• Clinical
• Administrative
• Diagnostic
• Virtual Care
• Mental Health Support
• Expert Medical Opinions
• Technology Integration

Summary

Accolade offers personalized healthcare solutions combining human advocacy with advanced technology to improve employee health and reduce costs.

Description

Accolade provides personalized healthcare services that integrate human advocacy with advanced technology to enhance employee health and reduce costs. Their solutions include virtual primary care, mental health support, expert medical opinions, and care navigation, all designed to deliver a seamless and compassionate healthcare experience. Accolade's approach addresses healthcare fragmentation by incorporating physicians from the beginning, aiming to close gaps in the healthcare system and improve outcomes for members. The company has been recognized for its innovative use of AI and machine learning to optimize service delivery, earning the 2024 Artificial Intelligence Excellence Award for its application of Natural Language Processing. Accolade's offerings are built on a platform engineered to care through predictive engagement of population health needs, proactive care that improves outcomes and cost savings, and by addressing barriers to access and continuity of care. Accolade consistently receives consumer satisfaction ratings of over 90%.

Api Available

unknown

Certifications

• HITRUST
• SOC 2 Type II

Company Founding

2009

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark

Compliance

• HIPAA
• GDPR
• CCPA
• CPA
• SOC 2 Type II
• HITRUST

Customers

• Accenture
• Aetna
• American Airlines
• American Express
• Bristol-Myers Squibb
• Cigna
• Comcast
• CVS Health
• Deloitte
• Delta Air Lines
• General Electric
• Humana
• Johnson & Johnson
• Kaiser Permanente
• McDonald's
• PepsiCo
• Pfizer
• Shell
• T-Mobile
• Verizon
• Walmart
• Wells Fargo
• Xerox
• Yum! Brands
• Zillow
• Zynga
• UnitedHealth Group
• United Airlines
• United Technologies

Data Residency

United States

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED CT
• ICD-10
• LOINC

Deployment Model

• SaaS

Features

• 24/7 care team / care navigation
• Virtual primary and mental healthcare (telehealth)
• Same-day primary care appointments
• Personalized benefits navigation and single point of entry
• Clinical guidance and decision support
• Specialist second-opinion consults (2nd.MD)
• Prescription/enhanced Rx support
• Proactive outreach for pivotal healthcare moments
• Member portal and mobile apps
• AI and data-driven care recommendations
• Population analytics and outcomes measurement
• Security- and privacy-first design (privacy by design)

Id

SW0796

Integration Partners

• Aetna
• Cigna
• Humana
• UnitedHealthcare
• Blue Cross Blue Shield
• CVS Health
• Walgreens
• CVS Caremark
• Express Scripts
• Medco
• OptumRx
• Catamaran
• EnvisionRx
• Prime Therapeutics
• Magellan Rx
• MedImpact
• Diplomat Pharmacy
• Omnicare
• Lash Group
• Accredo Health
• BioScrip

Integrations

• 2nd.MD by Accolade

Languages Supported

• English
• Spanish
• French
• German
• Dutch
• Swedish
• Norwegian
• Danish

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Accolade Plus
• Accolade Connect
• Accolade Care
• 2nd.MD by Accolade
• Enhanced Rx

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Privacy by design
• Data protection policy and compliance with federal/state privacy laws

Product Code

SW0796

Product Name

Accolade

Ratings

• 4.4 out of 5 stars on G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark

Related Urls

• https://elion.health/products/accolade

Release Year

2007

Security Features

• Encryption in transit and at rest
• Least-privileged access controls
• Single sign-on (SSO) support
• Endpoint protection and device management
• Vulnerability scanning and secure SDLC
• Regular third-party penetration testing
• Monitoring and alerting / security logging

Specialties

• Primary Care
• Mental Health
• Oncology
• Musculoskeletal
• Diabetes Management
• Medication Management
• Chronic Condition Management
• Preventive Care
• Health Navigation
• Care Coordination

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Hosted on AWS (SaaS). No on-prem system requirements published.

Target Users

• Employees
• Employers
• Health Plans
• Government Entities
• Consumers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Accolade makes healthcare easier to navigate by providing personalized support, cost transparency, and AI-driven insights. Employees get access to dedicated health assistants and nurses who help with finding doctors, understanding benefits, and managing claims. For employers, it helps reduce healthcare costs by guiding employees to in-network providers and avoiding unnecessary expenses. The platform also integrates with health plans, telemedicine, and wellness programs, creating a seamless benefits experience. It’s a great solution for companies looking to improve healthcare access while controlling costs.
• Accolade helped me find healthcare providers that were supported by my insurance policy. It was quick and effective in finding what I was truly looking for. I used it a handful of times, but I never really had a hard time using it when I did. I also enjoyed having access to a live person through customer support if I needed it.
• Accolade allows me to gain access to healthcare and matches me with the best doctors. There's not much I can think to dislike because they offer: Virtual care for physical and mental health, Same-day primary care appointments, Support from 24/7 Care Team, Better health outcomes through whole-person primary care.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Accolade",
  "company_name": "Accolade",
  "product_url": "https://www.accolade.com",
  "company_url": "https://www.accolade.com",
  "related_urls": [
    "https://elion.health/products/accolade"
  ],
  "product_code": "SW0796",
  "summary": "Accolade offers personalized healthcare solutions combining human advocacy with advanced technology to improve employee health and reduce costs.",
  "description": "Accolade provides personalized healthcare services that integrate human advocacy with advanced technology to enhance employee health and reduce costs. Their solutions include virtual primary care, mental health support, expert medical opinions, and care navigation, all designed to deliver a seamless and compassionate healthcare experience. Accolade's approach addresses healthcare fragmentation by incorporating physicians from the beginning, aiming to close gaps in the healthcare system and improve outcomes for members. The company has been recognized for its innovative use of AI and machine learning to optimize service delivery, earning the 2024 Artificial Intelligence Excellence Award for its application of Natural Language Processing. Accolade's offerings are built on a platform engineered to care through predictive engagement of population health needs, proactive care that improves outcomes and cost savings, and by addressing barriers to access and continuity of care. Accolade consistently receives consumer satisfaction ratings of over 90%.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "care Navigation",
    "telehealth",
    "behavioral Health",
    "clinical Decision Support",
    "health Advocacy",
    "data Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Care Navigation",
    "Virtual Care",
    "Mental Health Support",
    "Expert Medical Opinions",
    "Health Advocacy",
    "Technology Integration"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Employees",
    "Employers",
    "Health Plans",
    "Government Entities",
    "Consumers"
  ],
  "specialties": [
    "Primary Care",
    "Mental Health",
    "Oncology",
    "Musculoskeletal",
    "Diabetes Management",
    "Medication Management",
    "Chronic Condition Management",
    "Preventive Care",
    "Health Navigation",
    "Care Coordination"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "company_founding": "2009",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 care team / care navigation",
    "Virtual primary and mental healthcare (telehealth)",
    "Same-day primary care appointments",
    "Personalized benefits navigation and single point of entry",
    "Clinical guidance and decision support",
    "Specialist second-opinion consults (2nd.MD)",
    "Prescription/enhanced Rx support",
    "Proactive outreach for pivotal healthcare moments",
    "Member portal and mobile apps",
    "AI and data-driven care recommendations",
    "Population analytics and outcomes measurement",
    "Security- and privacy-first design (privacy by design)"
  ],
  "optional_modules": [
    "Accolade Plus",
    "Accolade Connect",
    "Accolade Care",
    "2nd.MD by Accolade",
    "Enhanced Rx"
  ],
  "integrations": [
    "2nd.MD by Accolade"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED CT",
    "ICD-10",
    "LOINC"
  ],
  "api_available": "unknown",
  "system_requirements": "Hosted on AWS (SaaS). No on-prem system requirements published.",
  "compliance": [
    "HIPAA",
    "GDPR",
    "CCPA",
    "CPA",
    "SOC 2 Type II",
    "HITRUST"
  ],
  "certifications": [
    "HITRUST",
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Least-privileged access controls",
    "Single sign-on (SSO) support",
    "Endpoint protection and device management",
    "Vulnerability scanning and secure SDLC",
    "Regular third-party penetration testing",
    "Monitoring and alerting / security logging"
  ],
  "privacy_features": [
    "Privacy by design",
    "Data protection policy and compliance with federal/state privacy laws"
  ],
  "data_residency": "United States",
  "customers": [
    "Accenture",
    "Aetna",
    "American Airlines",
    "American Express",
    "Bristol-Myers Squibb",
    "Cigna",
    "Comcast",
    "CVS Health",
    "Deloitte",
    "Delta Air Lines",
    "General Electric",
    "Humana",
    "Johnson & Johnson",
    "Kaiser Permanente",
    "McDonald's",
    "PepsiCo",
    "Pfizer",
    "Shell",
    "T-Mobile",
    "Verizon",
    "Walmart",
    "Wells Fargo",
    "Xerox",
    "Yum! Brands",
    "Zillow",
    "Zynga",
    "UnitedHealth Group",
    "United Airlines",
    "United Technologies"
  ],
  "user_reviews": [
    "Accolade makes healthcare easier to navigate by providing personalized support, cost transparency, and AI-driven insights. Employees get access to dedicated health assistants and nurses who help with finding doctors, understanding benefits, and managing claims. For employers, it helps reduce healthcare costs by guiding employees to in-network providers and avoiding unnecessary expenses. The platform also integrates with health plans, telemedicine, and wellness programs, creating a seamless benefits experience. It’s a great solution for companies looking to improve healthcare access while controlling costs.",
    "Accolade helped me find healthcare providers that were supported by my insurance policy. It was quick and effective in finding what I was truly looking for. I used it a handful of times, but I never really had a hard time using it when I did. I also enjoyed having access to a live person through customer support if I needed it.",
    "Accolade allows me to gain access to healthcare and matches me with the best doctors. There's not much I can think to dislike because they offer: Virtual care for physical and mental health, Same-day primary care appointments, Support from 24/7 Care Team, Better health outcomes through whole-person primary care."
  ],
  "ratings": [
    "4.4 out of 5 stars on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2007",
  "integration_partners": [
    "Aetna",
    "Cigna",
    "Humana",
    "UnitedHealthcare",
    "Blue Cross Blue Shield",
    "CVS Health",
    "Walgreens",
    "CVS Caremark",
    "Express Scripts",
    "Medco",
    "OptumRx",
    "Catamaran",
    "EnvisionRx",
    "Prime Therapeutics",
    "Magellan Rx",
    "MedImpact",
    "Diplomat Pharmacy",
    "Omnicare",
    "Lash Group",
    "Accredo Health",
    "BioScrip"
  ],
  "id": "SW0796",
  "slug": "accolade",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/accolade.json"
  }
}