Access Navigation

JSON twin: https://www.healthaidb.com/software/access-navigation.json

Company Name

Orbita

Product URL

https://orbita.ai/access-navigation/

Company URL

https://orbita.ai

Categories

• patient Engagement
• scheduling
• ai Clinical Documentation Integrity
• patient Support Services
• administrative Operations
• Digital Front Door
• Self-scheduling
• Ai Chatbots
• Healthcare Automation

Summary

Orbita's Access Navigation is a digital front door solution that streamlines patient engagement through AI-powered chatbots and self-scheduling tools.

Description

Access Navigation comprises three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling. Welcome Hub offers introductory information and a chatbot for symptom checking and live agent access. Connection Hub enables patients to find providers, care locations, and schedule appointments using conversational language. Patient Self-Scheduling allows patients to search for availability, book, and manage appointments, with reminders sent via text or email. These modules aim to enhance patient engagement and reduce staff workload by automating routine tasks.

Api Available

unknown

Certifications

• SOC 2 Type 2
• EU-U.S. Data Privacy Framework
• Swiss-U.S. Data Privacy Framework

Company Founding

2017

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• Australia

Compliance

• HIPAA
• SOC 2 Type 2
• EU-U.S. Data Privacy Framework
• Swiss-U.S. Data Privacy Framework

Customers

• Universitas Multimedia Nusantara
• Smbav Portal
• Israeli News Portal
• Corporate Finance Solutions (CFS)

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Digital front door
• Q&A chatbot
• IVR integration
• Patient self-scheduling
• Referral scheduling
• Symptom triage
• Find care now
• Find a provider
• Insurance qualification

Id

SW1954

Integration Partners

• Glider AI
• Qualified
• Tidio

Integrations

• EMR scheduling integration
• EMR patient integration
• Single sign-on
• Campaigns cascading across web, email, text, voice
• Channel sequencing
• Reporting and analytics

Languages Supported

• English
• Spanish
• French
• German
• Italian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Care Navigation
• Patient Access and Acquisition

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1954

Product Name

Access Navigation

Ratings

• 4.2/5 (12 reviews) - G2
• 4.2/5 (11 reviews) - G2
• 0/5 (1 review) - G2
• 0/5 (0 reviews) - G2

Regions Available

• United States
• Canada
• Europe
• Australia
• Asia

Related Urls

• https://elion.health/products/orbita-access-navigation

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Specialty Departments
• Ambulatory Care

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• patients
• healthcare providers
• administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Orbita ensures personalized conversations among team members and supports over 100 languages, fostering diversity. It helps handle multiple customer queries professionally and employs proactive communication strategies to make customers feel confident and appreciated.
• Orbita is a superb AI-driven chatbot and voice assistant that works especially well in the healthcare sector. Its exceptional competence is in its self-service features and capacity to improve outreach communication. Better efficiency and better user experiences are greatly facilitated by these characteristics.
• After using Orbita, I found that it has revolutionized our approach to customer engagement with its powerful conversational AI platform. The ability to create intelligent chatbots and voice assistants tailored to our specific needs has greatly enhanced our customer service. I found the platform user-friendly, allowing both developers and non-developers to build and manage bots with ease. Integration with our existing systems was smooth, and the analytics provided have given us valuable insights into customer interactions. Orbita’s healthcare-specific features are especially impressive, making it ideal for organizations focused on improving patient experiences. I highly recommend it for anyone looking to improve conversational interfaces.
• Orbita specializes in offering AI-powered solutions specifically designed for the healthcare sector by combining their extensive knowledge of the sector with cutting-edge conversational AI capabilities. Their product is compatible and interoperable with current healthcare systems thanks to seamless integration. Organizations may provide patients and consumers with personalized experiences thanks to customization and customization choices, which increases engagement and happiness. The solutions provided by Orbita increase operational efficiency and may result in cost savings by automating repetitive operations and providing self-service choices.
• Health care is one of the most important aspects of many families, and automating it through chatbots is one of the solutions that makes Orbita unique. The self-scheduling helps patients to avoid waiting near doctors during sick times. The care follow-up is also one of the features which keeps track of our health beyond recovery.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Access Navigation",
  "company_name": "Orbita",
  "product_url": "https://orbita.ai/access-navigation/",
  "company_url": "https://orbita.ai",
  "related_urls": [
    "https://elion.health/products/orbita-access-navigation"
  ],
  "product_code": "SW1954",
  "summary": "Orbita's Access Navigation is a digital front door solution that streamlines patient engagement through AI-powered chatbots and self-scheduling tools.",
  "description": "Access Navigation comprises three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling. Welcome Hub offers introductory information and a chatbot for symptom checking and live agent access. Connection Hub enables patients to find providers, care locations, and schedule appointments using conversational language. Patient Self-Scheduling allows patients to search for availability, book, and manage appointments, with reminders sent via text or email. These modules aim to enhance patient engagement and reduce staff workload by automating routine tasks.",
  "categories": [
    "patient Engagement",
    "scheduling",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "administrative Operations",
    "Patient Engagement",
    "Digital Front Door",
    "Self-scheduling",
    "Ai Chatbots",
    "Healthcare Automation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "patients",
    "healthcare providers",
    "administrators"
  ],
  "specialties": [
    "General Healthcare",
    "Specialty Departments",
    "Ambulatory Care"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Australia",
    "Asia"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "Australia"
  ],
  "company_founding": "2017",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Digital front door",
    "Q&A chatbot",
    "IVR integration",
    "Patient self-scheduling",
    "Referral scheduling",
    "Symptom triage",
    "Find care now",
    "Find a provider",
    "Insurance qualification"
  ],
  "optional_modules": [
    "Care Navigation",
    "Patient Access and Acquisition"
  ],
  "integrations": [
    "EMR scheduling integration",
    "EMR patient integration",
    "Single sign-on",
    "Campaigns cascading across web, email, text, voice",
    "Channel sequencing",
    "Reporting and analytics"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "EU-U.S. Data Privacy Framework",
    "Swiss-U.S. Data Privacy Framework"
  ],
  "certifications": [
    "SOC 2 Type 2",
    "EU-U.S. Data Privacy Framework",
    "Swiss-U.S. Data Privacy Framework"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Universitas Multimedia Nusantara",
    "Smbav Portal",
    "Israeli News Portal",
    "Corporate Finance Solutions (CFS)"
  ],
  "user_reviews": [
    "Orbita ensures personalized conversations among team members and supports over 100 languages, fostering diversity. It helps handle multiple customer queries professionally and employs proactive communication strategies to make customers feel confident and appreciated.",
    "Orbita is a superb AI-driven chatbot and voice assistant that works especially well in the healthcare sector. Its exceptional competence is in its self-service features and capacity to improve outreach communication. Better efficiency and better user experiences are greatly facilitated by these characteristics.",
    "After using Orbita, I found that it has revolutionized our approach to customer engagement with its powerful conversational AI platform. The ability to create intelligent chatbots and voice assistants tailored to our specific needs has greatly enhanced our customer service. I found the platform user-friendly, allowing both developers and non-developers to build and manage bots with ease. Integration with our existing systems was smooth, and the analytics provided have given us valuable insights into customer interactions. Orbita’s healthcare-specific features are especially impressive, making it ideal for organizations focused on improving patient experiences. I highly recommend it for anyone looking to improve conversational interfaces.",
    "Orbita specializes in offering AI-powered solutions specifically designed for the healthcare sector by combining their extensive knowledge of the sector with cutting-edge conversational AI capabilities. Their product is compatible and interoperable with current healthcare systems thanks to seamless integration. Organizations may provide patients and consumers with personalized experiences thanks to customization and customization choices, which increases engagement and happiness. The solutions provided by Orbita increase operational efficiency and may result in cost savings by automating repetitive operations and providing self-service choices.",
    "Health care is one of the most important aspects of many families, and automating it through chatbots is one of the solutions that makes Orbita unique. The self-scheduling helps patients to avoid waiting near doctors during sick times. The care follow-up is also one of the features which keeps track of our health beyond recovery."
  ],
  "ratings": [
    "4.2/5 (12 reviews) - G2",
    "4.2/5 (11 reviews) - G2",
    "0/5 (1 review) - G2",
    "0/5 (0 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Glider AI",
    "Qualified",
    "Tidio"
  ],
  "id": "SW1954",
  "slug": "access-navigation",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/access-navigation.json"
  }
}