1-800 Notify
JSON twin: https://www.healthaidb.com/software/1-800-notify.json
Company Name
1-800 Notify
Product URL
https://www.1800notify.com
Company URL
https://www.1800notify.com
Categories
Summary
1-800 Notify offers HIPAA-compliant automated patient communication services, including appointment and billing reminders, to enhance healthcare practice efficiency and patient engagement.
Description
1-800 Notify provides automated patient communication solutions tailored for healthcare providers, offering appointment reminders, billing notifications, lab work reminders, and wellness messages. Their services aim to reduce patient no-shows, improve payment collection, and enhance overall patient satisfaction. The platform supports multiple communication channels, including phone calls, text messages, and emails, and integrates with existing scheduling systems without requiring additional software. Their services are HIPAA-compliant, ensuring the privacy and security of patient information. Additionally, 1-800 Notify offers 24/7 automated payment options, allowing patients to pay bills via phone or online portals, thereby increasing payment collection rates and reducing staff workload. The company provides a 30-day free trial for new users and offers month-to-month contracts without long-term commitments. Training and setup are provided at no additional cost, and support is available through their help desk and online resources.
Api Available
unknown
Certifications
- PCI-DSS
- HITRUST r2 Validated Assessment
Company Founding
2010
Company Offices
Compliance
- HIPAA
- PCI-DSS
- HITRUST r2 Validated Assessment
Customers
- Ambulatory Practice
- Hospital / Health System
Data Residency
US
Data Standards
Deployment Model
Features
- Automated appointment reminders via call, text, or email
- HIPAA-compliant patient communications
- Bilingual support (English and Spanish)
- Professional voice recordings for calls
- Caller ID customization
- Answering machine detection
- Easy opt-out for patients
- Customizable messages and scheduling
- Free live transfer to office for rescheduling
- Integration with Epic Web Services for real-time payment posting
- Autopay by phone for patient payments
- 24/7 patient payment options
- Secure web payment portal
- PCI-DSS compliant payment processing
- Data ownership and security for customers
- Two-Factor Authentication (2FA) for account security
- Compliance with HIPAA and PCI-DSS regulations
- No long-term contracts required
Id
SW0772
Integration Partners
Integrations
Languages Supported
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Billing reminders with autopay
- Lab work reminders
- Wellness and recall reminders
- Missed appointment notices
- Broadcast messages
Os Platforms
Pricing Details
30-day free trial; month-to-month contracts; contact vendor for pricing
Pricing Model
subscription
Privacy Features
- Data ownership by customers
- Secure handling of patient information
- Compliance with HIPAA regulations
Product Code
SW0772
Product Name
1-800 Notify
Ratings
- 4.5 out of 5 on G2
- 5.0 out of 5 on G2
- 4.9 out of 5 on G2
Regions Available
Related Urls
Release Year
2011
Security Features
- Two-Factor Authentication (2FA)
- Data encryption
- Secure web portal
- PCI-DSS compliant payment processing
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Target Users
- clinicians
- nurses
- patients
- admins
- medical billing firms
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- The best part about this is the ease with which the software can be operated and understood. It helps deliver critical communication on behalf of the company and that helps a lot.
- This program is a game changer for communication with our patients. It is one of those things that are so useful we cannot imagine life without it. If we had not had this tool already implemented I do not know how we would have been able to deal with Covid closures and reopening. This tool was our number one key to success during covid and after reopening. We are eternally grateful for it.
- The system can be as simple or as complicated as you want to build it - its so flexible to your business needs. We had weekly calls with the implementation team to discuss how best to build the system to fit our needs - it was as easy as that!
- Menzies Distribution Solutions needed to replace a legacy system and wanted something better, easier to use, easier to configure, and that would drive better engagement in SHEQ reporting across all levels in the business. From identifying Notify amongst other potential providers, through system build and go live support has been excellent. Their culture seems to fit well with ours, sales and development teams have been highly responsive and worked fast to get us up and running on some tight timeframes.
- The simplicity of the system to use has helped to drive engagement within the business, with more staff finding it simple to use and the three ways to engage with the system very useful. The support from the staff at notify has been outstanding from the start and they are always happy to support us in how to get the most out of the system.
- It's been great using Notify over the past three years. The technical support has been excellent. However, the main benefit has been the end user experience. The app & web link has allowed our near miss reporting culture to thrive. The accessibility to report and close out these events resulted in no negative feedback from our employees. The back office data analysis also allowed us to identify areas where we need to target our resources. All in all a great experience.
- Quite simply ease of use. We have been using Notify Incident Manager for a couple of years now. It has eliminated all the paperwork from the incident reporting process, and this has resulted in increased near miss reporting because it is so easy to use. Users do not need any training as the whole process is menu driven, plus there is no procedure to remember. Notify also have a very responsive helpdesk to support any issues, and they are also very proactive in seeking feedback from their customer base for product improvement.
- Notify is a very user-friendly platform, having the app makes it easy for all users to report on the go. Also being able to investigate and follow up on incidents in one place is great for keeping a trail of all actions and responses in one place.
- The visual presentation of the platform is appealing and clear. The staff are fantastic, they listen and act upon development ideas, they help swiftly with any questions or problems. I couldn't ask for more.
- The system is really simple to use by our employees, the recent introduction of QR code access has improved reporting massively as no one needs to go hunting around our intranet for the link anymore.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "1-800 Notify",
"company_name": "1-800 Notify",
"product_url": "https://www.1800notify.com",
"company_url": "https://www.1800notify.com",
"related_urls": [
"https://elion.health/products/1-800-notify"
],
"product_code": "SW0772",
"summary": "1-800 Notify offers HIPAA-compliant automated patient communication services, including appointment and billing reminders, to enhance healthcare practice efficiency and patient engagement.",
"description": "1-800 Notify provides automated patient communication solutions tailored for healthcare providers, offering appointment reminders, billing notifications, lab work reminders, and wellness messages. Their services aim to reduce patient no-shows, improve payment collection, and enhance overall patient satisfaction. The platform supports multiple communication channels, including phone calls, text messages, and emails, and integrates with existing scheduling systems without requiring additional software. Their services are HIPAA-compliant, ensuring the privacy and security of patient information. Additionally, 1-800 Notify offers 24/7 automated payment options, allowing patients to pay bills via phone or online portals, thereby increasing payment collection rates and reducing staff workload. The company provides a 30-day free trial for new users and offers month-to-month contracts without long-term commitments. Training and setup are provided at no additional cost, and support is available through their help desk and online resources.",
"categories": [
"administrative Operations",
"patient Facing",
"communication",
"billing",
"scheduling",
"Administrative",
"Patient-facing",
"Communication",
"Billing",
"Appointment Management"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"clinicians",
"nurses",
"patients",
"admins",
"medical billing firms"
],
"specialties": [
"General Practice",
"Dentistry",
"Physical Therapy",
"Hospitals",
"Medical Billing"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "subscription",
"pricing_details": "30-day free trial; month-to-month contracts; contact vendor for pricing",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "2010",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Automated appointment reminders via call, text, or email",
"HIPAA-compliant patient communications",
"Bilingual support (English and Spanish)",
"Professional voice recordings for calls",
"Caller ID customization",
"Answering machine detection",
"Easy opt-out for patients",
"Customizable messages and scheduling",
"Free live transfer to office for rescheduling",
"Integration with Epic Web Services for real-time payment posting",
"Autopay by phone for patient payments",
"24/7 patient payment options",
"Secure web payment portal",
"PCI-DSS compliant payment processing",
"Data ownership and security for customers",
"Two-Factor Authentication (2FA) for account security",
"Compliance with HIPAA and PCI-DSS regulations",
"No long-term contracts required"
],
"optional_modules": [
"Billing reminders with autopay",
"Lab work reminders",
"Wellness and recall reminders",
"Missed appointment notices",
"Broadcast messages"
],
"integrations": [
"Epic Web Services"
],
"data_standards": [
"HIPAA",
"PCI-DSS"
],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"PCI-DSS",
"HITRUST r2 Validated Assessment"
],
"certifications": [
"PCI-DSS",
"HITRUST r2 Validated Assessment"
],
"security_features": [
"Two-Factor Authentication (2FA)",
"Data encryption",
"Secure web portal",
"PCI-DSS compliant payment processing"
],
"privacy_features": [
"Data ownership by customers",
"Secure handling of patient information",
"Compliance with HIPAA regulations"
],
"data_residency": "US",
"customers": [
"Ambulatory Practice",
"Hospital / Health System"
],
"user_reviews": [
"The best part about this is the ease with which the software can be operated and understood. It helps deliver critical communication on behalf of the company and that helps a lot.",
"This program is a game changer for communication with our patients. It is one of those things that are so useful we cannot imagine life without it. If we had not had this tool already implemented I do not know how we would have been able to deal with Covid closures and reopening. This tool was our number one key to success during covid and after reopening. We are eternally grateful for it.",
"The system can be as simple or as complicated as you want to build it - its so flexible to your business needs. We had weekly calls with the implementation team to discuss how best to build the system to fit our needs - it was as easy as that!",
"Menzies Distribution Solutions needed to replace a legacy system and wanted something better, easier to use, easier to configure, and that would drive better engagement in SHEQ reporting across all levels in the business. From identifying Notify amongst other potential providers, through system build and go live support has been excellent. Their culture seems to fit well with ours, sales and development teams have been highly responsive and worked fast to get us up and running on some tight timeframes.",
"The simplicity of the system to use has helped to drive engagement within the business, with more staff finding it simple to use and the three ways to engage with the system very useful. The support from the staff at notify has been outstanding from the start and they are always happy to support us in how to get the most out of the system.",
"It's been great using Notify over the past three years. The technical support has been excellent. However, the main benefit has been the end user experience. The app & web link has allowed our near miss reporting culture to thrive. The accessibility to report and close out these events resulted in no negative feedback from our employees. The back office data analysis also allowed us to identify areas where we need to target our resources. All in all a great experience.",
"Quite simply ease of use. We have been using Notify Incident Manager for a couple of years now. It has eliminated all the paperwork from the incident reporting process, and this has resulted in increased near miss reporting because it is so easy to use. Users do not need any training as the whole process is menu driven, plus there is no procedure to remember. Notify also have a very responsive helpdesk to support any issues, and they are also very proactive in seeking feedback from their customer base for product improvement.",
"Notify is a very user-friendly platform, having the app makes it easy for all users to report on the go. Also being able to investigate and follow up on incidents in one place is great for keeping a trail of all actions and responses in one place.",
"The visual presentation of the platform is appealing and clear. The staff are fantastic, they listen and act upon development ideas, they help swiftly with any questions or problems. I couldn't ask for more.",
"The system is really simple to use by our employees, the recent introduction of QR code access has improved reporting massively as no one needs to go hunting around our intranet for the link anymore."
],
"ratings": [
"4.5 out of 5 on G2",
"5.0 out of 5 on G2",
"4.9 out of 5 on G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2011",
"integration_partners": [
"Epic"
],
"id": "SW0772",
"slug": "1-800-notify",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/1-800-notify.json"
}
}